Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Analyse conversational data and create impactful dashboards to enhance customer experience.
- Company: Join Vitality, a forward-thinking company that values your individuality and growth.
- Benefits: Enjoy competitive salary, bonus schemes, health insurance, and a generous pension plan.
- Why this job: Be part of a dynamic team that drives innovation and makes a real difference.
- Qualifications: Advanced skills in Power BI, Excel, and SQL; experience in speech analytics preferred.
- Other info: Flexible working options and a supportive environment for personal and professional development.
The predicted salary is between 36000 - 60000 £ per year.
Team – Resource Planning
Working Pattern - Hybrid – 2 days per week in the Vitality Stockport or Bournemouth Office. Full time, 35 hours per week. We are happy to discuss flexible working!
Top 3 skills needed for this role:
- Confident storyteller through data
- Collaborative influencer
- Engineer in enhancing platforms to create richer outputs
What this role is all about:
- Configure and maintain scorecards, processes, and category structures within the analytics platform.
- Extract, transform, and analyse conversational data using SQL, Excel, and Power BI.
- Develop dashboards and reports with clear commentary and actionable insights.
- Apply conversational design principles to identify language impacting customer experience and compliance.
- Collaborate with QA and Operations to embed insights into coaching and performance frameworks.
- Deliver training and create practical materials for platform adoption.
- Support QA scoring models and automation across multiple channels.
- Ensure GDPR compliance and governance in all configurations and reporting.
- Identify and test platform enhancements to improve accuracy and user experience.
- Maintain documentation of platform logic, reporting structures, and data models.
What do you need to thrive?
- Advanced level of Power BI, including experience building and maintaining dashboards.
- Advanced Excel skills, including data transformation, lookup functions, and pivot tables.
- Working knowledge of SQL for data extraction and analysis.
- Contact centre speech analytics experience.
- Comfortable using or learning APIs to access, transfer and automate data.
- Strong analytical skills with the ability to interpret patterns and create clear, actionable insight.
- Understanding of how language influences behaviour, outcomes and compliance in conversation.
- Genuinely curious, with a willingness to challenge existing processes and suggest improvements.
- Able to manage tasks independently and take ownership of deliverables.
- Proven ability to work well in a collaborative team environment.
- Clear communicator, confident presenting insight to technical and non-technical audiences.
So, what’s in it for you?
- Bonus Schemes – A bonus that regularly rewards you for your performance.
- A pension of up to 12%– We will match your contributions up to 6% of your salary.
- Our award-winning Vitality health insurance – With its own set of rewards and benefits.
- Life Assurance – Four times annual salary.
These are just some of the many perks that we offer! To view the extensive range of benefits we offer, please visit our careers page. Fantastic Benefits. Exciting rewards. Great career opportunities!
If you are successful in your application and join us at Vitality, this is our promise to you, we will:
- Help you to be the healthiest you’ve ever been.
- Create an environment that embraces you as you are and enables you to be your best self.
- Give you flexibility on how, where and when you work.
- Help you advance your career by playing you to your strengths.
- Give you a voice to help our business grow and make Vitality a great place to be.
- Give you the space to try, fail and learn.
- Provide a healthy balance of challenge and support.
- Recognise and reward you with a competitive salary and amazing benefits.
- Be there for you when you need us.
- Provide opportunities for you to be a force for good in society.
We commit to all these things because we want you to feel that you belong, and are supported to be happy and healthy.
Speech Analytics Platform Analyst in Bournemouth employer: Vitality
Contact Detail:
Vitality Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Speech Analytics Platform Analyst in Bournemouth
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see what they value. This will help you tailor your answers and show that you're a great fit for their team.
✨Tip Number 2
Practice your storytelling skills! Since this role is all about data, think of ways to present your past experiences as engaging stories. Use data to back up your achievements and make them memorable.
✨Tip Number 3
Don’t just focus on your technical skills; highlight your collaborative side too. Be ready to share examples of how you've worked with others to achieve common goals, especially in a data-driven environment.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our team at Vitality.
We think you need these skills to ace Speech Analytics Platform Analyst in Bournemouth
Some tips for your application 🫡
Show Off Your Data Storytelling Skills: Make sure to highlight your ability to tell a story through data in your application. Use examples from your past experiences where you've transformed complex data into clear, actionable insights that made a difference.
Collaborate and Influence: We love team players! In your written application, share instances where you've successfully collaborated with others to achieve a common goal. This could be anything from working with QA teams to enhance performance frameworks to influencing decisions through your insights.
Demonstrate Your Technical Know-How: Don’t forget to mention your advanced skills in Power BI and Excel, as well as your SQL experience. Be specific about the projects you've worked on and how you’ve used these tools to extract and analyse data effectively.
Be Yourself and Show Curiosity: We want to see the real you! Let your personality shine through in your application. Share your curiosity and willingness to challenge the status quo, and how this has led to improvements in your previous roles. Remember, we’re all about creating an environment where you can be your best self!
How to prepare for a job interview at Vitality
✨Know Your Data Story
As a Speech Analytics Platform Analyst, you'll need to be a confident storyteller through data. Prepare examples of how you've used data to drive insights in the past. Think about specific projects where your analysis led to actionable outcomes and be ready to discuss them.
✨Show Off Your Tech Skills
Make sure you're comfortable discussing your advanced skills in Power BI, Excel, and SQL. Bring along examples of dashboards or reports you've created, and be prepared to explain your thought process behind data transformation and analysis. This will show that you can hit the ground running!
✨Collaborate Like a Pro
This role requires strong collaboration with various teams. Be ready to share experiences where you've worked effectively with others, especially in a contact centre environment. Highlight your ability to influence and embed insights into coaching frameworks, as this will resonate well with the interviewers.
✨Embrace Curiosity and Improvement
Vitality values those who are genuinely curious and willing to challenge existing processes. Prepare to discuss times when you've identified areas for improvement in your work or processes. Show that you're not just about maintaining the status quo but are eager to enhance platforms and user experiences.
