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For Companies At a Glance
- Tasks: Conduct tele-screening appointments and gather medical information with empathy.
- Company: Join Vitality, a multi-award-winning insurance brand focused on health and happiness.
- Benefits: Enjoy bonuses, a generous pension, health insurance, and life assurance.
- Other info: Be part of a diverse team in a supportive environment with great career growth.
- Why this job: Make a real difference in people's lives while working remotely and flexibly.
- Qualifications: Medical knowledge, attention to detail, and exceptional customer service skills required.
The predicted salary is between 40000 - 50000 £ per year.
About The Role
Team Adviser Services Life
Working Pattern: Remote UK, Full time 37.5 hours a week across 5 days with an alternating Saturday rota (shifts between 8-4, 12-8). A degree of flexibility is required. Although this role is remote, you will be asked to attend the office from time to time. You will work as part of a team of professional Nurses and Office staff.
Top 3 skills needed for this role:
- Medical knowledge
- Attention to detail
- Exceptional customer service
What this role is all about:
As a Vitality TeleExaminer, you play a crucial role in creating a positive and reassuring experience for our customers. Your primary responsibility is to gather accurate medical information through various Telephone Questionnaires, ensuring every interaction is handled with professionalism and care. This role goes beyond simply collecting data; it's about building trust and demonstrating empathy. Every conversation is an opportunity to make customers feel heard, respected, and supported during what can sometimes be a sensitive process. Your ability to listen actively, communicate clearly, and show genuine understanding is just as important as your clinical knowledge.
To succeed, you'll need to be adaptable and confident in conducting tele-appointments across different scenarios. Having a broad knowledge base and the flexibility to manage diverse situations ensures that customers receive a seamless, compassionate experience every time.
Key Actions:
- You will be required to conduct client Tele-screening appointments telephonically.
- Liaising with customers, our underwriters and operation team to promote health and wellbeing in a professional but informal manner.
- Manage Client expectations in line with company policies and procedures.
- Planning, organising and prioritising your workload/equipment to meet your day-to-day activities.
- Work in collaboration with the concierge to manage your appointments and diary.
- Take accountability of every case; you will conduct physical examinations and collect samples for insurance applicants and healthcare customers.
- Promoting good health.
What do you need to thrive?
- You should have a broad range of medical knowledge.
- Attention to detail - critical to remember the smallest details.
- Strong interpersonal skills.
- An excellent communicator both written and verbal and with great people/customer service skills.
- You must be computer literate and able to work independently with drive, enthusiasm and resilience.
- Strong team working skills coupled with the ability to collaborate well.
So, what's in it for you?
- Bonus Schemes - A bonus that regularly rewards you for your performance.
- A pension of up to 12% - We will match your contributions up to 6% of your salary.
- Our award-winning Vitality health insurance - With its own set of rewards and benefits.
- Life Assurance - Four times annual salary.
These are just some of the many perks that we offer! To view the extensive range of benefits we offer, please visit our careers page.
Fantastic Benefits. Exciting rewards. Great career opportunities!
If you are successful in your application and join us at Vitality, this is our promise to you:
- Help you to be the healthiest you've ever been.
- Create an environment that embraces you as you are and enables you to be your best self.
- Give you flexibility on how, where and when you work.
- Help you advance your career by playing you to your strengths.
- Give you a voice to help our business grow and make Vitality a great place to be.
- Give you the space to try, fail and learn.
- Provide a healthy balance of challenge and support.
- Recognise and reward you with a competitive salary and amazing benefits.
- Be there for you when you need us.
- Provide opportunities for you to be a force for good in society.
We commit to all these things because we want you to feel that you belong, and are supported to be happy and healthy.
About The Company
We're incredibly proud to be recognised for the culture we've created, recently being named one of Glassdoor's Best Places to Work 2026, and in 2024 we were delighted to be awarded Top 10 Places to Work in the Sunday Times Awards. Vitality is a multi-award-winning UK insurance brand, here to make the world a healthier, happier place. We've been a purpose and values-driven business from day 1 - long before it became fashionable. Our core purpose is to make people healthier and enhance and protect their lives. Vitality pioneered shared-value insurance. We incentivise people to live healthier longer lives - they benefit, our business benefits, and society benefits. We're successful because we attract, develop, and retain the best people and because we care.
Plus, you get to join our 1.7+ million members with access to our unique health insurance and healthy living programme. Just to make sure you know our products inside and out.
Ready to find out if we're the right fit for you? We can't wait.
Diversity & Inclusion
At Vitality, we're committed to diversity and inclusion because it's good for our employees, for our business, and for society. We welcome applications from individuals of all backgrounds, experiences, and perspectives.
Vitality's approach to sustainability
Vitality is a business that drives positive change. We reward people for making and sustaining healthier choices. But healthy people also need a healthy environment. To learn more please visit our Careers page.
If we are fortunate in receiving a high volume of quality applications we may need to close this vacancy early. If you are interested, please submit your application as soon as possible.
Telemedical Consultant employer: Vitality Corporate Services Limited
Contact Detail:
Vitality Corporate Services Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Telemedical Consultant
✨Tip Number 1
Network like a pro! Reach out to your connections in the healthcare field, especially those who might know about telemedical roles. A friendly chat can lead to insider info or even a referral!
✨Tip Number 2
Practice makes perfect! Before your interview, run through common questions and scenarios you might face as a Telemedical Consultant. This will help you feel more confident and ready to showcase your medical knowledge and customer service skills.
✨Tip Number 3
Show off your personality! When you're on a call or in an interview, let your genuine self shine through. Remember, they want someone who can connect with customers, so don’t be afraid to show empathy and understanding.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest roles and benefits we offer, making it easier for you to find your perfect fit at Vitality.
We think you need these skills to ace Telemedical Consultant
Some tips for your application 🫡
Show Off Your Medical Knowledge: Make sure to highlight your medical knowledge in your application. We want to see how your background can help us provide exceptional service to our customers.
Attention to Detail is Key: When filling out your application, pay close attention to the details. A well-structured application with no typos shows us that you care about accuracy and professionalism.
Communicate Clearly: Your written communication skills are super important for this role. Use clear and concise language in your application to demonstrate your ability to communicate effectively.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and get you on the path to joining our amazing team!
How to prepare for a job interview at Vitality Corporate Services Limited
✨Know Your Medical Stuff
Brush up on your medical knowledge before the interview. Be prepared to discuss relevant topics and demonstrate your understanding of medical terminology, as this role requires a solid foundation in healthcare.
✨Show Off Your Customer Service Skills
Since exceptional customer service is key for this position, think of examples from your past experiences where you’ve gone above and beyond for a customer. Be ready to share these stories during the interview to showcase your interpersonal skills.
✨Practice Active Listening
During the interview, practice active listening. This means really paying attention to the questions being asked and responding thoughtfully. It’s a great way to show that you can empathise and communicate effectively, which is crucial for a Telemedical Consultant.
✨Be Flexible and Adaptable
The role requires adaptability in various scenarios, so be prepared to discuss how you've handled unexpected situations in the past. Highlight your ability to manage diverse cases and maintain professionalism under pressure.