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- Tasks: Provide exceptional customer service and advice on protection products.
- Company: Join a dynamic team in the D2C Life Department.
- Benefits: Hybrid work model, competitive salary, and career development opportunities.
- Why this job: Make a real difference in customers' lives by understanding their needs.
- Qualifications: Strong communication skills and a passion for customer care.
- Other info: Flexible working environment with a focus on personal growth.
The predicted salary is between 28800 - 48000 £ per year.
Job Description
Team – Protection, ( D2C Life Department)
Hybrid role –2 days a week in the Stockport office, 3 days based working from home. Training is up to 3 months in Stockport / Remote can be considered if you live out of area and have experience in a similar role.
What this role is all about
Its important to relate to your customer, understand their needs. If you care about your customer and can provide an exceptional service in catering to their product requirements this maybe the role for you. This role is about the quality of the customer journey providing advice on Vitality Life products, building a rapport so through their choices they make the right one through us, as Vitality Life. This is over the telephone and can be direct with personal customers and our business customers too. We offer ongoing support, coaching and we focus on your development in your Vitality career. Previous experience of working in Insurance sales is required.
What you will you do as a Protection Adviser
- Providing exceptional service and advice over the telephone to our customers
- Time management is key as we are fast paced, and we have lots of customer needs to meet
- Proactivity in maintaining your knowledge being a driver in your own performance, knowing we will support in every step
- Ensuring that FCA and internal regulatory standards for advice provision are met
- Quality of advice provided is a must with every fact find, making sure you have everything documented along with the analysis and outcomes. Every conversation is important
What you need to thrive
- Experience within Financial Services is a must
- Confident telephone manner
- Full understanding and knowledge of the regulatory requirements of the FCA
- Strong Customer orientation and engagement skills
- Highly motivated with a drive to deliver sales targets and outstanding customer outcomes
- A driven individual with committed to person development and progression
- Strong Organisation skillswith the ability to manage personal time and focus to maximise productivity and results
- Financial services qualifications appropriate to the role, ideally CEMAP or R05
So, whats in it for you?
- Bonus Schemes A bonus that regularly rewards you for your performance
- A pension of up to 12% We will match your contributions up to 6% of your salary
- Our award-winning Vitality health insurance With its own set of rewards and benefits
- Life Assurance Four times annual salary
These are just some of the many perks that we offer! To view the extensive range of benefits we offer, please visit our careers page.Fantastic Benefits. Exciting rewards. Great career opportunities!
If you are successfulin your application and join us at Vitality, this is our promise to you, we will:
- Help you to be the healthiest youve ever been.
- Create an environment that embraces you as you are and enables you to be your best self.
- Give you flexibility on how, where and when you work.
- Help you advance your career by playing you to your strengths.
- Give you a voice to help our business grow and make Vitality a great place to be.
- Give you the space to try, fail and learn.
- Provide a healthy balance of challenge and support.
- Recognise and reward you with a competitive salary and amazing benefits.
- Be there for you when you need us.
- Provide opportunities for you to be a force for good in society.
We commit to all these things because we want you to feel that you belong, and are supported to be happy and healthy.
About The Company
We're really excited to announce that we have recently been awarded \\"Top 10 Best Places To Work\\" in The Sunday Times Awards 2024!
Vitality is a multi-award-winning UK insurance brand, here to make the world a healthier, happier place.
Weve been a purpose and values-driven business from day 1- long before it became fashionable. Our core purpose is to make people healthier and enhance protect their lives. Vitality pioneered shared-value insurance. We incentivise people to live healthier longer lives they benefit, our business benefits, and society benefits. Were successful because we attract, develop, and retain the best people and because we care.
Plus, you get to join our 1.7+ million members with access to our unique health insurance and healthy living programme. Just to make sure you know our products inside and out.
Ready to find out if were the right fit for you? We cant wait.
Diversity & Inclusion
At Vitality, were committed to diversity and inclusion because its good for our employees, for our business, and for society. We welcome applications from individuals of all backgrounds, experiences, and perspectives.
Vitalitys approach to sustainability
Vitality is a business that drives positive change. We reward people for making and sustaining healthier choices. But healthy people also need a healthy environment. To learn more please visit our Careers page. #LI-Hybrid
If we are fortunate in receiving a high volume of quality applications we may need to close this vacancy early. If you are interested, please submit your application as soon as possible.
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Protection Adviser employer: Vitality Corporate Services Limited
Contact Detail:
Vitality Corporate Services Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Protection Adviser
✨Tip Number 1
Get to know the company and its values before your interview. This way, you can show how your approach to customer service aligns with their mission. We want to see that you genuinely care about helping customers!
✨Tip Number 2
Practice your listening skills! During interviews, it’s crucial to demonstrate that you can understand and relate to customer needs. We recommend role-playing scenarios where you can showcase your ability to provide tailored advice.
✨Tip Number 3
Prepare some questions for your interviewer that reflect your interest in the customer journey. This shows us that you’re not just there to answer questions but are genuinely invested in improving the customer experience.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect with us directly.
We think you need these skills to ace Protection Adviser
Some tips for your application 🫡
Show Your Customer-Centric Side: Make sure to highlight your experience in understanding and relating to customers. We want to see how you can provide exceptional service and cater to their needs, so share specific examples that showcase your skills.
Tailor Your Application: Don’t just send a generic application! We love it when candidates tailor their CV and cover letter to the role. Mention the Protection Adviser position specifically and relate your past experiences to the responsibilities outlined in the job description.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon unless it’s relevant, and make sure your passion for customer service shines through!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Vitality Corporate Services Limited
✨Know Your Customer
Before the interview, take some time to research the company’s customer base and their needs. Understanding who you’ll be advising will help you relate better during the interview and show that you genuinely care about providing exceptional service.
✨Showcase Your Empathy
In this role, empathy is key. Prepare examples from your past experiences where you successfully understood a customer's needs and provided tailored advice. This will demonstrate your ability to connect with clients and enhance their journey.
✨Prepare for Scenario Questions
Expect questions that put you in the shoes of a Protection Adviser. Think about how you would handle specific customer situations or challenges. Practising these scenarios can help you articulate your thought process and problem-solving skills effectively.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the tools they use to support customer journeys, or how success is measured in this role. This shows your interest and helps you gauge if the company is the right fit for you.