About The Role
Team -UK Claims & Operations Product
Working Pattern - Hybrid 2days per week in the Vitality Bournemouth or Stockport Office.Full time, 35 hours per week.
We are happy to discuss flexible working!
Top 3 skills needed for this role:
- Proven Product Strategy Leadership
- Demonstrated Agile Delivery Expertise
- Strong Customer Experience Advocacy
What this role is all about:
We're looking for a Product Manager who will be responsible for defining, shaping and delivering servicing experiences that support customers throughout their journey. This role's responsibilities include managing product priorities, developing roadmaps and collaborating with product, technology, design and business stakeholders to deliver customer-focused solutions. The role plays an important part in translating strategic objectives into measurable outcomes that improve customer experiences, increase operational efficiency and support business performance.
Key Actions
- Develop and communicate the medium to long-term product strategy for telephony and contact centre experiences, aligning customer value with business objectives
- Lead ideation and product shaping activities across agile delivery cycles, ensuring initiatives are ready for development and delivery
- Own the servic...
Product Manager - Claims & Operations in Bournemouth employer: Vitality Corporate Services
Vitality is an exceptional employer that fosters a dynamic and inclusive work culture, offering flexible working arrangements to support a healthy work-life balance. As part of the Actuarial team in London, employees benefit from continuous professional development opportunities and the chance to collaborate with diverse stakeholders on innovative projects that drive the company's actuarial modelling capabilities forward. With a commitment to employee well-being and growth, Vitality stands out as a rewarding place to build a meaningful career.
Contact Details:
Vitality Corporate Services Recruitment Team
