Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Join a vibrant team to support business partners and brokers through calls and emails.
- Company: Vitality, a dynamic company in Bournemouth with a collaborative culture.
- Benefits: Enjoy 25 days holiday, health insurance, and a pension scheme with employer matching.
- Why this job: Make a difference in customer service while building professional relationships.
- Qualifications: Customer service experience is a plus; strong communication skills are essential.
- Other info: Flexible working hours with hybrid options and great career growth potential.
The predicted salary is between 30000 - 42000 £ per year.
Overview
Customer Service Adviser- Adviser Services at Vitality, Bournemouth, England, United Kingdom. Role description and benefits are provided by Vitality as part of the opportunity.
Responsibilities
- You will be joining an energetic, vibrant, fast-paced department who work collaboratively to build close professional relationships and support the servicing needs of our various business partners and brokers.
- Your role will be varied but includes taking inbound calls and communicating via email with a strong focus on interacting in a professional yet personable manner in a business to business environment.
What you need to thrive
- Experience within a customer service role is preferable but not essential
- You will have the ability to communicate well, both written and verbally
- You will be adaptable to change
- Enjoy working collaboratively to support your team and wider teams within the department
- Ability to prioritise workload and take ownership
- Customer focused, enjoys building professional working relationships in a business to business environment
- Computer literate
Working Pattern
Monday to Friday 8am-5.30pm, 40 hours per week (full time). Part-time hours available with flexibility. Hybrid role with 2 days per week in Bournemouth office.
Benefits
- On target bonus
- 25 days holiday plus bank holidays, with option to buy or sell up to 5 days each holiday year
- Pension up to 12% with employer matching up to 6%
- Vitality Health Insurance with rewards and benefits
- Life Assurance—four times annual salary
These are examples of the extensive range of benefits offered. For full details, please visit the careers page.
Note: This job description preserves the original intent and scope of the role as provided.
#J-18808-Ljbffr
Customer Service Adviser- Adviser Services employer: Vitality
Contact Detail:
Vitality Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Adviser- Adviser Services
✨Tip Number 1
Get to know the company culture! Before your interview, check out Vitality's website and social media. Understanding their vibe will help you connect better during your chat.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when discussing your experience and how you handle different situations.
✨Tip Number 3
Be ready to showcase your adaptability! Think of examples where you've successfully navigated change in a work environment. This is key for a fast-paced role like the one at Vitality.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great way to reiterate your interest in building those professional relationships!
We think you need these skills to ace Customer Service Adviser- Adviser Services
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to be a bit informal while still keeping it professional. A friendly tone can make a big difference.
Tailor Your Application: Make sure to customise your application for the Customer Service Adviser role. Highlight any relevant experience or skills that match the job description. We love seeing how you can fit into our vibrant team!
Be Clear and Concise: Keep your writing clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon and focus on what makes you a great fit for the role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Vitality
✨Know Your Customer Service Basics
Brush up on your customer service principles. Understand the importance of communication, empathy, and problem-solving. Be ready to share examples from your past experiences that highlight these skills.
✨Showcase Your Adaptability
Since the role requires adaptability, think of situations where you've successfully navigated change. Prepare to discuss how you handle unexpected challenges and maintain a positive attitude in a fast-paced environment.
✨Emphasise Team Collaboration
Vitality values teamwork, so be prepared to talk about your experiences working collaboratively. Share specific instances where you supported your team or contributed to a group project, highlighting your ability to build professional relationships.
✨Prepare for Role-Play Scenarios
Expect some role-play during the interview to assess your communication skills. Practice responding to common customer queries or complaints in a professional yet personable manner, as this will demonstrate your fit for the role.
