Technology Operations Team Lead

About The Role

Team Technology Enablement

Working Pattern - Office based role in the Vitality Bournemouth Office. Full time, 35 hours per week. We are happy to discuss flexible working!

Top 3 skills needed for this role:

• Comfortable balancing hands-on technical work with leadership responsibilities.
• Strong background in Microsoft technologies, Active Directory, networking, and storage concepts.
• Skilled at translating technical concepts into business-friendly language.

What this role is all about:

As our Technology Operations Team Leader, you'll guide a talented team of technical experts ensuring smooth, reliable IT services across the organisation. This is a hands-on leadership opportunity where you'll shape team culture, drive operational excellence, and champion continuous improvement, all while developing your own leadership capabilities with strong support for growth.

Key Actions:

• Reliably contribute as a player/manager role within the function with a collaboration and contribution attitude.
• Lead, motivate, and develop team members to achieve individual and team objectives.
• Build, monitor and manage technology operations performance against SLAs, KPIs, objectives and strategy.
• Promote a culture of accountability, customer focus, and continuous improvement.
• Ensure compliance with internal policies, regulatory standards, and security protocols.
• Collaborate with cross-functional teams to support wider business initiatives.
• Identify and implement opportunities to streamline support processes and enhance service delivery.
• Influence change across people, processes, and technology to improve the way IT services are delivered and experienced.
• Remain flexible in the adapting ways we modernise our service.

What do you need to thrive?

• Proven experience working within a professional and busy technology environment.
• A keen aspiration to develop leadership skills.
• Confidence to converse and support across the organisation as well as to the Exec level.
• Excellent customer service and communication skills.
• Excellent troubleshooting and problem-solving skills.
• Ability to prioritise and use initiative.
• A strong team player with a focus on the end customer.
• An understanding or requirements to effectively account and manage IT assets.
• Exposure to Domain and Active directory environments.
• Good experience working with Microsoft technologies at a technical level.
• Understanding Network and Storage concepts.
• Experience and understanding of working with SLAs.
• Ability to logically troubleshoot and diagnose problems as well as propose new solutions.

So, what's in it for you?

• Bonus Schemes: A bonus that regularly rewards you for your performance.
• A pension of up to 12%. We will match your contributions up to 6% of your salary.
• Our award-winning Vitality health insurance with its own set of rewards and benefits.
• Life Assurance: Four times annual salary.

These are just some of the many perks that we offer! To view the extensive range of benefits we offer, please visit our careers page.

Fantastic Benefits. Exciting rewards. Great career opportunities!

If you are successful in your application and join us at Vitality, this is our promise to you:

• Help you to be the healthiest you've ever been.
• Create an environment that embraces you as you are and enables you to be your best self.
• Give you flexibility on how, where and when you work.
• Help you advance your career by playing you to your strengths.
• Give you a voice to help our business grow and make Vitality a great place to be.
• Give you the space to try, fail and learn.
• Provide a healthy balance of challenge and support.
• Recognise and reward you with a competitive salary and amazing benefits.
• Be there for you when you need us.
• Provide opportunities for you to be a force for good in society.

We commit to all these things because we want you to feel that you belong, and are supported to be happy and healthy.

About The Company

We're really excited to announce that we have recently been awarded "Top 10 Best Places To Work" in The Sunday Times Awards 2024! Vitality is a multi-award-winning UK insurance brand, here to make the world a healthier, happier place. We've been a purpose and values-driven business from day 1 - long before it became fashionable. Our core purpose is to make people healthier and enhance protect their lives. Vitality pioneered shared-value insurance. We incentivise people to live healthier longer lives - they benefit, our business benefits, and society benefits. We're successful because we attract, develop, and retain the best people and because we care. Plus, you get to join our 1.7+ million members with access to our unique health insurance and healthy living programme.

Ready to find out if we're the right fit for you? We can't wait.

If we are fortunate in receiving a high volume of quality applications we may need to close this vacancy early. If you are interested, please submit your application as soon as possible.