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- Tasks: Oversee and manage technology incidents, ensuring timely resolutions and clear communication.
- Company: Join Vitality, a company that values health, flexibility, and personal growth.
- Benefits: Enjoy bonuses, a generous pension scheme, and award-winning health insurance.
- Why this job: Make a real impact by solving critical issues and enhancing business operations.
- Qualifications: Experience in incident management and strong communication skills are essential.
- Other info: Flexible working options and a supportive environment for career advancement.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Team – IT Service Management
Working Pattern - Hybrid – 2 days per week in the Vitality Bournemouth Office. Full time, 35 hours per week. We are happy to discuss flexible working!
Top 3 skills needed for this role:
- Incident Management – Major incident handling, root cause analysis, SLA compliance
- Technical Knowledge – Applications, infrastructure, monitoring tools, quick tech adoption
- Communication – Clear, timely updates to technical and non-technical stakeholders
What this role is all about:
The Incident Manager oversees the end-to-end management of Technology and Business impacting incidents, including IT outages (applications, infrastructure, networks) and business issues (supplier failures, facilities, health & safety, regulatory breaches, payment disruptions, fraud attempts, data privacy exposures, and major service breakdowns). You’ll coordinate technical and business teams, activate the right response (Major Incident / Crisis / BCP), lead investigations, and ensure timely, accurate updates to stakeholders. The role also covers proactive and reactive Problem Management, using tools for monitoring, triage, root-cause analysis, trend detection, and reporting.
Key Actions:
- Monitor and drive incidents to closure, escalating when needed
- Assess severity and manage major incidents through remediation
- Communicate incident status to stakeholders
- Coordinate investigations and document steps for root cause analysis
- Perform trend analysis and proactive Problem Management to reduce recurrence
- Ensure SLA compliance and governance of Incident / Problem processes
- Join an on‑call rota for significant incidents out of hours
What do you need to thrive?
- Able to demonstrate a proven track record in the effective delivery of Incident Management
- Experience with application or infrastructure services
- Excellent written and verbal communication skills with the ability to effectively tailor communication of technically complex issues to various audiences
- Strong collaboration skills with an interest to develop a strong network
- Ability and aptitude to pick up new technologies or procedures
- Good organisational skills and excel at multitasking with the ability to “pick up the pace” during major outages
So, what’s in it for you?
- Bonus Schemes – A bonus that regularly rewards you for your performance
- A pension of up to 12% – We will match your contributions up to 6% of your salary
- Our award‑winning Vitality health insurance – With its own set of rewards and benefits
- Life Assurance – Four times annual salary
These are just some of the many perks that we offer! To view the extensive range of benefits we offer, please visit our careers page. Fantastic Benefits. Exciting rewards. Great career opportunities!
If you are successful in your application and join us at Vitality, this is our promise to you, we will:
- Help you to be the healthiest you’ve ever been.
- Create an environment that embraces you as you are and enables you to be your best self.
- Give you flexibility on how, where and when you work.
- Help you advance your career by playing you to your strengths.
- Give you a voice to help our business grow and make Vitality a great place to be.
- Give you the space to try, fail and learn.
- Provide a healthy balance of challenge and support.
- Recognise and reward you with a competitive salary and amazing benefits.
- Be there for you when you need us.
- Provide opportunities for you to be a force for good in society.
We commit to all these things because we want you to feel that you belong, and are supported to be happy and healthy.
Incident Manager in Bournemouth employer: Vitality
Contact Detail:
Vitality Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Incident Manager in Bournemouth
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or at industry events. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by practising common incident management scenarios. Think about how you'd handle major incidents and communicate effectively with both technical and non-technical stakeholders.
✨Tip Number 3
Show off your tech skills! Be ready to discuss your experience with applications, infrastructure, and monitoring tools. Highlight your ability to quickly adopt new technologies during the interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest job openings and benefits we offer right there.
We think you need these skills to ace Incident Manager in Bournemouth
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in Incident Management and technical knowledge. Use keywords from the job description to show we’re on the same page!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share specific examples of how you've handled major incidents and communicated effectively with stakeholders. We love a good story!
Show Off Your Communication Skills: Since communication is key for this role, ensure your application is clear and concise. Avoid jargon unless necessary, and remember to keep it professional yet approachable.
Apply Through Our Website: We encourage you to apply directly through our careers page. It’s the best way for us to receive your application and get you into our system quickly!
How to prepare for a job interview at Vitality
✨Know Your Incidents
Before the interview, brush up on your incident management knowledge. Be ready to discuss specific incidents you've handled, focusing on your approach to major incident handling and root cause analysis. This will show that you have the practical experience needed for the role.
✨Communicate Clearly
Since communication is key in this role, practice explaining complex technical issues in simple terms. Think of examples where you've had to update both technical and non-technical stakeholders. This will demonstrate your ability to tailor your communication style to different audiences.
✨Show Your Technical Savvy
Familiarise yourself with the applications, infrastructure, and monitoring tools relevant to the role. Be prepared to discuss how quickly you can adopt new technologies or procedures, as this is crucial for an Incident Manager. Highlight any relevant tools you've used in past roles.
✨Demonstrate Your Problem-Solving Skills
Prepare to talk about your experience with proactive and reactive problem management. Share examples of how you've performed trend analysis or implemented solutions to reduce incident recurrence. This will showcase your analytical skills and your commitment to continuous improvement.
