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For Companies At a Glance
- Tasks: Provide exceptional service and advice to customers over the phone.
- Company: Join a leading insurance company focused on customer care.
- Benefits: Hybrid work model, ongoing support, and career development opportunities.
- Other info: Fast-paced environment with a focus on personal growth and performance.
- Why this job: Make a real difference in customers' lives while growing your career.
- Qualifications: Previous experience in insurance sales is required.
The predicted salary is between 30000 - 40000 £ per year.
About The Role
Team - Protection, (D2C Life Department) Hybrid role - 2 days a week in the Stockport office, 3 days based working from home. Training is up to 3 months in Stockport.
What this role is all about
It's important to relate to your customer, understand their needs. If you care about your customer and can provide an exceptional service in catering to their product requirements this may be the role for you. This role is about the quality of the customer journey providing advice on Vitality Life products, building a rapport so through their choices they make the right one through us, as Vitality Life. This is over the telephone and can be direct with personal customers and our business customers too. We offer ongoing support, coaching and we focus on your development in your Vitality career. Previous experience of working in Insurance sales is required.
What you will do as a Protection Advisor
- Providing exceptional service and advice over the telephone to our customers
- Time management is key as we are fast paced, and we have lots of customer needs to meet
- Proactivity in maintaining your knowledge being a driver in your own performance, knowing we will support in every step
- Ensuring that FCA and internal regulatory standards for advice provision are met
- Quality of advice provided is a must
Protection Advisor employer: Vitality Corporate Services
Contact Detail:
Vitality Corporate Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Protection Advisor
✨Tip Number 1
Get to know the company and its products inside out. When you’re on that call, showing genuine interest in Vitality Life and their offerings will help you connect with customers and demonstrate your expertise.
✨Tip Number 2
Practice your communication skills! Role-play with a friend or family member to get comfortable with providing advice over the phone. The more you practice, the more confident you'll feel when it’s time to chat with real customers.
✨Tip Number 3
Time management is crucial in this fast-paced environment. Use tools like calendars or task lists to keep track of your calls and follow-ups. Staying organised will help you meet customer needs efficiently.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re here to support you every step of the way in your journey to becoming a Protection Advisor.
We think you need these skills to ace Protection Advisor
Some tips for your application 🫡
Show Your Customer-Centric Side: Make sure to highlight your experience in providing exceptional service. We want to see how you relate to customers and understand their needs, so share specific examples that showcase your ability to build rapport and cater to their requirements.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the skills and experiences that align with the Protection Advisor role. We love seeing candidates who take the initiative to connect their background with what we do at Vitality Life.
Demonstrate Your Proactivity: We’re looking for self-motivated individuals who take charge of their own performance. In your application, mention any instances where you’ve proactively maintained your knowledge or improved your skills, especially in insurance sales or customer service.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Vitality Corporate Services
✨Know Your Products Inside Out
Make sure you have a solid understanding of Vitality Life products. Research their features, benefits, and how they cater to different customer needs. This will not only help you answer questions confidently but also show your genuine interest in providing exceptional service.
✨Practice Active Listening
During the interview, demonstrate your ability to listen actively. This means paying attention to the interviewer’s questions and responding thoughtfully. It’s crucial for a Protection Advisor to understand customer needs, so showcasing this skill can set you apart.
✨Showcase Your Customer Service Skills
Prepare examples from your previous experience where you provided outstanding customer service. Highlight situations where you built rapport with customers and how you addressed their concerns. This will illustrate your capability to excel in a role focused on the customer journey.
✨Time Management is Key
Since the role is fast-paced, be ready to discuss how you manage your time effectively. Share strategies you’ve used in the past to prioritise tasks and meet deadlines. This will reassure the interviewer that you can handle the demands of the position.