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For Companies At a Glance
- Tasks: Welcome visitors and provide top-notch customer service at our front desk.
- Company: Join South Yorkshire Housing Association, a diverse and supportive workplace.
- Benefits: Enjoy competitive salary, generous holiday, flexible working options, and health perks.
- Why this job: Make a positive impact on people's experiences every day.
- Qualifications: Passion for customer service and strong problem-solving skills.
- Other info: Great opportunities for training and career development await you.
The predicted salary is between 20000 - 24000 £ per year.
We have an exciting opportunity for a Welcome Point Advisor to join the Safety, Health and Workspaces team at South Yorkshire Housing Association, based at our main office in Sheffield City Centre. We are looking for someone who thrives in a front‑of‑house role, providing a welcoming presence and delivering excellent customer service to our employees, customers and visitors. This is a key role in creating a positive first impression and supporting a responsive, friendly and professional reception environment.
Responsibilities
- Support visitors to the front desk and Welcome Point, including customers, South Yorkshire Housing Association employees, tenant companies within the building, and visitors.
- Provide day‑to‑day support by responding to ad‑hoc requests and taking responsibility for tasks such as issuing security access badges.
- Manage inbound and outbound post and complete a range of other administrative duties.
Who You Are
We are looking for someone who is passionate about supporting others and creating a brilliant impact on customer service. You will be adaptable when faced with challenges, using problem‑solving skills to achieve the best outcomes for our people. You will collaborate with your team and other departments with compassion, and you will strive to create positive, successful interactions with everyone who visits or contacts our Welcome Point.
Who We Are
At South Yorkshire Housing Association, our purpose is for our customers to settle at home, live well and realise their potential. We work with people in different ways—from extra‑care housing to providing services and opportunities that individuals can access in their home, workplace and community, to creating houses for affordable rent. Our employees enable us to create the best services, support, and experiences for our customers. We believe that difference makes us better, and that our services are made stronger by having a diverse workforce. We encourage and welcome applications from all backgrounds.
Benefits
- Salary: £23,582 - £26,268 per annum
- Working hours: 37 hrs per week
- Generous holiday entitlement: 27 days annual leave, statutory bank holidays plus an additional 4 SYHA days, pro rata
- 5% pension contribution
- Excellent flexible working options including Flexi Time, Condensed Hours, Part Time, and Job Share
- Excellent benefits including: SYHA Rewards - employee discount scheme, which offers cash back and shopping discounts
- Westfield Health (employer paid)
- Counselling
- Discounted Gym membership
- Cycle to work scheme
- Access to a wide range of programmes to train and develop you
Please note that we may remove this advert prior to the advertised date, dependent on the level of response received. Please apply at your earliest convenience. We are a Disability Confident Employer and will guarantee the opportunity to demonstrate abilities at interview for disabled applicants who meet the essential criteria. Disabled applicants must disclose their disability (as defined by the Equality Act 2010) on the Equal Opportunities section of the job application. SYHA does not hold a sponsorship license and are unable to provide visa sponsorship.
Closing Date: 15 February 2026 at midnight
Interview Date: 3 March 2026
Welcome Point Administrator in Sheffield employer: Vitality Group
Contact Detail:
Vitality Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Welcome Point Administrator in Sheffield
✨Tip Number 1
Get to know the company! Research South Yorkshire Housing Association and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since the Welcome Point Administrator role is all about creating a positive first impression, think of scenarios where you can demonstrate your problem-solving abilities and adaptability. Role-play with a friend or family member to build confidence.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local events related to housing and community services. Building relationships can give you insider knowledge and potentially lead to referrals, which can be a game-changer in your job search.
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on the South Yorkshire Housing Association site. This not only shows your enthusiasm but also ensures your application gets to the right people quickly.
We think you need these skills to ace Welcome Point Administrator in Sheffield
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly tone can make a great first impression, especially for a front-of-house role like this.
Tailor Your Application: Make sure to tailor your application to the Welcome Point Administrator role. Highlight your customer service experience and any relevant skills that match the job description. We love seeing how you connect your background to what we do!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate straightforward communication, especially when it comes to important details about your experience.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at Vitality Group
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Welcome Point Administrator role. Familiarise yourself with the responsibilities listed in the job description, especially around customer service and administrative tasks. This will help you demonstrate how your skills align with what they’re looking for.
✨Showcase Your Customer Service Skills
Since this role is all about creating a welcoming environment, be prepared to share specific examples of how you've provided excellent customer service in the past. Think about times when you went above and beyond to help someone or resolved a challenging situation.
✨Practice Problem-Solving Scenarios
Given that adaptability and problem-solving are key traits for this position, consider potential challenges you might face at the Welcome Point. Prepare to discuss how you would handle various scenarios, such as dealing with difficult visitors or managing multiple requests at once.
✨Emphasise Team Collaboration
This role requires working closely with other departments, so highlight your teamwork experience. Share examples of how you’ve collaborated with colleagues to achieve a common goal, and express your enthusiasm for contributing to a positive team environment.
