At a Glance
- Tasks: Deliver world-class customer service and support members with health concerns.
- Company: Join a dynamic team at a leading health insurance provider.
- Benefits: Starting salary of £30,137, performance bonuses, and 25 days holiday.
- Other info: Great career growth opportunities and a supportive work environment.
- Why this job: Make a real difference in people's lives while enjoying a flexible hybrid work model.
- Qualifications: Passion for customer service and good computer literacy skills.
The predicted salary is between 30137 - 30137 £ per year.
Team: Customer Service Division, Member Care
Working Pattern: We offer 40 hour week contracts between Monday to Friday 8am-7pm (shift patterns) and 1 in 4 Saturdays (9am-1pm). A healthy work-life balance is important to us, which is why we have our hybrid working model. Post-probation, you will work 2 days a week in the office and 3 days a week at home. We are flexible with a variance of hours available, so just ask when we talk to you.
Salary / Bonus: We offer a starting salary of £30,137, along with a monthly performance-based bonus.
Holiday Allowance: 25 days holiday plus bank holidays, with the option to buy or sell up to 5 days each holiday year.
What will you do as a Customer Service Advisor in Member Care?
- Deliver a world-class service to our members.
- Show empathy and resilience when supporting our members through their health concerns.
- Learn our product, the Vitality values, and how to service our members through our Customer Charter during a 12-week induction programme.
- Support our members via telephone with their health concerns, treatment requests, and billing queries.
- Have good computer literacy skills and strong written communication skills to use multiple systems and channels.
- Personalise conversations, build rapport, and support vulnerable members through their preferred communication method.
- Take ownership of resolving escalations and complaints when member expectations haven’t been met.
- Achieve performance-based KPIs that determine bonus earnings.
If you think this is you and you’re passionate about delivering exceptional service, you’re switched on, ready for a challenge, and willing to work hard, we’d love to hear from you.
Requirements:
- A passion for customer service.
- Good computer literacy skills and the ability to confidently navigate multiple systems.
- Experience in a Customer Services role is desirable, but if you have the natural traits, we can help you develop that experience through training and coaching.
Benefits:
- Bonus schemes that regularly reward you for your performance.
- A pension of up to 12% – we will match your contributions up to 6% of your salary.
- Our award-winning Vitality health insurance, with its own set of rewards and benefits.
- Life Assurance – four times annual salary.
- Great career opportunities!
- Help you to be the healthiest you’ve ever been.
- Help you advance your career by playing to your strengths.
- Give you a voice to help our business grow and make Vitality a great place to be.
- Provide a healthy balance of challenge and support.
- Recognise and reward you with a competitive salary and amazing benefits.
We commit to all these things because we want you to feel that you belong and are supported to be happy and healthy.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor - shift work - hybrid in Bournemouth
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Vitality. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Vitality before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Advisor - shift work - hybrid in Bournemouth
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Vitality:Your cover letter is your chance to shine! Tell us why you want to work at Vitality specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Vitality!
How to prepare for a job interview at Vitality
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
