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For Companies At a Glance
- Tasks: Support the Case Management team with admin tasks, document handling, and patient communication.
- Company: Join Vitality, a top-rated UK insurance brand focused on health and happiness.
- Benefits: Enjoy hybrid working, bonus schemes, health insurance, and a generous pension plan.
- Why this job: Kickstart your career in Private Medical Insurance with full training and a supportive environment.
- Qualifications: No prior experience needed; just bring your attention to detail and willingness to learn.
- Other info: Flexible working options available; we value diversity and inclusion.
The predicted salary is between 28800 - 42000 £ per year.
About The Role
Team Medical Care
Working Pattern – Hybrid 2days per week in the Vitality Bournemouth Office.Full time, 35 hours per week.
We are happy to discuss flexible working!
Top 3 skills needed for this role:
- Detail orientated and organised
- To be reliable
- Proactively adept at multitasking
What this role is all about:
This is an entry-level role designed to support the Case Management team with important administrative tasks. Youll help keep things running smoothly by handling documents, answering calls, and supporting patients and healthcare providers. Full training will be provided, and this is a great opportunity to start a career in Private Medical Insurance.
Key Actions
Admin & Systems Support:
- Upload signed documents (DocuSigns) to our internal system (AWD).
- Help prepare and send letters to patients (e.g., welcome letters, next steps).
- Keep records up to date and organised.
Communication Support:
- Triage (sort and forward) incoming emails to the right team members.
- Answer incoming calls on the Enhanced Care Line and take messages when needed.
- Make simple outbound calls to hospitals or consultants to follow up on information.
- Respond to WhatsApp messages with guidance from the team.
Case Support Tasks:
- Help with NHS cash benefit claims and NHS-to-private patient transfers.
- Follow up on reports for oncology cases (e.g., MDT reports).
- Support with general patient and provider queries.
- Assist with corporate pricing queries by gathering information.
- Help process payments for fertility and gender-related treatments.
What do you need to thrive?
- Friendly and professional communication (written and spoken).
- Basic computer skills (e.g., email, Microsoft Word, Excel).
- Good attention to detail and accuracy.
- Willingness to learn and take direction.
- Reliable and organised approach to work.
- Ability to work as part of a team.
So, whats in it for you?
- Bonus Schemes A bonus that regularly rewards you for your performance
- A pension of up to 12% We will match your contributions up to 6% of your salary
- Our award-winning Vitality health insurance With its own set of rewards and benefits
- Life Assurance Four times annual salary
These are just some of the many perks that we offer! To view the extensive range of benefits we offer, please visit our careers page.Fantastic Benefits. Exciting rewards. Great career opportunities!
If you are successfulin your application and join us at Vitality, this is our promise to you, we will:
- Help you to be the healthiest youve ever been.
- Create an environment that embraces you as you are and enables you to be your best self.
- Give you flexibility on how, where and when you work.
- Help you advance your career by playing you to your strengths.
- Give you a voice to help our business grow and make Vitality a great place to be.
- Give you the space to try, fail and learn.
- Provide a healthy balance of challenge and support.
- Recognise and reward you with a competitive salary and amazing benefits.
- Be there for you when you need us.
- Provide opportunities for you to be a force for good in society.
We commit to all these things because we want you to feel that you belong, and are supported to be happy and healthy.
About The Company
We\’re really excited to announce that we have recently been awarded \”Top 10 Best Places To Work\” in The Sunday Times Awards 2024!
Vitality is a multi-award-winning UK insurance brand, here to make the world a healthier, happier place.
Weve been a purpose and values-driven business from day 1- long before it became fashionable. Our core purpose is to make people healthier and enhance protect their lives. Vitality pioneered shared-value insurance. We incentivise people to live healthier longer lives they benefit, our business benefits, and society benefits. Were successful because we attract, develop, and retain the best people and because we care.
Plus, you get to join our 1.7+ million members with access to our unique health insurance and healthy living programme. Just to make sure you know our products inside and out.
Diversity & Inclusion
At Vitality, were committed to diversity and inclusion because its good for our employees, for our business, and for society. We welcome applications from individuals of all backgrounds, experiences, and perspectives.
Vitalitys approach to sustainability
Vitality is a business that drives positive change. We reward people for making and sustaining healthier choices. But healthy people also need a healthy environment. To learn more please visit our Careers page.
If we are fortunate in receiving a high volume of quality applications we may need to close this vacancy early.
Complex Claims Administrator in Bournemouth employer: Vitality Corporate Services Limited
Contact Detail:
Vitality Corporate Services Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Complex Claims Administrator in Bournemouth
✨Tip Number 1
Familiarise yourself with the healthcare and insurance sectors, especially private medical insurance. Understanding the basics will help you engage in meaningful conversations during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Practice your communication skills, both written and verbal. Since the role involves answering calls and responding to emails, being articulate and friendly will set you apart from other candidates.
✨Tip Number 3
Showcase your organisational skills by preparing examples of how you've managed multiple tasks or projects in the past. This will highlight your ability to multitask effectively, which is crucial for this position.
✨Tip Number 4
Research Vitality's values and culture. Being able to align your personal values with those of the company can make a strong impression and demonstrate that you're a good fit for their team.
We think you need these skills to ace Complex Claims Administrator in Bournemouth
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your attention to detail, organisational skills, and ability to multitask. Use specific examples from previous experiences that demonstrate these skills.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention how your skills align with the responsibilities outlined in the job description, particularly your communication abilities and willingness to learn.
Showcase Relevant Experience: If you have any experience in administrative roles or customer service, be sure to include it. Highlight tasks that involved document handling, communication with clients, or any relevant software skills.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Vitality Corporate Services Limited
✨Show Your Organisational Skills
As a Complex Claims Administrator, being detail-oriented and organised is crucial. Prepare examples from your past experiences where you successfully managed multiple tasks or maintained accurate records. This will demonstrate your ability to handle the administrative responsibilities of the role.
✨Communicate Professionally
Since the role involves communication with patients and healthcare providers, practice your verbal and written communication skills. Be ready to discuss how you would handle different scenarios, such as answering calls or responding to emails, while maintaining a friendly and professional tone.
✨Demonstrate Your Willingness to Learn
This position is entry-level, so showing enthusiasm for learning is key. Be prepared to talk about how you approach new challenges and your eagerness to receive training. Highlight any previous experiences where you quickly adapted to new systems or processes.
✨Research Vitality's Values
Understanding the company's mission and values can set you apart. Familiarise yourself with Vitality's commitment to health, diversity, and inclusion. During the interview, mention how your personal values align with theirs, which can show that you're a good cultural fit for the team.
