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- Tasks: Support vulnerable individuals and ensure their safety during the night.
- Company: Join South Yorkshire Housing Association, dedicated to empowering communities.
- Benefits: Generous holiday, pension contributions, health support, and employee discounts.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Strong communication skills and a passion for customer service.
- Other info: Flexible part-time hours with opportunities for personal growth.
The predicted salary is between 18865 - 18865 £ per year.
We are seeking a Night Concierge for one of our supported housing projects in Sheffield. The project provides supported accommodation to individuals with enduring mental health issues to equip them with personal, social and practical life skills, enabling them to take control of their life and live independently within the community.
Key Responsibilities
- Build relationships with vulnerable people to help them maintain the security of their home.
- Deal with complaints and incidents of anti‑social behaviour.
- Follow agreed recording practices and policies.
- Ensure the safety and security of customers and the building during the night.
Who You Are
- Can communicate well verbally and in writing with a wide range of people.
- Demonstrate a positive, sensitive, and constructive approach to working with customers, colleagues and professionals.
- Commit to diversity, customer excellence and equal opportunities.
- Passionate about customer service and good problem‑solver.
- Knowledge of using a range of IT programmes including Microsoft Word and Outlook.
Benefits
- Salary £23,582 per annum (pro rata).
- 30 hours per week averaged over a 5‑week rota.
- Generous holiday entitlement: 27 days annual leave, statutory bank holidays plus an additional 4 SYHA days, pro rata.
- 5% pension contribution.
- SYHA Rewards – employee discount scheme, cash back and shopping discounts, plus advice on health, eating, financial wellbeing, exercise and mental health.
- Westfield Health (employer‑paid).
- Counselling.
- Discounted gym membership.
- Cycle to work scheme.
- Access to a wide range of programmes to train and develop you.
At South Yorkshire Housing Association, we aim for our customers to settle at home, live well and realise their potential. We provide services and opportunities across South Yorkshire, from extra‑care housing to affordable rent houses, and we value a diverse workforce.
Equal Opportunities
We encourage and welcome applications from all backgrounds. As a Disability Confident Employer, disabled applicants who meet the essential criteria for the role will be guaranteed the opportunity to demonstrate their abilities at interview. To be considered under the scheme, disabled applicants must disclose their disability on the equal opportunities section of the application.
Concierge in Sheffield employer: Vitality Group
Contact Detail:
Vitality Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Concierge in Sheffield
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, or join online forums. Building connections can lead to job opportunities that aren’t even advertised.
✨Tip Number 2
Practice your interview skills! Get a friend to do mock interviews with you. This will help you feel more confident and articulate when discussing your experience and how it relates to the role of Night Concierge.
✨Tip Number 3
Show your passion for customer service! During interviews, share specific examples of how you've helped others in the past. This will demonstrate your commitment to making a positive impact on the lives of vulnerable individuals.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Concierge in Sheffield
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let your enthusiasm for helping others shine through. We want to see how you can connect with vulnerable people and make a positive impact on their lives.
Be Clear and Concise: Keep your writing straightforward and to the point. Use simple language to explain your experiences and skills, especially when it comes to communication and problem-solving. We appreciate clarity!
Highlight Relevant Experience: Make sure to mention any previous roles or experiences that relate to working with individuals facing challenges. Whether it's in customer service or support work, we want to know how you've made a difference.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Vitality Group
✨Know Your Role
Before the interview, make sure you understand the key responsibilities of a Night Concierge. Familiarise yourself with how to build relationships with vulnerable individuals and handle complaints effectively. This will show your potential employer that you're genuinely interested in the role.
✨Showcase Your Communication Skills
Since this role requires excellent verbal and written communication, prepare examples of how you've successfully communicated with diverse groups in the past. Think about situations where you resolved conflicts or provided support, as these will highlight your suitability for the position.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss specific instances where you've tackled challenges, especially in customer service settings. Think about how you approached anti-social behaviour or other incidents, and be prepared to explain your thought process and the outcomes.
✨Emphasise Your Commitment to Diversity
The company values diversity and equal opportunities, so it's important to express your commitment to these principles. Share experiences that demonstrate your sensitivity and constructive approach when working with people from various backgrounds.