Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide 1st & 2nd line IT support to users and troubleshoot Office 365 platforms.
- Company: Join Vitality Group, a forward-thinking company in Sheffield.
- Benefits: Competitive salary, generous holiday, hybrid working, and health programmes.
- Other info: Flexible working options and a supportive environment for all.
- Why this job: Kickstart your IT career with hands-on experience and growth opportunities.
- Qualifications: Basic knowledge of Office 365 and strong problem-solving skills required.
The predicted salary is between 22600 - 26700 £ per year.
Overview
Sheffield, S1 4EB
£26,176 – £26,733 per annum
Permanent, Full Time (37 hours per week)
We have an exciting opportunity for a Service Desk Analyst to join our IT Service Desk Team at our Rockingham Street office. We are a forward thinking, values driven housing association that puts people first. You will play a key role in delivering high-quality IT support across our organisation, working collaboratively with other members of the IT Team to resolve a wide range of 1st and 2nd level incidents and service requests, supporting hardware, Office 365 and core business applications. There will also be opportunities to get involved in technical business changes, making this an ideal role for someone looking to grow their skills and contribute to making a real difference.
Responsibilities
- Provide 1st and 2nd line IT support to around 500 users, ensuring tickets are addressed within agreed Service Level Agreements (SLAs).
- Operate the ITSM tool Halo to log, triage, and manage tickets; escalate to 3rd parties or internally for complex issues.
- Build, install, configure, and repair desktop and mobile devices; maintain up-to-date asset management.
- Support Office 365 platforms (Exchange Online, SharePoint Online, Teams, Azure AD) including setting up new teams and troubleshooting issues, and manage Exchange mailboxes and groups.
Who You Are
If you are organized and enjoy working in IT, or are looking to get into IT, this role would be great for you. You should have some basic understanding of the Office 365 platform and how Teams, SharePoint and Exchange Online operate. You should be customer-focused with a drive to provide excellent service, able to manage your workload and tickets, and capable of problem solving to interpret user issues.
Who We Are
At South Yorkshire Housing Association, our purpose is for our customers to settle at home, live well and realise their potential. We work with people in different ways—from extra-care housing to services and opportunities in home, work, and community settings, including affordable housing. We value diversity and welcome applications from all backgrounds. We are committed to being a Disability Confident Employer and will guarantee opportunities for disabled applicants who meet the essential criteria for the role to demonstrate their abilities at interview. Disabled applicants must disclose their disability on the Equal Opportunities section of the job application, as defined by the Equality Act 2010.
Benefits
- Salary £26,176 – £26,733
- Working hours 37 per week; hybrid working available
- Essential car user allowance of £94.36 per month plus mileage expenses (driving licence essential)
- Generous holiday entitlement: 27 days annual leave, statutory bank holidays plus 4 SYHA days (pro rata)
- 5% pension contribution
- Flexible working options including Flexi Time, Condensed Hours, Part Time, and Job Share
- Wellbeing benefits: SYHA Rewards, Westfield Health (employer paid), counselling, discounted gym membership, cycle to work
- Access to training and development programmes
Closing Date: Wednesday 29 October 2025 at midnight
Interview Date: Thursday 6 November 2025
Note: SYHA does not sponsor visas. This advertisement may be withdrawn prior to the advertised date depending on response.
#J-18808-Ljbffr
ICT Service Desk Analyst employer: Vitality Group
Contact Detail:
Vitality Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ICT Service Desk Analyst
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Vitality Group on LinkedIn. A friendly chat can give us insider info about the company culture and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common ICT Service Desk Analyst questions. We can role-play with a friend or use online resources to get comfortable with the tech scenarios you might face.
✨Tip Number 3
Show off your problem-solving skills during the interview! Think of examples where you've tackled tricky IT issues before. We want to hear how you approached the problem and what the outcome was.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to connect directly with us.
We think you need these skills to ace ICT Service Desk Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with IT support, especially with Office 365. We want to see how your skills match the role, so don’t be shy about showcasing your problem-solving abilities!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about the ICT Service Desk Analyst position and how you can contribute to our team. Keep it friendly and professional.
Show Off Your Customer Focus: Since this role involves supporting around 500 users, it’s crucial to demonstrate your customer service skills. Share examples of how you've helped users in the past and how you handle tricky situations.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and we’ll be able to track your application more efficiently!
How to prepare for a job interview at Vitality Group
✨Know Your Tech
Make sure you brush up on your knowledge of Office 365, especially Teams, SharePoint, and Exchange Online. Familiarise yourself with common issues users face and how to troubleshoot them. This will show that you're not just a candidate but someone who can hit the ground running.
✨Show Off Your Problem-Solving Skills
Prepare examples of past experiences where you've successfully resolved IT issues. Think about specific incidents where you interpreted user problems and provided effective solutions. This will demonstrate your ability to handle the responsibilities of the role.
✨Understand the SLAs
Get to grips with what Service Level Agreements (SLAs) are and why they matter. Be ready to discuss how you would ensure tickets are managed within these timeframes. This shows that you understand the importance of efficiency in a service desk environment.
✨Be Customer-Focused
Remember, this role is all about supporting users. Prepare to talk about how you prioritise customer satisfaction and manage workloads effectively. Highlight any experience you have in customer service or support roles to reinforce your commitment to helping others.