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For Companies At a Glance
- Tasks: Lead and coach a team to deliver exceptional customer service and improve experiences.
- Company: Join Vitality, a multi-award-winning insurance brand focused on health and happiness.
- Benefits: Enjoy bonuses, a generous pension, health insurance, and life assurance.
- Why this job: Make a real impact by leading a dynamic team in a supportive environment.
- Qualifications: Experience in service environments and strong leadership skills required.
- Other info: Recognised as one of the best places to work with great career growth opportunities.
The predicted salary is between 40000 - 50000 £ per year.
About The Role
Team Member Care
Working Pattern - Hybrid 2 days per week in the Vitality Stockport Office. Full time, 35 hours per week.
Top 3 skills needed for this role:
- Organisational skills
- Communication skills
- Leadership skills
What this role is all about:
Responsible for the delivery and improvement of the Vitality customer/adviser experience through management and coaching of a team to provide excellent service which exceeds customer expectations.
Key Actions:
- Work with other managers and stakeholders to ensure the team receive coaching, development and technical support as needed.
- Will directly manage a team of 10-18 Healthcare Associates/Specialist Healthcare Associates with varying levels of experience.
- Responsible for the standard of service provided by own team.
- Responsible for reward, training and development of own team.
- Responsible for establishing and maintaining a performance management framework for the team.
- Must motivate the team to maintain high morale, low absenteeism and turnover.
- Managing and developing relationships with internal and external customers to ensure a co-ordinated approach for the end-to-end customer.
- Responsible for the delivery of the service strategy through management of direct reports.
- Coach and support team members through regular 1:1s and reviews to identify and address development needs and construct development plans which will build a high-quality team.
- Monitor team performance and output through use of volume and quality audit data in order to set or adjust targets and measure success against them, and raise the standard of the team.
- Provide accurate management information reports on a regular basis and within deadlines to assist management and other departments in meeting their objectives.
- Take full responsibility for regularly updating own knowledge and monitoring teams knowledge of FCA regulations, company products, processes and procedures in order to provide the best, accurate customer information at all times.
What do you need to thrive?
- Proven track record in a service environment and experience at a supervisory level.
- Excellent communication, coaching and feedback skills.
- Proven ability to deliver against targets.
- Advanced relationship management skills.
- Customer Service focused and able to manage relationships with stakeholders.
- Ability to constantly reprioritise based on business needs.
- Excellent planning and organisational skills.
- Previous PMI experience including mental health claims experience.
- Previous experience of coaching and providing feedback.
- Ability to work under pressure.
So, what's in it for you?
- Bonus Schemes - A bonus that regularly rewards you for your performance.
- A pension of up to 12% - We will match your contributions up to 6% of your salary.
- Our award-winning Vitality health insurance - With its own set of rewards and benefits.
- Life Assurance - Four times annual salary.
These are just some of the many perks that we offer! To view the extensive range of benefits we offer, please visit our careers page.
Fantastic Benefits. Exciting rewards. Great career opportunities!
If you are successful in your application and join us at Vitality, this is our promise to you, we will:
- Help you to be the healthiest you've ever been.
- Create an environment that embraces you as you are and enables you to be your best self.
- Give you flexibility on how, where and when you work.
- Help you advance your career by playing you to your strengths.
- Give you a voice to help our business grow and make Vitality a great place to be.
- Give you the space to try, fail and learn.
- Provide a healthy balance of challenge and support.
- Recognise and reward you with a competitive salary and amazing benefits.
- Be there for you when you need us.
- Provide opportunities for you to be a force for good in society.
We commit to all these things because we want you to feel that you belong, and are supported to be happy and healthy.
About The Company
We're incredibly proud to be recognised for the culture we've created, recently being named one of Glassdoor's Best Places to Work 2026, and in 2024 we were delighted to be awarded Top 10 Places to Work in the Sunday Times Awards.
Vitality is a multi-award-winning UK insurance brand, here to make the world a healthier, happier place. We've been a purpose and values-driven business from day 1 - long before it became fashionable. Our core purpose is to make people healthier and enhance and protect their lives. Vitality pioneered shared-value insurance. We incentivise people to live healthier longer lives - they benefit, our business benefits, and society benefits. We're successful because we attract, develop, and retain the best people - and because we care.
Plus, you get to join our 1.7+ million members with access to our unique health insurance and healthy living programme. Just to make sure you know our products inside and out.
Ready to find out if we're the right fit for you? We can't wait.
If we are fortunate in receiving a high volume of quality applications we may need to close this vacancy early. If you are interested, please submit your application as soon as possible.
Team Manager, Membercare in Stockport employer: Vitality Corporate Services Limited
Contact Detail:
Vitality Corporate Services Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Manager, Membercare in Stockport
✨Tip Number 1
Get to know the company culture! Before your interview, dive into Vitality's values and mission. This will help you connect your experience with what they stand for, showing that you're not just a fit for the role but for the team too.
✨Tip Number 2
Practice your leadership stories! Think of specific examples where you've motivated a team or improved performance. Be ready to share these during your interview to demonstrate your coaching and organisational skills.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences at Vitality and any tips they might have for your application process. It’s a great way to get insider info!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It shows your enthusiasm for the role and keeps you fresh in their minds.
We think you need these skills to ace Team Manager, Membercare in Stockport
Some tips for your application 🫡
Show Off Your Organisational Skills: Make sure to highlight your organisational skills in your application. We want to see how you manage tasks and keep everything running smoothly, especially since this role is all about delivering excellent service.
Communicate Clearly: Your communication skills are key! Use clear and concise language in your application to demonstrate how you can effectively convey information. Remember, we value great communication in our team!
Demonstrate Leadership Experience: Share examples of your leadership experience in your application. We’re looking for someone who can motivate a team and maintain high morale, so let us know how you've done this in the past.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Vitality Corporate Services Limited
✨Know Your Stuff
Before the interview, make sure you’re well-versed in Vitality’s products and services. Familiarise yourself with their customer service approach and how they aim to exceed expectations. This will show that you’re genuinely interested and prepared.
✨Showcase Your Leadership Skills
As a Team Manager, you'll need to demonstrate your leadership abilities. Prepare examples of how you've successfully managed teams in the past, focusing on coaching, motivation, and performance management. Be ready to discuss specific challenges and how you overcame them.
✨Communicate Clearly
Strong communication skills are essential for this role. Practice articulating your thoughts clearly and concisely. During the interview, listen actively and respond thoughtfully to questions, showing that you can engage effectively with both team members and stakeholders.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving and organisational skills. Think of situations where you had to prioritise tasks or manage conflicts within a team. Use the STAR method (Situation, Task, Action, Result) to structure your responses.