About The Role
Team – Life Income Protection
Working Pattern - Home working, full time. Monday- Friday 37.5 hours, with ad hoc visits to a Vitality office in Stockport, Bournemouth or London. Full time.
We are happy to discuss flexible working!
Top 3 skills needed for this role: Extensive experience assessing and managing Income Protection claims.
Strong technical judgement, attention to detail and confidence solving complex problems.
Excellent stakeholder communication, with the ability to share knowledge and support others.
What this role is all about:
At Vitality, our claims teams play a crucial role in delivering on the promises we make to our members when they need us most. As an Income Protection Claims Specialist, you'll use your expertise, judgement and customer focus to assess claims fairly, accurately and compassionately. You'll work alongside a highly skilled and supportive team, helping to deliver the right outcomes for our members while maintaining the highest standards of technical excellence, compliance and service.
Key Actions Assess Income Protection claims from initial notification through to decision, gathering and reviewing medical, financial and other relevant information to support fair and robust outcomes.
Manage claims in line with industry-leading practice, regulatory requirements and agreed Service Level Agreements.
Draft and issue clear, professional claims decision letters and other claims-related correspondence, including communications for senior stakeholders.
Build strong relationships with strategic underwriters, management, reinsurers and other stakeholders to support timely and accurate claim outcomes.
Share your expertise with colleagues, championing best practice and supporting technical development through coaching and knowledge sharing.
Deliver exceptional service by following internal client service practices and building trusted, rewarding relationships.
What do you need to thrive? Broad experience assessing and managing Income Protection claims, with strong knowledge of complex claim scenarios.
Experience working directly and effectively with the Financial Ombudsman Service on claims-related matters.
Strong experience working wit...
Income Protection Assessor in Glasgow employer: Vitality Corporate Services
Vitality is an exceptional employer that fosters a dynamic and inclusive work culture, offering flexible working arrangements to support a healthy work-life balance. As part of the Actuarial team in London, employees benefit from continuous professional development opportunities and the chance to collaborate with diverse stakeholders on innovative projects that drive the company's actuarial modelling capabilities forward. With a commitment to employee well-being and growth, Vitality stands out as a rewarding place to build a meaningful career.
Contact Details:
Vitality Corporate Services Recruitment Team
