About The Role Team Member Servicing/Vitality Programme Shift Pattern- betweenMonday - Friday 08:00-19:00 Saturday 09:00-13:00 (40 hours) Hybrid - 2 days in the Stockport office, 3 days at home Top 3 skills needed for this role: Adaptability : Thrive in fast-paced, changing environments. Tech Savvy : Good understanding of recent technology. Communication : Excellent verbal and written skills. What this role is all about: As a Customer Service Advisor in our Member Servicing team, youll be there to help customers with all their queries and questions. Our team gives you the opportunity to learn about all our products Vitality has to offer our customers, from being an expert in the Rewards we offer to an expert in Life insurance cover. Key Actions Respond to customer inquiries and complaints via Vitalitys social media channels, telephony, and email in a timely and professional manner Provide accurate information about products and services, addressing customer needs and concerns effectively. Maintain a positive and empathetic attitude towards customers at all times Document and track customer interactions, ensuring all issues are resolved promptly Collaborate with other departments to resolve complex customer iss...
Customer Service Specialist employer: Vitality Corporate Services
At Vitality, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration. Our London office provides a vibrant environment where employees can thrive, with flexible working options and a strong focus on personal and professional growth. As a Digital Analyst, you'll have the opportunity to make a meaningful impact on our digital strategies while enjoying a supportive team atmosphere and access to valuable resources for your career development.
Contact Details:
Vitality Corporate Services Recruitment Team
