Housing & Neighbourhood Advisor

Overview

Based in Broxbourne, Hertfordshire. Permanent, full‑time, 37 hours per week. Salary: £32,513 – £36,125 per annum. We’re a social business based in Turnford and across southeast Hertfordshire, helping local people by renting or selling affordable homes. Our mission is to make a sustainable, positive change to the housing crisis for our customers and communities.

Responsibilities

In this role you’ll take ownership of your own neighbourhood area, building strong relationships with customers and partners to create safe, supportive and well‑managed communities. You’ll handle a range of tenancy and housing management matters, from addressing anti‑social behaviour and enforcing tenancy conditions to supporting residents through key tenancy changes. Working closely with the ASB (Anti‑Social Behaviour) team, local agencies and colleagues, you’ll help resolve complex issues, safeguard customers, and ensure our estates are places people are proud to live.

Qualifications

• Experience of working in a customer service or customer‑facing role
• Verbal and written communication skills
• Ability to work independently as well as part of a team
• Good IT skills
• Minimum GCSEs at grade C / Level 4 or equivalent
• Full, valid driving licence and use of a car

Due to the nature of the role, an enhanced DBS check will be required.

Benefits

• 27 days holiday per year plus bank holidays (pro‑rata for part‑time colleagues)
• Buy‑and‑sell holiday scheme
• Cross‑organisational bonus scheme
• Up to 12% pension contribution
• Life assurance cover
• Funded health cash plan or subsidised private medical insurance
• Discount vouchers
• Enhanced family leave
• Range of special leave
• Car loans, cycle‑to‑work and electric‑car lease scheme

Other Information

The closing date for this vacancy is 1st February 2026.

We are a Disability Confident employer, offering a fair and proportionate interview to disabled applicants who meet the minimum selection criteria for the job.

Other organisations may call this role Housing Officer, Neighbourhood Response Officer, Housing Management Officer, Tenancy Sustainment Officer, ASB Officer, Housing and Tenancy Services Officer or Supported Housing Officer.

We’re committed to building an inclusive workplace where equity, diversity and inclusion are part of our culture. Our 3‑year EDI strategy outlines how we aim to achieve this. We strongly welcome applications from under‑represented groups, including LGBTQIA+, Black, Asian and Minority Ethnic communities, applicants with disabilities and people under 30.

We understand that some candidates, particularly from certain groups, may hesitate to apply unless they meet every requirement. While we’re looking for people with the right skills and experience, we also value diverse backgrounds and transferable skills. If you meet most of the criteria and believe you’ll thrive in the role, we encourage you to apply.

All our vacancies are open to flexible working arrangements. The extent to which flexible working is possible will vary between jobs according to the needs of the business and our customers.