At a Glance
- Tasks: Resolve complex customer complaints and ensure exceptional service outcomes.
- Company: Join a dynamic team at Vitality, known for its commitment to service excellence.
- Benefits: Flexible working options, competitive salary, and a supportive work environment.
- Other info: Hybrid working model with opportunities for continuous improvement and career growth.
- Why this job: Make a real difference by helping customers and improving their experiences.
- Qualifications: Strong complaint resolution skills and excellent communication abilities.
The predicted salary is between 30000 - 40000 £ per year.
About The Role
Team - Complaints
Working Pattern - Hybrid 2 days per week in the Vitality Bournemouth Office. Full time, 35 hours per week. We are happy to discuss flexible working!
Top 3 skills needed for this role:
- Proven complaint resolution expertise
- Strong stakeholder management capability
- Demonstrated customer service excellence
What this role is all about:
This role is responsible for delivering exceptional customer outcomes by taking ownership of complex and escalated complaints from initial investigation through to resolution. Working across multiple areas of the business, the successful candidate will manage stakeholder relationships, conduct detailed investigations, and ensure fair, timely resolutions that put members at the heart of every decision.
This is an excellent opportunity for a customer-focused professional with outstanding communication skills, strong attention to detail, and a passion for problem-solving to join a team committed to service excellence, continuous improvement, and doing the right thing for customers.
Key Actions:
Taking and maintaining ownership of complaints at the highest complexity that are escalated or referred to you, resolving them at the earliest opportunity, ensuring all actions relating to the resolution are carried out effectively.
Service Executive employer: Vitality Corporate Services
At Vitality, we pride ourselves on being an exceptional employer, offering a dynamic work culture that prioritises employee well-being and development. Our Bournemouth office provides a collaborative environment where Service Executives can thrive, with flexible working options and a strong commitment to continuous improvement and service excellence. Join us to be part of a team that values your contributions and supports your professional growth while making a meaningful impact on our customers' lives.
Contact Details:
Vitality Corporate Services Recruitment Team
