At a Glance
- Tasks: Assess and manage Life Cover and Critical Illness claims while mentoring junior team members.
- Company: Join a leading insurance company with a focus on innovation and teamwork.
- Benefits: Flexible home working, competitive salary, and opportunities for professional growth.
- Other info: Dynamic role with opportunities to develop your expertise in the insurance industry.
- Why this job: Make a real difference by ensuring fair claim outcomes and supporting your team.
- Qualifications: Experience in claims assessment and strong communication skills required.
The predicted salary is between 36000 - 60000 € per year.
Working Pattern - Home working however, may be required to go into a Vitality location ad hoc (Stockport, Bournemouth or London).
Key skills required for this role:
- Medical & Claims Assessment Expertise
- High‑Level Communication Skills (Written & Verbal)
As a Claims Assessor Specialist, you will be responsible for assessing Life Cover, Terminal Illness, and Critical Illness claims in line with current UK industry best practice. In addition to your assessment duties, you will play an active role in supporting and developing other assessors through coaching, mentoring, and training. Although this role is primarily home‑based, there may be occasions when you are required to attend the office.
Responsibilities:
- Assess the validity of submitted claims, ensuring all decisions are made in accordance with industry‑leading UK claims practices. This includes reviewing medical and supporting evidence, obtaining further information where required, and drafting and issuing clear, accurate decision letters and related correspondence.
- Identify potential concerns such as fraud, non‑disclosure, misrepresentation, or pre‑existing conditions.
- Collaborate with strategic underwriters, management, reinsurers, and other key stakeholders to ensure fair, timely, and accurate claim outcomes.
- Provide mentoring and coaching to junior team members, which may include facilitating case study sessions, delivering training on specialist topics, and supporting their technical development.
- Assist in complaint resolution, ensuring thorough investigation and professional communication throughout the process.
Essential Skills & Experience:
- Experience assessing and managing Life Cover and tiered Critical Illness claims.
- Strong understanding of the UK insurance market and regulatory environment.
- Proven experience working with reinsurers.
- Ability to present ideas confidently and deliver training to peers.
- Advanced verbal and written communication skills.
- Intermediate proficiency in Microsoft Word, Excel, PowerPoint, and other common Office applications.
- CII Claims qualification.
Claims Assessor Specialist employer: Vitality
At Vitality, we pride ourselves on being an exceptional employer, offering a supportive and dynamic work culture that prioritises employee growth and development. As a Claims Assessor Specialist, you will benefit from flexible home working arrangements while also having the opportunity to collaborate with colleagues in our vibrant offices located in Stockport, Bournemouth, or London. With a strong focus on mentoring and training, we empower our employees to excel in their roles and contribute meaningfully to our mission of delivering outstanding claims assessment services.
StudySmarter Expert Advice🤫
We think this is how you could land Claims Assessor Specialist
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at Vitality or similar companies. A friendly chat can open doors and give you insights that might just land you an interview.
✨Tip Number 2
Prepare for those interviews by brushing up on your claims assessment knowledge. Be ready to discuss your experience with Life Cover and Critical Illness claims, and don’t forget to highlight your communication skills – they’re key!
✨Tip Number 3
Show off your mentoring skills! If you’ve coached or trained others before, make sure to mention it. This role values supporting junior assessors, so let’s demonstrate how you can contribute to their development.
✨Tip Number 4
Don’t just apply anywhere; head over to our website and submit your application there. It shows you’re genuinely interested in joining us at StudySmarter, and we love seeing that enthusiasm!
We think you need these skills to ace Claims Assessor Specialist
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Claims Assessor Specialist role. Highlight your experience in assessing Life Cover and Critical Illness claims, and don’t forget to showcase your communication skills. We want to see how you fit into our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background aligns with our needs. Be sure to mention any relevant qualifications, like your CII Claims qualification, to grab our attention.
Showcase Your Skills:In your application, make sure to highlight your high-level communication skills, both written and verbal. We’re looking for someone who can draft clear decision letters and communicate effectively with stakeholders, so let us know how you’ve done this in the past!
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to submit all your documents in one go. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Vitality
✨Know Your Claims Inside Out
Make sure you brush up on your knowledge of Life Cover, Terminal Illness, and Critical Illness claims. Familiarise yourself with the current UK industry best practices and be ready to discuss how you've applied this knowledge in previous roles.
✨Show Off Your Communication Skills
Since high-level communication is key for this role, practice articulating your thoughts clearly and confidently. Prepare examples of how you've effectively communicated complex information in writing and verbally, especially in a claims context.
✨Prepare for Scenario Questions
Expect questions that assess your ability to handle potential concerns like fraud or misrepresentation. Think of specific scenarios from your past experience where you successfully navigated these issues and be ready to share them.
✨Highlight Your Mentoring Experience
As mentoring and coaching are part of the role, be prepared to discuss any experience you have in training or supporting others. Share specific examples of how you've helped junior team members develop their skills and knowledge.
