At a Glance
- Tasks: Assess and manage Life Cover and Critical Illness claims while ensuring compliance with industry standards.
- Company: Join Vitality, an award-winning financial services provider with a vibrant culture.
- Benefits: Flexible working options, competitive salary, and opportunities for professional growth.
- Other info: Dynamic team environment with mentoring opportunities and career development.
- Why this job: Make a real difference by helping people during critical times in their lives.
- Qualifications: Experience in claims assessment and a strong understanding of the UK insurance market.
The predicted salary is between 30000 - 40000 £ per year.
Working Pattern - Home working; however, may be required to go into a Vitality location ad hoc (Stockport, Bournemouth or London).
As a Claims Assessor Specialist, you will be responsible for assessing Life Cover, Terminal Illness, and Critical Illness claims in line with current UK industry best practice. Although this role is primarily home-based, there may be occasions when you are required to attend the office.
- Assess the validity of submitted claims, ensuring all decisions are made in accordance with industry-leading UK claims practices. This includes reviewing medical and supporting evidence, obtaining further information where required, and drafting and issuing clear, accurate decision letters and related correspondence.
- Identify potential concerns such as fraud, non-disclosure, misrepresentation, or pre-existing conditions.
- Collaborate with strategic underwriters, management, reinsurers, and other key stakeholders to ensure fair, timely, and accurate claim outcomes.
- Provide mentoring and coaching to junior team members, which may include facilitating case study sessions, delivering training on specialist topics, and supporting their technical development.
- Assist in complaint resolution, ensuring thorough investigation and professional communication throughout the process.
Experience assessing and managing Life Cover and tiered Critical Illness claims.
Strong understanding of the UK insurance market and regulatory environment.
Intermediate proficiency in Microsoft Word, Excel, PowerPoint, and other common Office applications.
CII Claims qualification.
Wherever possible, we will consider a variety of working options to suit your lifestyle, whether that be hybrid home/office working, flexible working and part or full time employment.
Claims Handler - Dispute Resolution in London employer: Vitality Corporate Services Limited
At Vitality Corporate Services Limited, we pride ourselves on fostering a dynamic and inclusive work culture that empowers our employees to thrive. As a leader in the insurance sector, we offer exceptional growth opportunities, competitive benefits, and a commitment to innovation, particularly in leveraging AI tools for product enhancement. Join us in our vibrant office, where collaboration and creativity drive meaningful results in the telephony and digital sales landscape.
Contact Details:
Vitality Corporate Services Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Claims Handler - Dispute Resolution in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend virtual events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research common questions for Claims Handlers and practice your responses. We recommend using the STAR method to structure your answers – it’ll help you showcase your skills effectively.
✨Tip Number 3
Show off your expertise! Bring along examples of your past work or case studies that highlight your experience with Life Cover and Critical Illness claims. This will demonstrate your knowledge and make you stand out.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are genuinely interested in joining our dynamic team.
We think you need these skills to ace Claims Handler - Dispute Resolution in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Claims Handler role. Highlight your experience in assessing claims and your understanding of the UK insurance market. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how you can contribute to our team. Be sure to mention any relevant qualifications, like your CII Claims qualification.
Showcase Your Communication Skills:As a Claims Handler, clear communication is key. In your application, demonstrate your ability to draft accurate decision letters and communicate effectively with stakeholders. We love candidates who can convey complex information simply!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and keep track of it. Plus, you’ll get to see all the other amazing opportunities we have at StudySmarter!
How to prepare for a job interview at Vitality Corporate Services Limited
✨Know Your Claims Inside Out
Make sure you brush up on your knowledge of Life Cover, Terminal Illness, and Critical Illness claims. Familiarise yourself with the current UK industry best practices and be ready to discuss how you would assess claims and identify potential concerns like fraud or non-disclosure.
✨Showcase Your Communication Skills
Since you'll be drafting decision letters and communicating with various stakeholders, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated complex information in the past, especially in complaint resolution scenarios.
✨Demonstrate Team Spirit
This role involves mentoring junior team members, so be prepared to talk about your experience in coaching or training others. Share specific instances where you’ve helped someone develop their skills or resolve a challenging situation within a team.
✨Get Tech-Savvy
Intermediate proficiency in Microsoft Office is a must, so make sure you're comfortable using Word, Excel, and PowerPoint. Consider preparing a quick presentation or report that showcases your ability to use these tools effectively, as it could come in handy during the interview.
