Receptionist

Facilities Working Pattern - 3 days per week in the Vitality Stockport Office. Full time, 21 hours per week. Monday- Wednesday. We are happy to discuss flexible working!

Top 3 skills needed for this role:

• Ability to remain calm and helpful under pressure.
• Strong attention to detail for security and compliance processes.
• Ability to provide a professional, courteous, and welcoming experience for visitors and colleagues.

What this role is all about:

The Receptionist will report to the Assistant Facilities Manager and provide a world class front of house service when dealing with visitors and colleagues.

Key Actions:

• Visitors welcomed and administered to ensure their introduction to the company is in keeping with a world class ethos and best practices.
• Present a professional and courteous welcome to all external visitors to the building in order to create a positive image of the company.
• Uphold company security procedures by utilising security card entry systems.
• Maintenance of the company car parking policy to ensure fair and consistent access to car park spaces, and to uphold security procedures.
• Assistance with Evacuation Procedures to ensure safety of employees.
• Communicate emergency procedures to all visitors and contractors on arrival to the building.
• Providing cover and assisting as required in other areas of the Facilities Team.
• Communicate with employees and managers at all levels up to and including Board members.
• Ad hoc Facilities tasks as required by the manager to support other areas of the department.
• Ensure that local and role specific Treating Customers Fairly requirements are met in line with key outputs.
• Administer the eye care voucher scheme for employees.
• Answer all incoming telephone calls and establish the most appropriate destination ensuring Service Level Agreements are met.

What do you need to thrive?

• Authority to prioritise own workload.
• Authority to book taxis on provision of budget codes.
• The job holder is not permitted to leave the reception area unattended without authorisation.
• Flexible in approach and ability to prioritise and manage tasks.
• Excellent communication skills.
• Experience of working in busy reception environment.

So, what's in it for you?

• Bonus Schemes: A bonus that regularly rewards you for your performance.
• A pension of up to 12%. We will match your contributions up to 6% of your salary.
• Our award-winning Vitality health insurance with its own set of rewards and benefits.
• Life Assurance: Four times annual salary.

These are just some of the many perks that we offer! To view the extensive range of benefits we offer, please visit our careers page.

Fantastic Benefits. Exciting rewards. Great career opportunities!

If you are successful in your application and join us at Vitality, this is our promise to you:

• Help you to be the healthiest you've ever been.
• Create an environment that embraces you as you are and enables you to be your best self.
• Give you flexibility on how, where and when you work.
• Help you advance your career by playing you to your strengths.
• Give you a voice to help our business grow and make Vitality a great place to be.
• Give you the space to try, fail and learn.
• Provide a healthy balance of challenge and support.
• Recognise and reward you with a competitive salary and amazing benefits.
• Be there for you when you need us.
• Provide opportunities for you to be a force for good in society.

We commit to all these things because we want you to feel that you belong, and are supported to be happy and healthy.

About The Company: We're incredibly proud to be recognised for the culture we've created, recently being named one of Glassdoor's Best Places to Work 2026, and in 2024 we were delighted to be awarded Top 10 Places to Work in the Sunday Times Awards.

Vitality is a multi-award-winning UK insurance brand, here to make the world a healthier, happier place. We've been a purpose and values-driven business from day 1 - long before it became fashionable. Our core purpose is to make people healthier and enhance protect their lives. Vitality pioneered shared-value insurance. We incentivise people to live healthier longer lives - they benefit, our business benefits, and society benefits. We're successful because we attract, develop, and retain the best people and because we care.

Plus, you get to join our 1.7+ million members with access to our unique health insurance and healthy living programme. Just to make sure you know our products inside and out.

Ready to find out if we're the right fit for you? We can't wait.

Diversity & Inclusion: At Vitality, we're committed to diversity and inclusion because it's good for our employees, for our business, and for society. We welcome applications from individuals of all backgrounds, experiences, and perspectives.

Vitality's approach to sustainability: Vitality is a business that drives positive change. We reward people for making and sustaining healthier choices. But healthy people also need a healthy environment. To learn more please visit our Careers page.

If we are fortunate in receiving a high volume of quality applications we may need to close this vacancy early. If you are interested, please submit your application as soon as possible.