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- Tasks: Coordinate provider operations and handle challenging situations with a positive attitude.
- Company: Join a dynamic team at Vitality, known for its supportive culture.
- Benefits: Enjoy flexible working options and a hybrid work model.
- Why this job: Make a difference by promoting the company and enhancing communication.
- Qualifications: Strong communication skills and ability to manage difficult situations.
- Other info: Full-time role with opportunities for personal and professional growth.
The predicted salary is between 28800 - 43200 £ per year.
About The Role
Team Provider Operations
Working Pattern – Hybrid 2days per week in the Vitality Stockport Office.Full time, 40 hours per week.
We are happy to discuss flexible working!
Top 3 skills needed for this role:
- Clear, confident communicator
- Sharp attention to detail
- Strong technical admin skills (systems, data, processes)
What this role is all about:
The Provider Operations Co-ordinator provides professional, efficient, courteous, and accurate front-line telephone and administration service to all Healthcare Providers, working independently and to standard procedures. The Provider Operations Team supports Vitalitys Healthcare Providers and assists in the first contact resolution of their queries.
This role involves a high level of technical expertise across all areas of the business and building positive relationships with Healthcare Providers. The role includes assisting the other provider teams with the implementation of the management strategy, effectively managing professional costs. This is to ensure VitalityHealth members have access to high quality, affordable healthcare.
Key Actions
- Reports to the Provider Operations Team Manager
- Works collaboratively with team members
- First point of contact for Healthcare Provider queries
- Knowledge of medical terminology and healthcare procedures
- Strong negotiation skills
- Able to meet required quality standards across phone and email
- Understands processes across relevant areas of the business
- Acts proactively on process concerns
- May undertake limited travel (Stockport/Bournemouth/London)
- Maintains up-to-date skills and knowledge
Key Outputs
- Deliver professional, efficient and accurate customer service
- Maintain a high-quality administration function
- Achieve productivity and quality targets
- Demonstrate consistent attention to detail
- Resolve Healthcare Provider queries or escalate appropriately
- Ensure smooth day-to-day departmental operations
- Assist with the management of specialist and policyholder complaints
- Use own initiative while contributing effectively within a team
- Support EDI billing and BACs payment adoption
- Act as point of contact for provider recognition and resolve related issues
- Assist with registering new Healthcare Providers in line with criteria
- Assist business retention with positive, commercially aware interactions
- Relay customer feedback and highlight process improvements
- Assist in producing newsletters, mailshots, and provider guides
- Action enquiries efficiently from all sources
- Contribute to continuous process improvement & ad-hoc project work
- Conduct audits and provide feedback
Regulatory Responsibilities
- Understand and comply with all relevant rules, regulations, and legislation
- Act with integrity, skill, care and diligence
- Treat customers fairly
- Ensure all communications are clear, fair and not misleading
- Complete relevant internal training
- Identify and escalate risks via line manager
- Report issues or system/process failures that impact customers
What do you need to thrive?
- Previous experience in a customer facing role
- PC literate with good knowledge of Word and Excel
- Ability to work under pressure and manage own time
- Ability to build relationships with healthcare providers and other stakeholders
- Politically agile with ability to manage conflict
- Able to deliver in changing environments
So, whats in it for you?
- Bonus Schemes A bonus that regularly rewards you for your performance
- A pension of up to 12% We will match your contributions up to 6% of your salary
- Our award-winning Vitality health insurance With its own set of rewards and benefits
- Life Assurance Four times annual salary
These are just some of the many perks that we offer! To view the extensive range of benefits we offer, please visit our careers page.Fantastic Benefits. Exciting rewards. Great career opportunities!
If you are successfulin your application and join us at Vitality, this is our promise to you, we will:
- Help you to be the healthiest youve ever been
- Create an environment that embraces you as you are and enables you to be your best self
- Give you flexibility on how, where and when you work
- Help you advance your career by playing you to your strengths
- Give you a voice to help our business grow and make Vitality a great place to be
- Give you the space to try, fail and learn
- Provide a healthy balance of challenge and support
- Recognise and reward you with a competitive salary and amazing benefits
- Be there for you when you need us
- Provide opportunities for you to be a force for good in society
We commit to all these things because we want you to feel that you belong, and are supported to be happy and healthy.
About The Company
Were incredibly proud to be recognised for the culture we\’ve created recently being named one of Glassdoors Best Places to Work 2026, and in 2024 we were delighted to be awarded Top 10 Places to Work in the Sunday Times Awards.Vitality is a multi-award-winning UK insurance brand, here to make the world a healthier, happier place.
Diversity & Inclusion
At Vitality, were committed to diversity and inclusion because its good for our employees, for our business, and for society. We welcome applications from individuals of all backgrounds, experiences, and perspectives.
Provider Operations Co-ordinator employer: Vitality Corporate Services Limited
Contact Detail:
Vitality Corporate Services Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Provider Operations Co-ordinator
✨Tip Number 1
Network like a pro! Reach out to current or former employees on LinkedIn and ask about their experiences. This can give you insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by practising common questions related to dealing with difficult situations. We all know how important it is to show that positive attitude, so have some examples ready!
✨Tip Number 3
When you get the chance to interview, make sure to communicate clearly and confidently. Show them you can balance individual needs with company goals – that's what they’re looking for!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Provider Operations Co-ordinator
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Provider Operations Co-ordinator role. Highlight your experience in dealing with difficult situations and how you maintain a positive attitude, as these are key skills we’re looking for.
Showcase Your Communication Skills: In your written application, demonstrate your ability to communicate effectively at all levels. Use clear and concise language, and don’t shy away from sharing examples of how you've balanced individual needs with company goals.
Be Authentic: We want to get to know the real you! Don’t just list your qualifications; share your passion for promoting the company and how you can contribute to our team culture. Authenticity goes a long way in making your application stand out.
Apply Through Our Website: To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to see your application and get you one step closer to joining our team!
How to prepare for a job interview at Vitality Corporate Services Limited
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the Provider Operations Co-ordinator role. Familiarise yourself with the key responsibilities and skills required, especially dealing with difficult situations and effective communication. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Prepare Real-Life Examples
Think of specific instances where you've successfully dealt with challenging situations or communicated effectively. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will not only demonstrate your skills but also give the interviewer a clear picture of how you handle real-world scenarios.
✨Showcase Your Positive Attitude
Since maintaining a positive attitude is crucial for this role, be sure to convey your enthusiasm during the interview. Share stories that highlight your resilience and ability to stay upbeat, even in tough circumstances. This will resonate well with the interviewers and align with the company’s values.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the team dynamics, company culture, or future projects. This shows that you’re not just interested in the job, but also in how you can contribute to the company’s success. Plus, it gives you a chance to assess if the company is the right fit for you!