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- Tasks: Engage with customers over the phone to provide tailored health insurance advice.
- Company: Join Vitality, a top-rated UK insurance brand focused on making lives healthier and happier.
- Benefits: Enjoy remote work flexibility, a competitive salary, and amazing perks like gym discounts and free cinema tickets.
- Why this job: Be part of a purpose-driven company that values your growth and well-being while making a social impact.
- Qualifications: Must have 12 months of sales experience in financial services or insurance, with strong communication skills.
- Other info: Hybrid role requires occasional office visits; travel costs covered.
The predicted salary is between 21600 - 28800 £ per year.
About The Role
Team –Direct to Consumer – Health InsuranceSales, Continuation Team
Salary – £27,000 + Approx £12,000 OTB
Working Pattern Remote and Hybrid positions:Fulltime, 35 hours per week.Shifts between 8am to 8pm Monday to Friday.2Saturdays per month 10am-2pm
Hybrid a requirement to attend the Stockport office a minimum of 8 days per calendar month.
Remote Working -This role is primarily working from your home address. You will be required to attend the Stockport office once a month on a pre booked department day, or for any essential training or performance needs. – Therefore good travel links are essential. All travel and accommodation costs are paid for Vitality.
To qualify for a remote position, you must live over 1 hours travel time from SK26NG
Top 3 skills needed for this role:
- Sales Expertise and Target Orientation-Minimum of 12 months experience in financial services/regulated sales/insurance sales environment
- Effective Communication-The ability to deliver high-quality advice over the phone and to tailor your communication to the customers needs
- Self-Motivation-Being self-driven and motivated to maintain up-to-date knowledge and effectively manage your workload
What this role is all about:
Were Vitality and we do insurance differently. At Vitality, our core purpose – to make people healthier and to enhance and protect their lives – is at the heart of everything we do as anorganisation. Great people are at the core ofVitalitys values. We are looking for people who share in our values to provide high quality advice over the telephone directly to consumers who are considering continuing their PMI cover with Vitality. You will take inbound calls from customers, establish needs, and review the terms and conditions of their current, (PHC/ BHC/ CHC) and current medical status of the customer to identify the best outcomes for both the customer and Vitality to retain them. You will be self-driven, target motivated with a proven sales background. In return we will support you with product training and the opportunity to progress your career.
Key Actions:
- You will take inbound callswhere you will fact findon potential customers needs when enquiring about continuing their Private Medical Insurance.
- You will be required to obtain detailed medical history of your customers in order to determine the correctcover and underwriting terms.
- Ability to deliver difficult and challenging messages sensitively around the continuation of cover, eligibility for ongoing conditions and the higher premiums associated to that risk.
- You will understand and ensure compliance levels are met on every interaction.
- You will organise and manage your daily workload, so you continue to keep in touch with your customers,whilst they consider quotes and make changes. Ensuringthey convert to sales.
Essential Skills needed to fulfil this role:
- You will have proven sales background where you enjoy exceeding targets(minimum of12 months) and can evidence working to stretching sales targets (API written) as well as KPIs such as conversion rates (Calls, leads, quotes, sales, average premium) and quality measures (NTU rate, QA Score and Complaints)
- Previous experience selling Private Medical Insurance/Other insurance products with an understanding of the application of Underwriting.
- Work effectively with not only direct clients but with our intermediaries and Group Secretaries to provide an exceptional service for our Group Leaver Customers.
- Have a professional approach with the ability to tailor your calls to the customer whilst meeting the compliance standard.
- Be well organised to effectively manage the complex post-sales pipeline and administration tasks.
- Self-motivated to make sure you are up to date with any product changes.
- Team player who shares knowledge and who positively participates in Team meetings and group settings.
- You will be computer literate as you will manoeuvre from different systems to provide quotes and record accurate information.
What will you get in return?
- A pension of up to 12% We will match your contributions up to 6% of your salary
- Free healthy breakfast and lunch when attending the office
- Life assurance 4 x salary
- Personal Health Fund to pay towards expenses such as optical, dental, health assessments, chronic prescriptions and activity tracking device
PLUS Our award-winning Vitality Health Insurance with all the benefits and activity based rewards
- Free healthy breakfast and lunch when attending the office
- Discounted gym membership
- Freecinema tickets at Vue and Odeon Cinemas every month if you stay active
- 50% off trainers(one pair per plan year)
- & Much more..!
These are just some of the many perks that we offer! To view the extensive range of benefits we offer, please visit our careers page.Fantastic Benefits. Exciting rewards. Great career opportunities!
If you are successfulin your application and join us at Vitality, this is our promise to you, we will:
- Help you to be the healthiest youve ever been.
- Create an environment that embraces you as you are and enables you to be your best self.
- Give you flexibility on how, where and when you work.
- Help you advance your career by playing you to your strengths.
- Give you a voice to help our business grow and make Vitality a great place to be.
- Give you the space to try, fail and learn.
- Provide a healthy balance of challenge and support.
- Recognise and reward you with a competitive salary and amazing benefits.
- Be there for you when you need us.
- Provide opportunities for you to be a force for good in society.
We commit to all these things because we want you to feel that you belong, and are supported to be happy and healthy.
About The Company
We\’re really excited to announce that we have recently been awarded\”Top 10 Best Places To Work\”in The Sunday Times Awards 2024!
Vitality is a multi-award-winning UK insurance brand, here to make the world a healthier, happier place.
Weve been a purpose and values-driven business from day 1- long before it became fashionable. Our core purpose is to make people healthier and enhance protect their lives. Vitality pioneered shared-value insurance. We incentivise people to live healthier longer lives they benefit, our business benefits, and society benefits. Were successful because we attract, develop, and retain the best people and because we care.
Plus, you get to join our 1.7+ million members with access to our unique health insurance and healthy living programme. Just to make sure you know our products inside and out.
Ready to find out if were the right fit for you? We cant wait.
Diversity & Inclusion
At Vitality, were committed to diversity and inclusion because its good for our employees, for our business, and for society. We welcome applications from individuals of all backgrounds, experiences, and perspectives.
Vitalitys approach to sustainability
Vitality is a business that drives positive change. We reward people for making and sustaining healthier choices. But healthy people also need a healthy environment. To learn more please visit our Careers page.#LI-Hybrid
If we are fortunate in receiving a high volume of quality applications we may need to close this vacancy early. If you are interested, please submit your application as soon as possible.
Remote Group Health Insurance Specialist employer: Vitality Corporate Services
Contact Detail:
Vitality Corporate Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Remote Group Health Insurance Specialist
✨Tip Number 1
Familiarise yourself with Vitality's core values and mission. Understanding their approach to health insurance and how they aim to make people healthier will help you align your responses during interviews and demonstrate that you're a good cultural fit.
✨Tip Number 2
Brush up on your sales techniques, especially in the context of insurance. Be prepared to discuss specific examples of how you've met or exceeded sales targets in previous roles, as this will be crucial for showcasing your suitability for the position.
✨Tip Number 3
Practice your communication skills, particularly over the phone. Since the role involves delivering sensitive information to customers, being able to convey complex ideas clearly and empathetically will set you apart from other candidates.
✨Tip Number 4
Make sure you have a solid understanding of Private Medical Insurance and underwriting processes. This knowledge will not only help you in the role but also show your commitment to the industry during the interview process.
We think you need these skills to ace Remote Group Health Insurance Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your sales expertise and experience in the financial services or insurance sector. Use specific examples to demonstrate how you've met targets and provided high-quality customer service.
Craft a Compelling Cover Letter: In your cover letter, express your passion for health insurance and how your values align with Vitality's mission. Mention your self-motivation and ability to communicate effectively, as these are key skills for the role.
Showcase Relevant Experience: When detailing your work history, focus on roles where you have successfully sold insurance products or worked in regulated sales environments. Highlight any achievements related to conversion rates and customer satisfaction.
Prepare for Potential Questions: Think about how you would handle challenging conversations with customers regarding their insurance needs. Be ready to discuss your approach to compliance and how you manage your workload effectively.
How to prepare for a job interview at Vitality Corporate Services
✨Know Your Product Inside Out
Before the interview, make sure you understand Vitality's health insurance products thoroughly. Familiarise yourself with the terms, conditions, and benefits so you can confidently discuss them during the interview.
✨Demonstrate Your Sales Expertise
Prepare to share specific examples from your previous sales experience that highlight your ability to meet and exceed targets. Be ready to discuss your strategies for converting leads into sales and how you handle objections.
✨Showcase Effective Communication Skills
Since this role involves delivering advice over the phone, practice articulating your thoughts clearly and concisely. Consider role-playing common scenarios to demonstrate your ability to tailor communication to different customer needs.
✨Exhibit Self-Motivation and Organisation
Be prepared to discuss how you manage your workload and stay motivated while working remotely. Share techniques you use to keep track of tasks and ensure compliance, as well as how you stay updated on product changes.
