Senior Hospital Relationship Manager in London

Job Description

About The RoleTeam – Provider ManagementWorking Pattern - Hybrid – 2 days per week in the Vitality Bournemouth, London or Stockport Office. Full time hours per week.

We are happy to discuss flexible working!

Top 3 skills needed for this role: Strong Relationship Management SkillsExperienced Commercial NegotiatorConfident Stakeholder ManagerWhat this role is all aboutWe're looking for a Senior Hospital Relationship Manager to join our Hospital Services team. This is a strategically important role responsible for managing some of Vitality's most significant provider partnerships, ensuring the delivery of high-quality, sustainable healthcare services for our members while driving strong commercial outcomes. Operating with a high degree of autonomy, this role will influence provider strategy, shape innovative partnership models and work closely with senior stakeholders across the business to maximise quality, value and member experience.

Key Actions Own and develop a portfolio of strategically critical hospital provider relationships with accountability for commercial performance, service delivery and contractual outcomesLead negotiations and commercial discussions with provider partners to secure sustainable agreements that balance member outcomes, quality standards and cost effectivenessDrive provider performance improvements through robust relationship management, data-led insight and effective challenge where requiredInfluence provider utilisation strategies by analysing performance trends, identifying opportunities and recommending actions that support organisational objectivesCollaborate with Clinical, Claims, Consultant, MI and Primary Care teams to deliver integrated solutions that improve healthcare experiences and business performanceSupport the design and implementation of innovative healthcare pathways, partnership models and operational improvements that deliver measurable member and commercial benefitsEnsure contractual compliance, governance standards and service expectations are maintained across provider relationships and commercial frameworksProvide leadership, coaching and development support within the Hospital Services team, building capability and driving high performanceLead complex projects and change initiatives, coordinating stakeholders across multiple functions to deliver strategic objectives successfullyAct as a trusted senior stakeholder partner, building credibility and influence at all levels internally and across the healthcare provider marketWhat do you need to thrive?

Significant experience managing hospital, healthcare provider, consultant or private medical insurance relationships involving substantial commercial spendStrong commercial acumen with the ability to balance quality, member outcomes and financial performanceExperience negotiating complex agreements and influencing senior stakeholders both internally and externallyExcellent analytical skills with the ability to interpret performance data and translate findings into strategic actionsProven track record of delivering successful change initiatives, projects or business improvement programmesExperience working within complex operational environments and managing competing priorities effectivelyStrong relationship management skills with the ability to build trust, challenge constructively and achieve mutually beneficial outcomesExperience collaborating across multiple business functions to deliver shared objectivesHighly resilient, adaptable and comfortable operating in a fast-paced environment with significant autonomyPrivate Medical Insurance, healthcare provider management or insurance sector experience would be advantageousSo, what's in it for you?

Bonus Schemes – A bonus that regularly rewards you for your performanceA pension of up to 12%– We will match your contributions up to 6% of your salaryOur award-winning Vitality health insurance – With its own set of rewards and benefitsLife Assurance – Four times annual salaryThese are just some of the many perks that we offer! To view the extensive range of benefits we offer, please visit our careers page. Fantastic Benefits. Exciting rewards. Great career opportunities!

If you are successful in your application and join us at Vitality, this is our promise to you, w e will: Help you to be the healthiest you've ever beenCreate an environment that embraces you as you are and enables you to be your best selfGive you flexibility on how, where and when you workHelp you advance your career by playing you to your strengthsGive you a voice to help our business grow and make Vitality a great place to beGive you the space to try, fail and learnProvide a healthy balance of challenge and supportRecognise and reward you with a competitive salary and amazing benefitsBe there for you when you need usProvide opportunities for you to be a force for good in societyWe commit to all these things because we want you to feel that you belong, and are supported to be happy and healthy.

About The CompanyWe're incredibly proud to be recognised for the culture we've created — recently being named one of Glassdoor's Best Places to Work 2026 , and in 2024 we were delighted to be awarded Top 10 Places to Work in the Sunday Times Awards.

Vitality is a multi-award-winning UK insurance brand, here to make the world a healthier, happier place.

We've been a purpose and values-driven business from day 1- long before it became fashionable. Our core purpose is to make people healthier and enhance protect their lives. Vitality pioneered shared-value insurance. We incentivise people to live healthier longer lives – they benefit, our business benefits, and society benefits. We're successful because we attract, develop, and retain the best people – and because we care.

Plus, you get to join our 1.7+ million members with access to our unique health insurance and healthy living programme. Just to make sure you know our products inside and out.

Ready to find out if we're the right fit for you? We can't wait.

Diversity & InclusionAt Vitality, we're committed to diversity and inclusion because it's good for our employees, for our business, and for society. We welcome applications from individuals of all backgrounds, experiences, and perspectives.

Vitality's approach to sustainabilityVitality is a business that drives positive change. We reward people for making and sustaining healthier choices. But healthy people also need a healthy environment. To learn more please visit our Careers page. #LI-HybridIf we are fortunate in receiving a high volume of quality applications we may need to close this vacancy early. If you are interested, please submit your application as soon as possible.