At a Glance
- Tasks: Help customers with queries and provide excellent service through various channels.
- Company: Join Vitality, a multi-award-winning insurance brand focused on health and happiness.
- Benefits: Enjoy bonuses, health insurance, pension contributions, and flexible working options.
- Other info: Dynamic work environment with opportunities for personal and professional growth.
- Why this job: Be part of a team that makes a real difference in people's lives.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
About The Role
Team Member Servicing/Vitality Programme
Shift Pattern - between Monday - Friday 08:00-19:00, Saturday 09:00-13:00 (40 hours)
Hybrid - 2 days in the Stockport office, 3 days at home
Top 3 skills needed for this role:
- Adaptability: Thrive in fast-paced, changing environments.
- Tech Savvy: Good understanding of recent technology.
- Communication: Excellent verbal and written skills.
What this role is all about:
As a Customer Service Advisor in our Member Servicing team, you'll be there to help customers with all their queries and questions. Our team gives you the opportunity to learn about all our products Vitality has to offer our customers, from being an expert in the Rewards we offer to an expert in Life insurance cover.
Key Actions:
- Respond to customer inquiries and complaints via Vitality's social media channels, telephony, and email in a timely and professional manner.
- Provide accurate information about products and services, addressing customer needs and concerns effectively.
- Maintain a positive and empathetic attitude towards customers at all times.
- Document and track customer interactions, ensuring all issues are resolved promptly.
- Collaborate with other departments to resolve complex customer issues.
- Stay updated on product knowledge and company policies to provide accurate information to customers.
- Identify and escalate priority issues to the appropriate team members.
- Participate in training sessions to improve service skills and product knowledge.
- Listen well, communicate clearly, and provide customers with a friendly, helpful service.
- Share knowledge and play your part in meeting team targets.
- Handle technical-based elements of the role, providing technical support and troubleshooting for our members as needed.
What do you need to thrive?
- Previous experience working within a Customer Service or Administration role.
- Enjoy fast-paced environments where processes change frequently so as a business we stay ahead.
- Strong attention to detail is essential.
- The ability to actively listen and question around our members' needs to effectively find solutions in a timely manner.
- A good understanding of recent technology to help provide technical support for our members.
- Excellent verbal and written communication skills.
- Time management - working effectively towards targets.
- Passionate about delivering the highest level of customer service to our members.
- Adaptable, independent, and positive towards change.
So, what's in it for you?
- Bonus Schemes - A bonus that regularly rewards you for your performance.
- A pension of up to 12% - We will match your contributions up to 6% of your salary.
- Our award-winning Vitality health insurance - With its own set of rewards and benefits.
- Life Assurance - Four times annual salary.
These are just some of the many perks that we offer! To view the extensive range of benefits we offer, please visit our careers page.
Fantastic Benefits. Exciting rewards. Great career opportunities!
If you are successful in your application and join us at Vitality, this is our promise to you, we will:
- Help you to be the healthiest you've ever been.
- Create an environment that embraces you as you are and enables you to be your best self.
- Give you flexibility on how, where and when you work.
- Help you advance your career by playing you to your strengths.
- Give you a voice to help our business grow and make Vitality a great place to be.
- Give you the space to try, fail and learn.
- Provide a healthy balance of challenge and support.
- Recognise and reward you with a competitive salary and amazing benefits.
- Be there for you when you need us.
- Provide opportunities for you to be a force for good in society.
We commit to all these things because we want you to feel that you belong, and are supported to be happy and healthy.
About The Company
We're really excited to announce that we have recently been awarded 'Top 10 Best Places To Work' in The Sunday Times Awards 2024!
Vitality is a multi-award-winning UK insurance brand, here to make the world a healthier, happier place. We've been a purpose and values-driven business from day 1 - long before it became fashionable. Our core purpose is to make people healthier and enhance protect their lives. Vitality pioneered shared-value insurance. We incentivise people to live healthier longer lives - they benefit, our business benefits, and society benefits. We're successful because we attract, develop, and retain the best people - and because we care.
Plus, you get to join our 1.7+ million members with access to our unique health insurance and healthy living programme. Just to make sure you know our products inside and out.
Ready to find out if we're the right fit for you? We can't wait.
Diversity & Inclusion
We're committed to diversity and inclusion because it's good for our employees, for our business, and for society. To learn more please visit our Careers page.
Vitality's approach to sustainability
Vitality is a business that drives positive change. We reward people for making and sustaining healthier choices. But healthy people also need a healthy environment. To learn more please visit our Careers page.
If we are fortunate in receiving a high volume of quality applications we may need to close this vacancy early. If you are interested, please submit your application as soon as possible.
Customer Experience Specialist in Stockport employer: Vitality Corporate Services Limited
Vitality is an exceptional employer that prioritises employee well-being and growth, offering a hybrid work model that balances office and home life. With competitive benefits including a generous pension scheme, award-winning health insurance, and a culture that fosters adaptability and continuous learning, employees are empowered to thrive in their roles. Recognised as one of the 'Top 10 Best Places To Work', Vitality not only values diversity and inclusion but also encourages its team members to contribute positively to society while enjoying a fulfilling career.
Contact Details:
Vitality Corporate Services Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience Specialist in Stockport
✨Tip Number 1
Get to know the company inside out! Before your interview, dive into Vitality's mission and values. This will not only help you answer questions better but also show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since this role is all about helping customers, make sure you can articulate your thoughts clearly. Try role-playing with a friend or family member to get comfortable with common customer service scenarios.
✨Tip Number 3
Show off your tech-savviness! Brush up on recent technologies and be ready to discuss how you've used them in past roles. This will demonstrate your adaptability and readiness to tackle any tech-related challenges that come your way.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a simple gesture that can leave a lasting impression and keep you top of mind for the hiring team.
We think you need these skills to ace Customer Experience Specialist in Stockport
Some tips for your application 🫡
Show Off Your Communication Skills:Since this role is all about helping customers, make sure your written application highlights your excellent communication skills. Use clear and concise language to demonstrate how you can effectively convey information and address customer needs.
Be Tech Savvy:We’re looking for someone who understands recent technology, so don’t shy away from mentioning any relevant tech experience in your application. Whether it’s software, tools, or platforms, let us know how you can provide technical support to our members.
Emphasise Adaptability:This role thrives in fast-paced environments, so share examples in your application that showcase your adaptability. Talk about times when you’ve successfully navigated change or tackled unexpected challenges.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of success. It’s the easiest way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Vitality Corporate Services Limited
✨Know Your Stuff
Before the interview, make sure you’re well-versed in Vitality’s products and services. Familiarise yourself with their rewards programme and life insurance offerings. This will not only show your enthusiasm but also help you answer questions confidently.
✨Show Off Your Communication Skills
Since excellent verbal and written communication is key for this role, practice articulating your thoughts clearly. You might want to prepare answers to common customer service scenarios, showcasing how you would handle inquiries or complaints effectively.
✨Embrace Adaptability
The role requires thriving in a fast-paced environment, so be ready to discuss times when you’ve successfully adapted to change. Share specific examples that highlight your ability to stay calm and effective under pressure.
✨Tech Savvy? Prove It!
As a Customer Experience Specialist, you’ll need to handle technical queries. Brush up on recent technologies relevant to the role and be prepared to demonstrate your tech skills during the interview. Maybe even share a time when you helped someone troubleshoot a tech issue!
