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- Tasks: Lead a team to transform data into actionable insights that drive strategy.
- Company: Join Vitality, a top-rated UK insurance brand focused on health and happiness.
- Benefits: Enjoy competitive salary, bonuses, health insurance, and a generous pension scheme.
- Why this job: Make a real impact by championing customer insights and enhancing experiences.
- Qualifications: Advanced analytics skills and proven leadership in data-driven environments.
- Other info: Flexible working options and a commitment to diversity and inclusion.
The predicted salary is between 36000 - 60000 £ per year.
Working Pattern - Hybrid 2 days per week in any of the Vitality offices (Bournemouth, London or Stockport). Full time hours. We are happy to discuss flexible working!
Top 3 skills needed for this role:
- Advanced analytics and data solutions expertise
- Strategic insight and data storytelling
- Strong leadership and stakeholder management
What this role is all about:
As Customer Insights Manager, you'll lead our Insights team to turn data into clear, actionable recommendations that shape strategy and drive meaningful change. You'll champion a customer-first mindset, translating complex analytics into insight that informs both day-to-day choices and long-term transformation.
You’ll guide and develop a high-performing team, uphold quality standards, and work collaboratively across the business to embed insight-led choice making. You’ll oversee the design, development, and maintenance of our research and data solutions including advanced SQL creating a robust 360 customer view that enables continuous improvement.
You’ll present insight and direction to senior leaders, influence customer-driven strategies, and support major transformation initiatives. You’ll also drive enhancements in customer experience measurement and market intelligence, ensuring our insight capabilities stay ahead of the curve.
Key Actions:
- Lead, coach, and develop a multi-level analytics team
- Build and maintain robust data solutions (SQL, data models, integration pipelines) to support a 360 customer view
- Set the vision and strategy for customer insight aligned to business goals
- Deliver clear, contextualised, data-driven insights
- Ensure high-quality, reliable outputs across all deliverables
- Champion advanced analytics, visualisation, and compelling data storytelling
- Work cross-functionally to embed customer insight across the organisation
- Build strong stakeholder relationships and advise senior leaders
- Oversee reports, dashboards, and presentations
- Continuously enhance customer experience measurement and market intelligence
- Support customer journey development, VoC programmes, and survey design
- Contribute to change initiatives at all levels
- Front project planning, communication, and resource management
What do you need to thrive?
- Advanced analytical skills - data modelling, manipulation, visualisation, and dashboarding (Power BI, SQL, Python/R)
- Experience designing and maintaining data architecture for integrated customer views
- Proven leadership in data-driven environments
- Strong commercial awareness and customer-centric strategic thinking
- Excellent communication and stakeholder management skills
- Ability to synthesise qualitative and quantitative data into actionable insight
- Strong prioritisation and time-management skills across multiple projects
So, what's in it for you?
- Bonus Schemes - A bonus that regularly rewards you for your performance
- A pension of up to 12% - We will match your contributions up to 6% of your salary
- Our award-winning Vitality health insurance - With its own set of rewards and benefits
- Life Assurance - Four times annual salary
These are just some of the many perks that we offer! To view the extensive range of benefits we offer, please visit our careers page.
Fantastic Benefits. Exciting rewards. Great career opportunities!
If you are successful in your application and join us at Vitality, this is our promise to you, we will:
- Help you to be the healthiest you've ever been.
- Create an environment that embraces you as you are and enables you to be your best self.
- Give you flexibility on how, where and when you work.
- Help you advance your career by playing you to your strengths.
- Give you a voice to help our business grow and make Vitality a great place to be.
- Give you the space to try, fail and learn.
- Provide a healthy balance of challenge and support.
- Recognise and reward you with a competitive salary and amazing benefits.
- Be there for you when you need us.
- Provide opportunities for you to be a force for good in society.
We commit to all these things because we want you to feel that you belong, and are supported to be happy and healthy.
About The Company:
We're really excited to announce that we have recently been awarded "Top 10 Best Places To Work" in The Sunday Times Awards 2024! Vitality is a multi-award-winning UK insurance brand, here to make the world a healthier, happier place. Our core purpose is to make people healthier and enhance protect their lives. Vitality pioneered shared-value insurance. We're successful because we attract, develop, and retain the best people and because we care. Plus, you get to join our 1.7+ million members with access to our unique health insurance and healthy living programme. Just to make sure you know our products inside and out.
Diversity & Inclusion:
At Vitality, we're committed to diversity and inclusion because it's good for our employees, for our business, and for society. We welcome applications from individuals of all backgrounds, experiences, and perspectives.
Vitality's approach to sustainability:
Vitality is a business that drives positive change. We reward people for making and sustaining healthier choices. But healthy people also need a healthy environment. To learn more please visit our Careers page.
If we are fortunate in receiving a high volume of quality applications we may need to close this vacancy early.
Customer Insights Manager employer: Vitality Corporate Services Limited
Contact Detail:
Vitality Corporate Services Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Insights Manager
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Vitality on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising your data storytelling skills. Think about how you can present complex analytics in a way that’s engaging and easy to understand. Remember, it’s all about making that data relatable!
✨Tip Number 3
Show off your leadership chops! Be ready to discuss how you've developed teams or influenced stakeholders in past roles. Vitality loves a candidate who can inspire and drive change, so let that shine through.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in being part of the Vitality family.
We think you need these skills to ace Customer Insights Manager
Some tips for your application 🫡
Show Off Your Data Skills: Make sure to highlight your advanced analytics and data solutions expertise in your application. We want to see how you can turn complex data into actionable insights, so don’t hold back on showcasing your experience with SQL, Power BI, or any other relevant tools!
Tell a Story with Your Insights: Remember, it’s not just about the numbers! We’re looking for someone who can weave a compelling narrative around data. Use your application to demonstrate your ability to translate analytics into strategic recommendations that drive change.
Leadership Matters: As a Customer Insights Manager, strong leadership is key. Share examples of how you've led teams or projects in the past. We want to know how you’ve developed others and fostered a collaborative environment.
Tailor Your Application: Take the time to tailor your application to our job description. Highlight your experience in stakeholder management and customer-centric strategies. This shows us you understand what we’re looking for and how you can contribute to our team!
How to prepare for a job interview at Vitality Corporate Services Limited
✨Know Your Data Inside Out
As a Customer Insights Manager, you'll need to demonstrate your advanced analytics skills. Brush up on SQL, data modelling, and visualisation tools like Power BI. Be ready to discuss specific projects where you've turned complex data into actionable insights.
✨Showcase Your Leadership Skills
This role requires strong leadership and stakeholder management. Prepare examples of how you've led teams or influenced senior leaders in previous roles. Highlight your ability to coach and develop others, as well as how you’ve fostered a customer-first mindset.
✨Master the Art of Data Storytelling
You’ll need to present insights clearly and compellingly. Practice explaining complex data in simple terms. Use storytelling techniques to illustrate how your insights have driven meaningful change in past projects, making sure to connect them to business goals.
✨Prepare for Cross-Functional Collaboration
Since this role involves working across various departments, think about how you've successfully collaborated in the past. Be ready to discuss how you’ve built strong relationships with stakeholders and how you’ve embedded customer insights into decision-making processes.
