At a Glance
- Tasks: Assess life claims and ensure fair outcomes while mentoring junior team members.
- Company: Join Vitality, a dynamic financial services provider with a vibrant culture.
- Benefits: Enjoy flexible working options, competitive salary, and recognition for your contributions.
- Other info: Be part of a fun, innovative team that values your growth and well-being.
- Why this job: Make a real impact in the insurance industry while working from home.
- Qualifications: Experience in life claims assessment and strong communication skills required.
The predicted salary is between 35000 - 45000 £ per year.
About The Role
Team: Claims
Working Pattern: Home working; however, may be required to go into a Vitality location ad hoc (Stockport, Bournemouth or London).
Key skills required for this role:
- Medical & Claims Assessment Expertise
- High-Level Communication Skills (Written & Verbal)
As a Claims Assessor Specialist, you will be responsible for assessing Life Cover, Terminal Illness, and Critical Illness claims in line with current UK industry best practice. Although this role is primarily home-based, there may be occasions when you are required to attend the office.
Responsibilities:
- Assess the validity of submitted claims, ensuring all decisions are made in accordance with industry-leading UK claims practices. This includes reviewing medical and supporting evidence, obtaining further information where required, and drafting and issuing clear, accurate decision letters and related correspondence.
- Identify potential concerns such as fraud, non-disclosure, misrepresentation, or pre-existing conditions.
- Collaborate with strategic underwriters, management, reinsurers, and other key stakeholders to ensure fair, timely, and accurate claim outcomes.
- Provide mentoring and coaching to junior team members, which may include facilitating case study sessions, delivering training on specialist topics, and supporting their technical development.
- Assist in complaint resolution, ensuring thorough investigation and professional communication throughout the process.
Essential Skills & Experience:
- Experience assessing and managing Life Cover and tiered Critical Illness claims.
- Strong understanding of the UK insurance market and regulatory environment.
- Proven experience working with reinsurers.
- Ability to present ideas confidently and deliver training to peers.
- Advanced verbal and written communication skills.
- Intermediate proficiency in Microsoft Word, Excel, PowerPoint, and other common Office applications.
- CII Claims qualification.
About The Company:
Vitality is an award-winning, dynamic and vibrant financial services provider, with a ground-breaking vision for the future, where individuals are enabled to succeed and are rewarded and recognised for their contribution to our business. We are the UK insurer and investment provider that rewards people for positive lifestyle choices, a key element of our Shared-value model. With 1.4m UK members and more than 25m globally, we are out to make the world a healthier, happier place. This applies as much to our people as it does to our members.
Working for Vitality, you'll experience an exciting mix of creativity and innovation, within a framework of challenging objectives and a passion for delivering the best. We think work should be fun and sociable, and we want our people to get the most out of every day. Our people are chosen for their skills, knowledge, enthusiasm and attitude but above all, their belief that anything can be achieved. Wherever possible, we will consider a variety of working options to suit your lifestyle, whether that be hybrid home/office working, flexible working and part or full time employment. It's what we call offering shared values, because a healthy happy team is good for us, good for our members and good for you.
If you have any questions, please contact.
Find out why people love being part of the Vitality Team.
Life Claims Assessor Specialist (UK Based) in London employer: Vitality Corporate Services Limited
At Vitality Corporate Services Limited, we pride ourselves on fostering a dynamic and inclusive work culture that empowers our employees to thrive. As a leader in the insurance sector, we offer exceptional growth opportunities, competitive benefits, and a commitment to innovation, particularly in leveraging AI tools for product enhancement. Join us in our vibrant office, where collaboration and creativity drive meaningful results in the telephony and digital sales landscape.
Contact Details:
Vitality Corporate Services Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Life Claims Assessor Specialist (UK Based) in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend relevant events, and connect with current employees at Vitality. A friendly chat can sometimes lead to opportunities that aren’t even advertised!
✨Tip Number 2
Prepare for those interviews! Research common questions for Life Claims Assessor roles and practice your responses. We want you to showcase your medical and claims assessment expertise confidently.
✨Tip Number 3
Don’t forget to follow up after interviews! A quick thank-you email can leave a lasting impression and show your enthusiasm for the role. Plus, it’s a great way to reiterate your interest in working with us at Vitality.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll find all the latest job openings and updates directly from us.
We think you need these skills to ace Life Claims Assessor Specialist (UK Based) in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Life Claims Assessor Specialist role. Highlight your experience in assessing life cover and critical illness claims, and don’t forget to mention your understanding of the UK insurance market!
Show Off Your Communication Skills:Since high-level communication is key for this role, ensure your written application reflects that. Use clear, concise language and structure your documents well to demonstrate your advanced communication skills right from the start.
Be Specific About Your Experience:When detailing your past roles, be specific about your experience with medical and claims assessment. Mention any relevant qualifications, like your CII Claims qualification, and how they relate to the responsibilities outlined in the job description.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our vibrant team!
How to prepare for a job interview at Vitality Corporate Services Limited
✨Know Your Claims Inside Out
Make sure you brush up on your knowledge of Life Cover, Terminal Illness, and Critical Illness claims. Familiarise yourself with the current UK industry best practices and be ready to discuss how you've applied this knowledge in previous roles.
✨Show Off Your Communication Skills
Since high-level communication is key for this role, practice articulating your thoughts clearly and confidently. Prepare examples of how you've effectively communicated complex information in writing and verbally, especially in a claims context.
✨Prepare for Scenario Questions
Expect to face scenario-based questions that assess your ability to identify potential concerns like fraud or misrepresentation. Think of specific instances from your experience where you successfully navigated similar challenges and be ready to share those stories.
✨Demonstrate Your Mentoring Experience
As mentoring junior team members is part of the role, be prepared to discuss any past experiences where you've trained or supported others. Highlight your approach to coaching and how it contributed to their development and the team's success.
