Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a team to transform data into actionable insights that drive change.
- Company: Join Vitality, a company committed to health and well-being.
- Benefits: Enjoy bonuses, a generous pension, and award-winning health insurance.
- Why this job: Make a real impact by shaping customer-driven strategies and enhancing experiences.
- Qualifications: Advanced analytics skills and proven leadership in data environments.
- Other info: Flexible working options and a supportive culture for personal growth.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Working Pattern - Hybrid - 2 days per week in any of the Vitality offices (Bournemouth, London or Stockport). Full time hours. We are happy to discuss flexible working!
Top 3 skills needed for this role:
- Advanced analytics and data solutions expertise
- Strategic insight and data storytelling
- Strong leadership and stakeholder management
What this role is all about:
As Customer Insights Manager, you’ll lead our Insights team to turn data into clear, actionable recommendations that shape strategy and drive meaningful change. You’ll champion a customer‑first mindset, translating complex analytics into insight that informs both day‑to‑day choices and long‑term transformation. You’ll guide and develop a high‑performing team, uphold quality standards, and work collaboratively across the business to embed insight‑led choice making. You’ll oversee the design, development, and maintenance of our research and data solutions – including advanced SQL – creating a robust 360° customer view that enables continuous improvement. You’ll present insight and direction to senior leaders, influence customer‑driven strategies, and support major transformation initiatives. You’ll also drive enhancements in customer experience measurement and market intelligence, ensuring our insight capabilities stay ahead of the curve.
Key Actions:
- Lead, coach, and develop a multi-level analytics team
- Build and maintain robust data solutions (SQL, data models, integration pipelines) to support a 360° customer view
- Set the vision and strategy for customer insight aligned to business goals
- Deliver clear, contextualised, data‑driven insights
- Ensure high‑quality, reliable outputs across all deliverables
- Champion advanced analytics, visualisation, and compelling data storytelling
- Work cross‑functionally to embed customer insight across the organisation
- Build strong stakeholder relationships and advise senior leaders
- Oversee reports, dashboards, and presentations
- Continuously enhance customer experience measurement and market intelligence
- Support customer journey development, VoC programmes, and survey design
- Contribute to change initiatives at all levels
- Front project planning, communication, and resource management
What do you need to thrive:
- Advanced analytical skills — data modelling, manipulation, visualisation, and dashboarding (Power BI, SQL, Python/R)
- Experience designing and maintaining data architecture for integrated customer views
- Proven leadership in data‑driven environments
- Strong commercial awareness and customer‑centric strategic thinking
- Excellent communication and stakeholder management skills
- Ability to synthesise qualitative and quantitative data into actionable insight
- Strong prioritisation and time‑management skills across multiple projects
So, what’s in it for you:
- Bonus Schemes - A bonus that regularly rewards you for your performance
- A pension of up to 12% – We will match your contributions up to 6% of your salary
- Our award‑winning Vitality health insurance – With its own set of rewards and benefits
- Life Assurance – Four times annual salary
These are just some of the many perks that we offer! To view the extensive range of benefits we offer, please visit our careers page. Fantastic Benefits. Exciting rewards. Great career opportunities!
On joining us at Vitality, we help you to be the healthiest you’ve ever been. Create an environment that embraces you as you are and enables you to be your best self. Give you flexibility on how, where and when you work. Help you advance your career by playing you to your strengths. Give you the voice to help our business grow and make Vitality a great place to be. Give you the space to try, fail and learn. Provide a healthy balance of challenge and support. Recognise and reward you with a competitive salary and amazing benefits. Be there for you when you need us. Provide opportunities for you to be a force for good in society.
We commit to all these things because we want you to feel that you belong, and are supported to be happy and healthy.
Customer Insights Manager employer: Vitality
Contact Detail:
Vitality Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Insights Manager
✨Tip Number 1
Network like a pro! Reach out to current employees at Vitality on LinkedIn or through mutual connections. Ask them about their experiences and any tips they might have for landing the Customer Insights Manager role.
✨Tip Number 2
Prepare for the interview by brushing up on your data storytelling skills. Think of examples where you've turned complex data into actionable insights. We want to see how you can champion that customer-first mindset!
✨Tip Number 3
Showcase your leadership abilities! Be ready to discuss how you've developed teams in the past and how you plan to lead the Insights team at Vitality. We love candidates who can inspire and drive change.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Vitality family and contributing to our mission.
We think you need these skills to ace Customer Insights Manager
Some tips for your application 🫡
Show Off Your Data Skills: Make sure to highlight your advanced analytics and data solutions expertise in your application. We want to see how you can turn complex data into actionable insights, so don’t hold back on showcasing your experience with SQL, Power BI, or any other relevant tools!
Tell a Story with Your Insights: When you describe your past experiences, focus on how you’ve used data storytelling to influence decisions. We love candidates who can present clear, contextualised insights that drive change, so share specific examples of your successes!
Leadership is Key: As a Customer Insights Manager, strong leadership is crucial. In your application, mention any experience you have in coaching or developing teams. We’re looking for someone who can inspire others and build strong stakeholder relationships.
Keep it Professional but Personal: While we appreciate professionalism, we also want to get a sense of who you are! Don’t be afraid to let your personality shine through in your written application. Remember, we’re all about creating an environment where you can be your best self!
How to prepare for a job interview at Vitality
✨Know Your Data Inside Out
As a Customer Insights Manager, you'll need to demonstrate your advanced analytics skills. Brush up on SQL, data modelling, and visualisation techniques. Be ready to discuss specific examples of how you've turned complex data into actionable insights in previous roles.
✨Showcase Your Leadership Skills
This role requires strong leadership and stakeholder management. Prepare to share experiences where you've successfully led a team or influenced senior leaders. Highlight your ability to coach and develop others, as well as how you’ve built strong relationships across departments.
✨Master the Art of Storytelling
Data storytelling is key in this position. Think about how you can present data in a compelling way that resonates with different audiences. Practice explaining complex insights in simple terms, and be ready to provide examples of how your insights have driven strategic decisions.
✨Align with Company Values
Vitality champions a customer-first mindset. Research their values and think about how your approach aligns with them. Be prepared to discuss how you would embed customer insight into decision-making processes and contribute to enhancing customer experience measurement.
