At a Glance
- Tasks: Lead a dynamic IT team and enhance user experiences for over 3,000 users.
- Company: Join Vitality, a company that values innovation and your professional growth.
- Benefits: Enjoy hybrid working, flexible hours, and a supportive work culture.
- Why this job: Be part of a collaborative environment focused on continuous improvement and impactful service delivery.
- Qualifications: Experience in IT leadership and strong communication skills are essential.
- Other info: This role offers the chance to drive innovation in a thriving tech environment.
The predicted salary is between 43200 - 72000 £ per year.
About The Role Team Vitality Technology – IT Working Pattern – Hybrid 2days per week in the Vitality Bournemouth Office.Full time, 35 hours per week. We are happy to discuss flexible working! What this role is all about: Are you passionate about leading dynamic IT teams and delivering exceptional user experiences? Join Vitality as our IT End User Service Team Lead and drive innovation in a company that values your expertise and growth! You will manage the End User Service Team and work closely with internal service delivery teams & 3rd party functions in assuring service stability and improvements to our Technology function. This role will take ownership in supporting our key business services with a focus on End User Services for a user base exceeding 3,000. You will create and foster a dynamic partnership between IT and the wider business community through strong communication and pro-active engagement around incidents, problem management and continuous improvement. Key Actions Meet or exceed Service and Compliance levels for services including: Incidents resolved in SLA Problem Tickets resolved in SLA Technical Debt resolved on target Patching and Vulnerability resolved within tolerance Audit items resolved on target Work with the Head of …
Technical Operations Team Lead employer: Vitality Corporate Services
Contact Detail:
Vitality Corporate Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Operations Team Lead
✨Tip Number 1
Familiarize yourself with the latest trends in IT service management and user experience. Being knowledgeable about current best practices will help you stand out as a candidate who can drive innovation in our team.
✨Tip Number 2
Highlight your experience in managing IT teams and delivering exceptional user experiences. Be ready to share specific examples of how you've successfully led teams and improved service delivery in previous roles.
✨Tip Number 3
Demonstrate your ability to foster strong communication and collaboration between IT and other business units. Prepare to discuss strategies you've used to enhance partnerships and improve incident management.
✨Tip Number 4
Showcase your problem-solving skills and your approach to continuous improvement. Be prepared to talk about how you've tackled technical debt and resolved issues within SLAs in past positions.
We think you need these skills to ace Technical Operations Team Lead
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Technical Operations Team Lead position. Understand the key responsibilities and required skills, so you can tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasize your experience in leading IT teams and managing end-user services. Provide specific examples of how you've improved service delivery or resolved incidents effectively.
Showcase Communication Skills: Since the role requires strong communication and engagement with various stakeholders, make sure to highlight your communication skills. Mention any relevant experiences where you successfully collaborated with teams or managed client relationships.
Tailor Your Cover Letter: Craft a personalized cover letter that reflects your passion for the role and the company. Discuss why you want to work at Vitality and how your values align with theirs, particularly regarding innovation and user experience.
How to prepare for a job interview at Vitality Corporate Services
✨Show Your Leadership Skills
As a Technical Operations Team Lead, it's crucial to demonstrate your leadership abilities. Prepare examples of how you've successfully led teams in the past, focusing on your approach to fostering collaboration and driving innovation.
✨Understand Service Level Agreements (SLAs)
Familiarize yourself with SLAs related to incident resolution and problem management. Be ready to discuss how you have met or exceeded these standards in previous roles, as this will show your commitment to service excellence.
✨Communicate Effectively
Strong communication is key in this role. Practice articulating complex technical concepts in a way that is easy for non-technical stakeholders to understand. This will highlight your ability to bridge the gap between IT and the wider business community.
✨Emphasize Continuous Improvement
Prepare to discuss specific instances where you've implemented continuous improvement initiatives. Highlight your proactive approach to identifying issues and your strategies for enhancing service delivery and user experience.