Customer Renewals Specialist Health

About The Role Team- Retention - Health Working Pattern - Monday- Friday 09:00-17.30, (1 late till 7pm) Hybrid - 2days per week in our Stockport office after training Bonus up to an extra £18,000 per annum OTE . Basic salary increase to £28,676 after passing probation. Holiday allowance- 25 days holiday plus bank holidays, with the option to buy or sell up to 5 days each holiday year What will you do as a Renewals Sales Executive? This is a busy and inspiring role; you'll bring your resilience, enthusiasm and energy to dazzle our clients. Do you know how to deliver an exceptional customer experience? You will be responsible for delivering exceptional customer service and achieving agreed targets. You will need to be an excellent communicator, able to build rapport with customers over the phone. You will take inbound calls from our existing customers, answering queries about their product Assist with any questions the customer is facing with the aim of retaining their business Reminding our customers of the benefits available to them, by promoting the Vitality Programme rewards we offer Assist customers with credit control queries such as missed premiums, payment arrangements, direct debit enquiries etc What do you need to thrive in Retentions? Vitality provides all staff with an extensive training, meaning that we are open to speaking to candidates from all backgrounds and levels of experience. To be successful in the role of Customer Retention Adviser you will likely have: Passion for great customer service Excellent communication skills A good level of computer literacy Previous experience in customer service and sales would be beneficial, but not essential So, what's in it for you? Bonus Schemes – A bonus that regularly rewards you for your performance A pension of up to 12%– We will match your contributions up to 6% of your salary Our award-winning Vitality health insurance – With its own set of rewards and benefits Life Assurance – Four times annual salary These are just some of the many perks that we offer! To view the extensive range of benefits we offer, please visit our careers page. Fantastic Benefits. Exciting rewards. Great career opportunities! If you are successful in your application and join us at Vitality, this is our promise to you, w e will: Help you to be the healthiest you've ever been Create an environment that embraces you as you are and enables you to be your best self Give you flexibility on how, where and when you work Help you advance your career by playing you to your strengths Give you a voice to help our business grow and make Vitality a great place to be Give you the space to try, fail and learn Provide a healthy balance of challenge and support Recognise and reward you with a competitive salary and amazing benefits Be there for you when you need us Provide opportunities for you to be a force for good in society We commit to all these things because we want you to feel that you belong, and are supported to be happy and healthy About The Company We're incredibly proud to be recognised for the culture we've created — recently being named one of Glassdoor's Best Places to Work 2026 , and in 2024 we were delighted to be awarded Top 10 Places to Work in the Sunday Times Awards. Vitality is a multi-award-winning UK insurance brand, here to make the world a healthier, happier place. We've been a purpose and values-driven business from day 1- long before it became fashionable. Our core purpose is to make people healthier and enhance protect their lives. Vitality pioneered shared-value insurance. We incentivise people to live healthier longer lives – they benefit, our business benefits, and society benefits. We're successful because we attract, develop, and retain the best people – and because we care. Plus, you get to join our 1.7+ million members with access to our unique health insurance and healthy living programme. Just to make sure you know our products inside and out. Ready to find out if we're the right fit for you? We can't wait. Diversity