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- Tasks: Support customer retention in health and life insurance through effective administration.
- Company: Join Vitality, a multi-award-winning UK insurance brand.
- Benefits: Enjoy competitive salary, bonus schemes, and extensive health benefits.
- Why this job: Make a real impact while developing your skills in a supportive environment.
- Qualifications: Strong attention to detail, organisational skills, and passion for customer service.
- Other info: Flexible working options and great career growth opportunities await you.
The predicted salary is between 22000 - 30000 £ per year.
Team Retention – Retention Support – Health and Life
Working Pattern – Monday to Friday – 09:00-17:00 Hybrid 2 days per week in the Vitality Bournemouth or Stockport Office. Full time 35 hours per week.
Bonus up to an extra 8% per annum OTE. Basic salary 26208. Holiday allowance – 25 days holiday plus bank holidays with the option to buy or sell up to 5 days each holiday year.
Top 3 skills needed for this role:
- Attention To Detail and Accuracy
- Strong Organisational and Multitasking Ability
- Effective Communication and Customer Support Skills
What this role is all about:
The Retention Support Administrator plays a key role in supporting the successful retention of customers across both health and life insurance products. This is an administration‑focused role within a Back Office insurance environment responsible for handling customer and advisor queries, resolving payment and renewal issues, processing reports and ensuring accurate and timely administration to support the wider retention and customer service teams.
The ideal candidate will be detail‑oriented, organised and confident in managing multiple admin tasks while providing excellent internal and external customer support.
What do you need to thrive:
Vitality provides all staff with an extensive training plan and we are open to speaking to candidates from all backgrounds and levels of experience. To be successful in the role of Retention Support Administrator you will likely have:
- Passion for great customer service
- A good level of computer literacy
- Strong administrative background ideally within insurance, financial services or a regulated environment
- Excellent written and verbal communication skills
- High level of accuracy and strong attention to detail
- Ability to prioritise workload and manage multiple queries simultaneously
So what's in it for you:
- Bonus Schemes – a bonus that regularly rewards you for your performance
- A pension of up to 12% – we will match your contributions up to 6% of your salary
- Our award‑winning Vitality health insurance with its own set of rewards and benefits
- Life Assurance – four times annual salary
These are just some of the many perks that we offer! To view the extensive range of benefits we offer please visit our careers page.
Fantastic Benefits. Exciting rewards. Great career opportunities!
If you are successful in your application and join us at Vitality this is our promise to you:
- Help you to be the healthiest you've ever been.
- Create an environment that embraces you as you are and enables you to be your best self.
- Give you flexibility on how and where and when you work.
- Help you advance your career by playing you to your strengths.
- Give you the voice to help our business grow and make Vitality a great place to be.
- Give you the space to try fail and learn.
- Provide a healthy balance of challenge and support.
- Recognise and reward you with a competitive salary and amazing benefits.
- Be there for you when you need us.
- Provide opportunities for you to be a force for good in society.
We commit to all these things because we want you to feel that you belong and are supported to be happy and healthy.
About Us:
We’re really excited to announce that we have recently been awarded Top 10 Best Places To Work in the Sunday Times Awards 2024! Vitality is a multi‑award‑winning UK insurance brand here to make the world a healthier happier place. We have been a purpose and values‑driven business from day one, pioneering shared‑value insurance and rewarding people for living healthier lives. We invite you to join our 1.7 million members and make a difference.
Diversity & Inclusion:
Vitality is committed to diversity and inclusion because it's good for our employees, our business and society. We welcome applications from individuals of all backgrounds, experiences and perspectives.
Retention Support- Health and Life in Bournemouth employer: Vitality
Contact Detail:
Vitality Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retention Support- Health and Life in Bournemouth
✨Tip Number 1
Get to know the company culture! Before your interview, check out Vitality's website and social media. Understanding their values and mission will help you connect better during the conversation.
✨Tip Number 2
Practice your communication skills! Since this role requires effective communication, try role-playing common customer scenarios with a friend. This will boost your confidence and help you articulate your thoughts clearly.
✨Tip Number 3
Show off your organisational skills! Prepare examples of how you've managed multiple tasks in the past. Being able to demonstrate your attention to detail and multitasking ability will set you apart from other candidates.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the info about the perks and benefits we offer, which can help you during your interview.
We think you need these skills to ace Retention Support- Health and Life in Bournemouth
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Retention Support role. Highlight your attention to detail, organisational skills, and any relevant experience in customer support or administration. We want to see how you fit into our team!
Show Off Your Communication Skills: Since effective communication is key in this role, use clear and concise language in your application. Whether it’s your CV or cover letter, let us know how you’ve successfully handled customer queries in the past.
Be Detail-Oriented: Double-check your application for any typos or errors. Attention to detail is crucial for this position, so showing that you can present a polished application will definitely catch our eye!
Apply Through Our Website: We encourage you to submit your application through our careers page. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, you’ll get to explore all the fantastic benefits we offer!
How to prepare for a job interview at Vitality
✨Know Your Stuff
Before the interview, make sure you understand the role of a Retention Support Administrator. Familiarise yourself with health and life insurance basics, as well as the specific responsibilities mentioned in the job description. This will help you answer questions confidently and show your genuine interest in the position.
✨Show Off Your Organisational Skills
Since this role requires strong organisational and multitasking abilities, prepare examples from your past experiences where you've successfully managed multiple tasks or projects. Use the STAR method (Situation, Task, Action, Result) to structure your responses and highlight your attention to detail.
✨Communicate Effectively
Effective communication is key in this role. Practice articulating your thoughts clearly and concisely. You might even want to do a mock interview with a friend or family member to refine your verbal communication skills. Remember, it's not just about what you say, but how you say it!
✨Ask Insightful Questions
At the end of the interview, be prepared to ask thoughtful questions about the company culture, training opportunities, or how success is measured in the role. This shows that you're engaged and serious about the position, plus it gives you valuable insights into whether the company is the right fit for you.