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- Tasks: Provide exceptional service and advice to customers over the phone.
- Company: Vitality Life, a leader in customer-focused insurance solutions.
- Benefits: Hybrid working, ongoing support, and career development opportunities.
- Other info: Fast-paced environment with a focus on personal growth and performance.
- Why this job: Make a real difference in customers' lives while growing your career.
- Qualifications: Previous experience in insurance sales and strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
About The Role
Team - Protection, (D2C Life Department)
Hybrid role - Remote working (1 day a month in the office), Training will be 4 weeks based in the Stockport office.
What this role is all about:
It's important to relate to your customer and understand their needs. If you care about your customer and can provide an exceptional service in catering to their product requirements, this may be the role for you. This role is about the quality of the customer journey, providing advice on Vitality Life products, and building a rapport so that through their choices they make the right one through us, as Vitality Life. This is over the telephone and can be direct with personal customers and our business customers too. We offer ongoing support, coaching, and we focus on your development in your Vitality career. Previous experience of working in Insurance sales is required.
What you will do as a Remote Protection Adviser:
- Providing exceptional service and advice over the telephone to our customers.
- Time management is key as we are fast-paced, and we have lots of customer needs to meet.
- Proactivity in maintaining your knowledge, being a driver in your own performance, knowing we will support you in every step.
- Ensuring that FCA and internal regulatory standards for advice provision are met.
- Quality of advice provided is a must.
Remote Protection Adviser in Stoke-on-Trent employer: Vitality Corporate Services
Contact Detail:
Vitality Corporate Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Remote Protection Adviser in Stoke-on-Trent
✨Tip Number 1
Get to know the company inside out! Research Vitality Life and their products so you can speak confidently about how you can meet customer needs. This will show you're genuinely interested and ready to provide that exceptional service they’re after.
✨Tip Number 2
Practice your phone skills! Since this role is all about providing advice over the phone, try role-playing with a friend or family member. Focus on building rapport and understanding their needs, just like you would with a customer.
✨Tip Number 3
Show off your time management skills! Think of examples from your past experiences where you’ve juggled multiple tasks effectively. This will demonstrate that you can thrive in a fast-paced environment while still delivering quality service.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re tech-savvy and ready for the remote working aspect of the role.
We think you need these skills to ace Remote Protection Adviser in Stoke-on-Trent
Some tips for your application 🫡
Show Your Customer-Centric Side: Make sure to highlight your experience in providing exceptional customer service. We want to see how you relate to customers and understand their needs, so share specific examples that showcase your ability to build rapport and cater to their requirements.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the skills and experiences that align with the Remote Protection Adviser role. We love seeing candidates who take the initiative to connect their background with what we do at Vitality Life.
Demonstrate Your Proactivity: We’re looking for self-motivated individuals who take charge of their own development. In your application, mention any steps you've taken to stay updated in the insurance field or how you've proactively improved your skills in previous roles.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Vitality Corporate Services
✨Know Your Products Inside Out
Make sure you have a solid understanding of Vitality Life products. Research their features, benefits, and how they cater to different customer needs. This will help you provide informed advice during the interview and show that you're genuinely interested in the role.
✨Practice Active Listening
Since this role involves building rapport over the phone, practice your active listening skills. During the interview, demonstrate that you can listen carefully to questions and respond thoughtfully. This will reflect your ability to understand customer needs effectively.
✨Showcase Your Time Management Skills
Prepare examples from your previous experience where you successfully managed multiple tasks or customer needs simultaneously. Highlighting your time management skills will reassure the interviewer that you can thrive in a fast-paced environment.
✨Emphasise Your Customer-Centric Approach
Be ready to discuss how you prioritise customer satisfaction in your work. Share specific instances where you went above and beyond to meet a customer's needs, as this aligns perfectly with the role's focus on providing exceptional service.