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For Companies At a Glance
- Tasks: Deliver exceptional customer service and retain clients through effective communication.
- Company: Join a dynamic team at a leading health-focused company.
- Benefits: Earn up to £27,000 after 6 months, plus bonuses and generous holiday allowance.
- Why this job: Make a real difference by helping customers while developing your skills.
- Qualifications: Strong communication skills and a passion for customer service.
- Other info: Enjoy a hybrid work model with great career growth opportunities.
The predicted salary is between 27000 - 37800 £ per year.
About The Role
Team: Retention - Health
Working Pattern: Monday - Friday 09:00 - 17:30, 1 late a week till 7pm, Hybrid - 2 days per week in our Stockport office
Bonus: up to an extra £18,000 per annum OTE
Basic salary increase to £27,000 after 6 months
Holiday allowance: 25 days holiday plus bank holidays, with the option to buy or sell up to 5 days each holiday year
What will you do as a Renewals Sales Executive?
This is a busy and inspiring role; you will bring your resilience, enthusiasm and energy to dazzle our clients. You will be responsible for delivering exceptional customer service and achieving agreed targets.
You will need to be an excellent communicator, able to build rapport with customers over the phone. You will take inbound calls from our existing customers, answering queries about their product.
- Assist with any questions the customer is facing with the aim of retaining their business
- Remind our customers of the benefits available to them, by promoting the Vitality Programme rewards we offer
- Assist customers with credit control queries such as missed premiums, payment arrangements, direct debit enquiries etc.
What do you need to thrive in Retentions?
Vitality provides all staff with an extensive training programme.
Customer Renewals Specialist in Stockport employer: Vitality Corporate Services
Contact Detail:
Vitality Corporate Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Renewals Specialist in Stockport
✨Tip Number 1
Get to know the company inside out! Research Vitality's values, products, and the Vitality Programme rewards. This will help you connect with the interviewers and show them you're genuinely interested in being a part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be handling customer queries over the phone, role-play with a friend or family member. This will help you build confidence and improve your ability to build rapport with customers.
✨Tip Number 3
Prepare for common interview questions related to customer service and retention. Think about your past experiences and how they relate to the role. We want to hear how you've dazzled clients before!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen on joining our awesome team at Vitality.
We think you need these skills to ace Customer Renewals Specialist in Stockport
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for customer service shine through. We want to see that you’re excited about the role and ready to bring your energy to our team!
Tailor Your Experience: Make sure to highlight any relevant experience you have in customer service or sales. We love seeing how your skills can help us dazzle our clients and achieve those targets!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your communication is easy to follow and showcases your ability to build rapport.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get the ball rolling on your journey with StudySmarter.
How to prepare for a job interview at Vitality Corporate Services
✨Know Your Product Inside Out
Before the interview, make sure you understand the Vitality Programme and its benefits. Familiarise yourself with the key features and how they can help customers. This knowledge will not only impress your interviewers but also prepare you for any questions about the product.
✨Showcase Your Communication Skills
As a Customer Renewals Specialist, excellent communication is crucial. Practice articulating your thoughts clearly and confidently. You might even want to role-play common customer scenarios with a friend to demonstrate your ability to build rapport and handle queries effectively.
✨Demonstrate Resilience and Enthusiasm
This role requires a positive attitude and the ability to bounce back from challenges. Think of examples from your past experiences where you've shown resilience, especially in customer service situations. Share these stories during your interview to highlight your suitability for the role.
✨Prepare Questions for Your Interviewers
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, company culture, and what success looks like in this role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
