At a Glance
- Tasks: Deliver exceptional customer service and retain clients through effective communication.
- Company: Join a dynamic health company focused on customer satisfaction.
- Benefits: Earn up to £28,676 plus bonuses, with 25 days holiday and flexible options.
- Other info: Enjoy a hybrid work model and opportunities for career growth.
- Why this job: Make a real difference by helping customers while developing your skills.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 18000 - 18000 £ per year.
About The Role
Team: Retention - Health
Working Pattern: Monday - Friday 09:00-17:30, 1 late a week till 7pm, Hybrid - 2 days per week in our Stockport office after training.
Bonus: Up to an extra £18,000 per annum OTE. Basic salary increases to £28,676 after passing probation.
Holiday allowance: 25 days holiday plus bank holidays, with the option to buy or sell up to 5 days each holiday year.
What will you do as a Renewals Sales Executive?
- This is a busy and inspiring role; you'll bring your resilience, enthusiasm and energy to dazzle our clients.
- You will be responsible for delivering exceptional customer service and achieving agreed targets.
- You will need to be an excellent communicator, able to build rapport with customers over the phone.
- You will take inbound calls from our existing customers, answering queries about their product.
- Assist with any questions the customer is facing with the aim of retaining their business.
- Reminding our customers of the benefits available to them, by promoting the Vitality Programme rewards we offer.
- Assist customers with credit control queries such as missed premiums, payment arrangements, direct debit enquiries etc.
What do you need to thrive in Retentions?
Customer Renewals Specialist Health employer: Vitality Corporate Services
At Vitality, we pride ourselves on being an exceptional employer, offering a vibrant work culture that fosters personal and professional growth. Our Stockport office provides a supportive environment where you can thrive as a Customer Renewals Specialist, with competitive benefits including a generous holiday allowance, performance bonuses, and the flexibility of hybrid working. Join us to be part of a team that values resilience and enthusiasm while delivering outstanding customer experiences.
Contact Details:
Vitality Corporate Services Recruitment Team
