Senior Hospital Relationship Manager in Slough

About The Role Team – Provider Management Working Pattern -
Hybrid – 2 days per week in the Vitality Bournemouth, London or Stockport Office. Full time hours per week. We are happy to discuss flexible working! Top 3 skills needed for this role:
Strong Relationship Management Skills Experienced Commercial Negotiator Confident Stakeholder Manager
What this role is all about We're looking for a Senior Hospital Relationship Manager to join our Hospital Services team. This is a strategically important role responsible for managing some of Vitality's most significant provider partnerships, ensuring the delivery of high-quality, sustainable healthcare services for our members while driving strong commercial outcomes. Operating with a high degree of autonomy, this role will influence provider strategy, shape innovative partnership models and work closely with senior stakeholders across the business to maximise quality, value and member experience.
Key Actions
Own and develop a portfolio of strategically critical hospital provider relationships with accountability for commercial performance, service delivery and contractual outcomes Lead negotiations and commercial discussions with provider partners to secure sustainable agreements that balance member outcomes, quality standards and cost effectiveness Drive provider performance improvements through robust relationship management, data-led insight and effective challenge where required Influence provider utilisation strategies by analysing performance trends, identifying opportunities and recommending actions that support organisational objectives Collaborate with Clinical, Claims, Consultant, MI and Primary Care teams to deliver integrated solutions that improve healthcare experiences and business performance Support the design and implementation of innovative healthcare pathways, partnership models and operational improvements that deliver measurable member and commercial benefits Ensure contractual compliance, governance standards and service expectations are maintained across provider relationships and commercial frameworks Provide leadership, coaching and development support within the Hospital Services team, building capability and driving high performance Lead complex projects and change initiatives, coordinating stakeholders across multiple functions to deliver strategic objectives successfully Act as a trusted senior stakeholder partner, building credibility and influence at all levels internally and across the healthcare provider market
What do you need to thrive?
Significant experience managing hospital, healthcare provider, consultant or private medical insurance relationships involving substantial commercial spend Strong commercial acumen with the ability to balance quality, member outcomes and financial performance Experience negotiating complex agreements and influencing senior stakeholders both internally and externally Excellent analytical skills with the ability to interpret performance data and translate findings into strategic actions Proven track record of delivering successful change initiatives, projects or business improvement programmes Experience working within complex operational environments and managing competing priorities effectively Strong relationship management skills with the ability to build trust, challenge constructively and achieve mutually beneficial outcomes Experience collaborating across multiple business functions to deliver shared objectives Highly resilient, adaptable and comfortable operating in a fast-paced environment with significant autonomy Private Medical Insurance, healthcare provider management or insurance sector experience would be advantageous
So, what's in it for you?
Bonus Schemes – A bonus that regularly rewards you for your performance A pension of up to 12%– We will match your contributions up to 6% of your salary Our award-winning Vitality health insurance – With its own set of rewards and benefits Life Assurance – Four times annual salary These are just some of the many perks that we offer! To view the extensive range of benefits we offer, please visit our careers page.
Fantastic Benefits. Exciting rewards. Great career opportunities! If you are successful in your application and join us at Vitality, this is our promise to you, w
e will:
Help you to be the healthiest you've ever been Create an environment that embraces you as you are and enables you to be your best self Give you flexibility on how, where and when you work Help you advance your career by playing you to your strengths Give you a voice to help our business grow and make Vitality a great place to be Give you the space to try, fail and learn Provide a healthy balance of challenge and support Recognise and
reward
you with a competitive salary and amazing benefits Be there for you when you need us Provide opportunities for you to be a force for good in society We commit to all these things because we want you to feel that you belong, and are supported to be happy and healthy.
About The Company We're incredibly proud to be recognised for the culture we've created — recently being named one of
Glassdoor's Best Places to Work 2026 , and in 2024 we were delighted to be awarded
Top 10 Places to Work in the Sunday Times Awards.
Vitality is a multi-award-winning UK insurance brand, here to make the world a healthier, happier place.
We've been a purpose and values-driven business from day 1- long before it became fashionable. Our core purpose is to make people healthier and enhance protect their lives. Vitality pioneered shared-value insurance. We incentivise people to live healthier longer lives – they benefit, our business benefits, and society benefits. We're successful because we attract, develop, and retain the best people – and because we care.
Plus, you get to join our 1.7+ million members with access to our unique health insurance and healthy living programme. Just to make sure you know our products inside and out.
Ready to find out if we're the right fit for you? We can't wait.
Diversity & Inclusion At Vitality, we're committed to diversity and inclusion because it's good for our employees, for our business, and for society. We welcome applications from individuals of all backgrounds, experiences, and perspectives. Vitality's approach to sustainability Vitality is a business that drives positive change. We reward people for making and sustaining healthier choices. But healthy people also need a healthy environment. To learn more please visit our Careers page. #LI-Hybrid If we are fortunate in receiving a high volume of quality applications we may need to close this vacancy early. If you are interested, please submit your application as soon as possible. TPBN1_UKTJ