At a Glance
- Tasks: Deliver exceptional customer service and retain clients through effective communication.
- Company: Join Vitality, a multi-award-winning UK insurance brand with a vibrant culture.
- Benefits: Earn up to £18,000 bonus, enjoy 25 days holiday, and access amazing health perks.
- Other info: Flexible working environment with opportunities for career advancement.
- Why this job: Be part of a purpose-driven company that values your growth and well-being.
- Qualifications: Passion for customer service and strong communication skills are essential.
The predicted salary is between 18000 - 18000 £ per year.
About The Role
Team: Retention - Health
Working Pattern: Monday - Friday 09:00-17:30, 1 late a week till 7pm, Hybrid - 2 days per week in our Stockport office after training.
Bonus up to an extra £18,000 per annum OTE. Basic salary increases to £28,676 after passing probation.
Holiday allowance: 25 days holiday plus bank holidays, with the option to buy or sell up to 5 days each holiday year.
What will you do as a Renewals Sales Executive?
- This is a busy and inspiring role; you’ll bring your resilience, enthusiasm and energy to dazzle our clients.
- You will be responsible for delivering exceptional customer service and achieving agreed targets.
- You will need to be an excellent communicator, able to build rapport with customers over the phone.
- You will take inbound calls from our existing customers, answering queries about their product.
- Assist with any questions the customer is facing with the aim of retaining their business.
- Remind our customers of the benefits available to them, by promoting the Vitality Programme rewards we offer.
- Assist customers with credit control queries such as missed premiums, payment arrangements, direct debit enquiries etc.
What do you need to thrive in Retentions?
- Passion for great customer service.
- Excellent communication skills.
- A good level of computer literacy.
- Previous experience in customer service and sales would be beneficial, but not essential.
So, what’s in it for you?
- Bonus Schemes: A bonus that regularly rewards you for your performance.
- A pension of up to 12%. We will match your contributions up to 6% of your salary.
- Our award-winning Vitality health insurance with its own set of rewards and benefits.
- Life Assurance: Four times annual salary.
These are just some of the many perks that we offer! To view the extensive range of benefits we offer, please visit our careers page.
Fantastic Benefits. Exciting rewards. Great career opportunities!
If you are successful in your application and join us at Vitality, this is our promise to you:
- Help you to be the healthiest you’ve ever been.
- Create an environment that embraces you as you are and enables you to be your best self.
- Give you flexibility on how, where and when you work.
- Help you advance your career by playing to your strengths.
- Give you a voice to help our business grow and make Vitality a great place to be.
- Give you the space to try, fail and learn.
- Provide a healthy balance of challenge and support.
- Recognise and reward you with a competitive salary and amazing benefits.
- Be there for you when you need us.
- Provide opportunities for you to be a force for good in society.
We commit to all these things because we want you to feel that you belong, and are supported to be happy and healthy.
About The Company
We’re incredibly proud to be recognised for the culture we’ve created, recently being named one of Glassdoor's Best Places to Work 2026, and in 2024 we were delighted to be awarded Top 10 Places to Work in the Sunday Times Awards.
Vitality is a multi-award-winning UK insurance brand, here to make the world a healthier, happier place. We’ve been a purpose and values-driven business from day one - long before it became fashionable. Our core purpose is to make people healthier and enhance and protect their lives. Vitality pioneered shared-value insurance. We incentivise people to live healthier, longer lives - they benefit, our business benefits, and society benefits. We’re successful because we attract, develop, and retain the best people and because we care.
Plus, you get to join our 1.7+ million members with access to our unique health insurance and healthy living programme.
Ready to find out if we’re the right fit for you? We can’t wait.
Diversity & Inclusion
At Vitality, we’re committed to diversity and inclusion because it’s good for our employees, for our business, and for society. We welcome applications from individuals of all backgrounds, experiences, and perspectives.
Vitality’s approach to sustainability
Vitality is a business that drives positive change. We reward people for making and sustaining healthier choices. But healthy people also need a healthy environment. To learn more please visit our Careers page.
If we are fortunate in receiving a high volume of quality applications we may need to close this vacancy early. If you are interested, please submit your application as soon as possible.
Customer Renewals Specialist Health in England employer: Vitality Corporate Services Limited
At Vitality Corporate Services Limited, we pride ourselves on fostering a dynamic and inclusive work culture that empowers our employees to thrive. As a leader in the insurance sector, we offer exceptional growth opportunities, competitive benefits, and a commitment to innovation, particularly in leveraging AI tools for product enhancement. Join us in our vibrant office, where collaboration and creativity drive meaningful results in the telephony and digital sales landscape.
Contact Details:
Vitality Corporate Services Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Renewals Specialist Health in England
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Vitality Corporate Services Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Vitality Corporate Services Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Renewals Specialist Health in England
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Vitality Corporate Services Limited:Your cover letter is your chance to shine! Tell us why you want to work at Vitality Corporate Services Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Vitality Corporate Services Limited!
How to prepare for a job interview at Vitality Corporate Services Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
