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For Companies At a Glance
- Tasks: Help customers with queries and provide expert advice on our products.
- Company: Join a dynamic team at a leading health and wellness company.
- Benefits: Hybrid work model, competitive salary, and opportunities for growth.
- Why this job: Make a real difference in customers' lives while developing your skills.
- Qualifications: Strong communication skills and a knack for technology.
- Other info: Flexible working hours and a supportive team environment.
The predicted salary is between 25000 - 30000 £ per year.
About The Role
Team Member Servicing/Vitality Programme
Shift Pattern - between Monday - Friday 08:00-19:00 Saturday 09:00-13:00 (40 hours)
Hybrid - 2 days in the Stockport office, 3 days at home
Top 3 skills needed for this role:
- Adaptability: Thrive in fast-paced, changing environments.
- Tech Savvy: Good understanding of recent technology.
- Communication: Excellent verbal and written skills.
What this role is all about:
As a Customer Service Advisor in our Member Servicing team, you'll be there to help customers with all their queries and questions. Our team gives you the opportunity to learn about all our products Vitality has to offer our customers, from being an expert in the Rewards we offer to an expert in Life insurance cover.
Key Actions:
- Respond to customer inquiries and complaints via Vitality's social media channels, telephony, and email in a timely and professional manner.
- Provide accurate information about products and services, addressing customer needs and concerns effectively.
- Maintain a positive and empathetic attitude towards customers at all times.
- Document and track customer interactions, ensuring all issues are resolved promptly.
- Collaborate with other departments to resolve complex customer issues.
Hybrid Customer Service Specialist in Stockport employer: Vitality Corporate Services
Contact Detail:
Vitality Corporate Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hybrid Customer Service Specialist in Stockport
✨Tip Number 1
Get to know the company! Research Vitality and their products so you can speak confidently about them during your interview. This shows you're genuinely interested and ready to help customers with their queries.
✨Tip Number 2
Practice your communication skills! Since this role requires excellent verbal and written skills, try role-playing common customer service scenarios with a friend. This will help you articulate your thoughts clearly and effectively.
✨Tip Number 3
Show off your tech-savviness! Familiarise yourself with the latest customer service tools and platforms. Mention any relevant experience you have with technology during your interview to demonstrate your adaptability in a fast-paced environment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen on joining our team at Vitality.
We think you need these skills to ace Hybrid Customer Service Specialist in Stockport
Some tips for your application 🫡
Show Off Your Communication Skills: Since this role is all about helping customers, make sure your written application reflects your excellent communication skills. Use clear and concise language, and don’t shy away from showcasing your personality!
Highlight Your Tech Savviness: We’re looking for someone who’s comfortable with technology. In your application, mention any relevant tech tools or platforms you’ve used before. This will show us that you can adapt to our systems quickly!
Demonstrate Your Adaptability: This role thrives in a fast-paced environment, so share examples of how you’ve successfully adapted to changes in previous jobs. We love seeing candidates who can think on their feet!
Apply Through Our Website: To make sure your application gets to us directly, apply through our website. It’s the best way to ensure we see your amazing skills and experience right away!
How to prepare for a job interview at Vitality Corporate Services
✨Know Your Stuff
Before the interview, make sure you understand Vitality's products and services inside out. Familiarise yourself with their rewards programme and life insurance offerings. This will not only help you answer questions confidently but also show your genuine interest in the role.
✨Show Off Your Adaptability
Since this role requires thriving in fast-paced environments, prepare examples from your past experiences where you've successfully adapted to change. Whether it’s handling a sudden influx of customer queries or adjusting to new technology, having specific stories ready will impress your interviewers.
✨Communicate Clearly
Excellent communication is key for this position. Practice articulating your thoughts clearly and concisely. You might want to do a mock interview with a friend or family member to refine your verbal skills. Remember, how you convey information can be just as important as what you say.
✨Embrace Technology
Being tech-savvy is crucial for this role. Brush up on any relevant software or tools that are commonly used in customer service. If you have experience with social media platforms or CRM systems, be ready to discuss how you've used them to enhance customer interactions.