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- Tasks: Analyse and deliver capacity plans while collaborating with senior stakeholders.
- Company: Join Vitality, a multi-award-winning UK insurance brand focused on health and happiness.
- Benefits: Enjoy bonuses, a generous pension scheme, and award-winning health insurance.
- Why this job: Make a real impact in a dynamic environment with great career growth opportunities.
- Qualifications: 2+ years in forecasting, advanced Excel skills, and strong analytical abilities.
- Other info: Be part of a diverse team committed to positive change and sustainability.
The predicted salary is between 36000 - 60000 £ per year.
About The Role
Team Resource Planning
Working Pattern - Hybrid 2 days per week in the Vitality Bournemouth or Stockport Office. Full time, 35 hours per week. We are happy to discuss flexible working!
Top 3 skills needed for this role:
- Advanced Capacity & Forecast Modelling
- Strategic Stakeholder Influence
- Data-Driven Insight & Performance Analysis
What this role is all about:
Capacity and Demand Planning Partners work strategically with senior stakeholders to analyse, refine and deliver capacity plans within agreed tolerance limits. Works as a conduit between benefit delivery projects and Operations leadership to quantify, monitor and analyse benefit metrics. Refines detailed assumptions in capacity plans with senior leaders to ensure that all available internal and external factors are reflected to continually drive accuracy and service optimisation. Works with an array of connected departments to derive the latest planning intelligence from across the organisation.
Key Actions:
- Creation of operational forecasts and capacity plans ensuring that they accurately reflect the overall strategy of all organisational stakeholders.
- Responsible for the facilitation of planning forums that identify key capacity risks and recommend actions in order to deliver service level across all Operational areas.
- Lead Weekly and Monthly Business review forums with senior stakeholders, providing clear performance predictions outlook and commentary.
- 13-week forecasts to be within a 7% tolerance over the course of a rolling 12-month period.
- Exceptional capability to evolve strategic planning models and deliver them through near term scheduling and tactical delivery across a range of business areas and channels (Voice, Chat, Face to Face, Back Office).
- Operates with Stakeholders at an Operations Manager, Head of Department and Director level so review strategic plans and make any necessary amendments.
- Ability to surface, analyse and contest Operational performance metrics with senior stakeholders to drive capacity performance.
- Takes a considered view when balancing Customer experience and cost centre management.
- A data expert who can take complex models and develop them in an ever-changing environment.
- Optimise customer experience utilising channel planning creating an effective balance of Voice and Chat and driving Omni channel changes.
- Conduct analytical activities to ensure that projects and programmes within the change portfolio are on track to deliver their stated benefits.
What do you need to thrive?
Essential:
- Minimum of 2+ years experience of forecasting & capacity planning for a multi-location multi-channel operation.
- Detailed understanding of forecasting and presenting financial and non-financial data.
- Advanced Level in Microsoft Excel.
- Experience of Aspect WFM.
- Proven knowledge of contact centre variables, dynamics and drivers of demand.
- Proven knowledge of contact centre technologies, including ACD.
- Strong analytical skills with ability to evaluate and identify trends and impact assess changing variables.
- Logical thinker, confident decision maker.
- Ability to work on own initiative, managing own time effectively.
Desirable:
- Experience of SQL.
- Experience of Tableau.
- Operational experience in a high volume call and/or technical support environment.
So, what's in it for you?
- Bonus Schemes: A bonus that regularly rewards you for your performance.
- A pension of up to 12%. We will match your contributions up to 6% of your salary.
- Our award-winning Vitality health insurance with its own set of rewards and benefits.
- Life Assurance: Four times annual salary.
These are just some of the many perks that we offer! To view the extensive range of benefits we offer, please visit our careers page.
Fantastic Benefits. Exciting rewards. Great career opportunities!
We commit to all these things because we want you to feel that you belong, and are supported to be happy and healthy.
About The Company
We're really excited to announce that we have recently been awarded "Top 10 Best Places To Work" in The Sunday Times Awards 2024! Vitality is a multi-award-winning UK insurance brand, here to make the world a healthier, happier place. We've been a purpose and values-driven business from day 1 - long before it became fashionable. Our core purpose is to make people healthier and enhance protect their lives. Vitality pioneered shared-value insurance. We incentivise people to live healthier longer lives - they benefit, our business benefits, and society benefits. We're successful because we attract, develop, and retain the best people and because we care. Plus, you get to join our 1.7+ million members with access to our unique health insurance and healthy living programme. Just to make sure you know our products inside and out.
Ready to find out if we're the right fit for you? We can't wait.
Diversity & Inclusion
At Vitality, we're committed to diversity and inclusion because it's good for our employees, for our business, and for society. We welcome applications from individuals of all backgrounds, experiences, and perspectives.
Vitality's approach to sustainability: Vitality is a business that drives positive change. We reward people for making and sustaining healthier choices. But healthy people also need a healthy environment. To learn more please visit our Careers page.
If we are fortunate in receiving a high volume of quality applications we may need to close this vacancy early. If you are interested, please submit your application as soon as possible.
Capacity & Demand Planning Partner in Gloucester employer: Vitality Corporate Services Limited
Contact Detail:
Vitality Corporate Services Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Capacity & Demand Planning Partner in Gloucester
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or attend industry events. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for interviews by practising your answers to common questions. Use the job description to tailor your responses, especially around capacity planning and stakeholder influence.
✨Tip Number 3
Show off your analytical skills! Bring examples of how you've used data-driven insights in past roles. This will help you stand out as a candidate who can drive performance analysis.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining us at Vitality.
We think you need these skills to ace Capacity & Demand Planning Partner in Gloucester
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in capacity and demand planning. Use keywords from the job description to show that you understand what we're looking for!
Showcase Your Skills: Don’t just list your skills; demonstrate them! Provide examples of how you've used advanced forecasting and data analysis in previous roles. We want to see how you can bring value to our team.
Be Clear and Concise: Keep your application straightforward and to the point. Use bullet points where possible to make it easy for us to read through your achievements and experiences quickly.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Vitality Corporate Services Limited
✨Know Your Numbers
Make sure you brush up on your forecasting and capacity planning skills. Be ready to discuss specific examples of how you've used advanced capacity and forecast modelling in previous roles. This will show that you can handle the data-driven insights required for the job.
✨Stakeholder Savvy
Since this role involves working with senior stakeholders, prepare to demonstrate your strategic influence. Think of instances where you've successfully communicated complex data or influenced decisions at a high level. This will highlight your ability to operate effectively within the organisation.
✨Excel Like a Pro
Given the emphasis on advanced Excel skills, make sure you're comfortable with functions, pivot tables, and data analysis tools. You might even want to practice a few scenarios beforehand so you can confidently showcase your expertise during the interview.
✨Be a Problem Solver
Prepare to discuss how you've tackled capacity risks in the past. Think about specific challenges you've faced and the actions you took to mitigate them. This will demonstrate your logical thinking and decision-making abilities, which are crucial for this role.
