About The Role
Team – Medical Affairs
Working Pattern - Hybrid – 2 days per week in the Vitality Bournemouth or London Office. Full time hours.
We are happy to discuss flexible working!
Top 3 skills needed for this role: Partner Performance & Service Delivery Management
Data-Driven Performance Analysis & Continuous Improvement
Stakeholder Relationship & Cross-Functional Collaboration
What this role is all about:
Partnerships play a vital role in delivering the exceptional healthcare experiences our members value. As a Partnerships Executive within Everyday Care, you'll help shape and support a growing network of healthcare partners, ensuring services are delivered to the highest standards while continuously enhancing member journeys. Working across internal teams and external providers, you'll use data-driven insights, strong relationship management and a passion for service excellence to drive performance, improve outcomes and support the future development of our Everyday Care offering.
Key Actions Support the day-to-day management of Everyday Care partner services
Monitor partner performance against KPIs, SLAs and contractual commitments
Analyse trends, risks and opportunities across service delivery and member experience
Coordinate the resolution of service issues, complaints and operational challenges
Support continuous improvement initiatives across digital and physical member journeys
Prepare performance reporting and materials for partner review meetings
Maintain governance processes, records and action tracking
Build strong relationships with internal stakeholders and external partners
Support the introduction of new services, offers and journey enhancements
Contribute to service review, billing and reconciliation activities where required
What do you need to thrive? Experience working within partnerships, healthcare, service delivery or operational environments
Strong stakeholder management and relationship-building skills
Ability to analyse performance data and translate insights into actions
Experience monitoring KPIs, SLAs or service performance metrics
Excellent organisational skills with the ability to manag...
Partnerships Executive (Everyday Care) in Bournemouth employer: Vitality Corporate Services
Vitality is an exceptional employer that fosters a dynamic and inclusive work culture, offering flexible working arrangements to support a healthy work-life balance. As part of the Actuarial team in London, employees benefit from continuous professional development opportunities and the chance to collaborate with diverse stakeholders on innovative projects that drive the company's actuarial modelling capabilities forward. With a commitment to employee well-being and growth, Vitality stands out as a rewarding place to build a meaningful career.
Contact Details:
Vitality Corporate Services Recruitment Team
