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For Companies At a Glance
- Tasks: Provide exceptional service and advice to customers over the phone.
- Company: Join Vitality, a multi-award-winning UK insurance brand.
- Benefits: Enjoy bonuses, health insurance, pension contributions, and more.
- Other info: Flexible hybrid working and great career development opportunities await you.
- Why this job: Make a real impact by helping customers choose the right products.
- Qualifications: Experience in Financial Services and strong customer engagement skills required.
The predicted salary is between 30000 - 40000 £ per year.
About The Role
Team - Protection, (D2C Life Department) Hybrid role - 2 days a week in the Stockport office, 3 days based working from home. Training is up to 3 months in Stockport.
What this role is all about
It’s important to relate to your customer, understand their needs. If you care about your customer and can provide an exceptional service in catering to their product requirements this may be the role for you. This role is about the quality of the customer journey providing advice on Vitality Life products, building a rapport so through their choices they make the right one through us, as Vitality Life. This is over the telephone and can be direct with personal customers and our business customers too. We offer ongoing support, coaching and we focus on your development in your Vitality career. Previous experience of working in Insurance sales is required.
What you will do as a Protection Advisor
- Providing exceptional service and advice over the telephone to our customers
- Time management is key as we are fast paced, and we have lots of customer needs to meet
- Proactivity in maintaining your knowledge being a driver in your own performance, knowing we will support in every step
- Ensuring that FCA and internal regulatory standards for advice provision are met
- Quality of advice provided is a must with every fact find, making sure you have everything documented along with the analysis and outcomes. Every conversation is important
What you need to thrive
- Experience within Financial Services is a must
- Confident telephone manner
- Full understanding and knowledge of the regulatory requirements of the FCA
- Strong Customer orientation and engagement skills
- Highly motivated with a drive to deliver sales targets and outstanding customer outcomes
- A driven individual committed to personal development and progression
- Strong Organisation skills with the ability to manage personal time and focus to maximise productivity and results
- Financial services qualifications appropriate to the role, ideally CEMAP or R05
So, what’s in it for you?
- Bonus Schemes - A bonus that regularly rewards you for your performance
- A pension of up to 12% - We will match your contributions up to 6% of your salary
- Our award-winning Vitality health insurance with its own set of rewards and benefits
- Life Assurance - Four times annual salary
These are just some of the many perks that we offer! To view the extensive range of benefits we offer, please visit our careers page.
Fantastic Benefits. Exciting rewards. Great career opportunities!
If you are successful in your application and join us at Vitality, this is our promise to you, we will:
- Help you to be the healthiest you’ve ever been.
- Create an environment that embraces you as you are and enables you to be your best self.
- Give you flexibility on how, where and when you work.
- Help you advance your career by playing you to your strengths.
- Give you a voice to help our business grow and make Vitality a great place to be.
- Give you the space to try, fail and learn.
- Provide a healthy balance of challenge and support.
- Recognise and reward you with a competitive salary and amazing benefits.
- Be there for you when you need us.
- Provide opportunities for you to be a force for good in society.
We commit to all these things because we want you to feel that you belong, and are supported to be happy and healthy.
About The Company
We're really excited to announce that we have recently been awarded "Top 10 Best Places To Work" in The Sunday Times Awards 2024! Vitality is a multi-award-winning UK insurance brand, here to make the world a healthier, happier place. We’ve been a purpose and values-driven business from day 1 - long before it became fashionable. Our core purpose is to make people healthier and enhance protect their lives. Vitality pioneered shared-value insurance. We incentivise people to live healthier longer lives - they benefit, our business benefits, and society benefits. We’re successful because we attract, develop, and retain the best people and because we care. Plus, you get to join our 1.7+ million members with access to our unique health insurance and healthy living programme.
Diversity & Inclusion
At Vitality, we’re committed to diversity and inclusion because it’s good for our employees, for our business, and for society. We welcome applications from individuals of all backgrounds, experiences, and perspectives.
Vitality’s approach to sustainability
Vitality is a business that drives positive change. We reward people for making and sustaining healthier choices. But healthy people also need a healthy environment. To learn more please visit our Careers page.
If we are fortunate in receiving a high volume of quality applications we may need to close this vacancy early. If you are interested, please submit your application as soon as possible.
Protection Advisor in Colchester employer: Vitality Corporate Services Limited
Contact Detail:
Vitality Corporate Services Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Protection Advisor in Colchester
✨Tip Number 1
Get to know the company inside out! Before your interview, dive into Vitality's mission and values. This will help you connect with the team and show that you're genuinely interested in being part of their journey.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. This will help you articulate your experience in insurance sales and demonstrate your customer orientation skills confidently.
✨Tip Number 3
Show off your personality! During the interview, let your passion for helping customers shine through. Remember, it's all about building rapport, so be yourself and engage with the interviewer as if they were a customer.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Protection Advisor in Colchester
Some tips for your application 🫡
Show Your Customer-Centric Side: In your application, make sure to highlight your experience in providing exceptional customer service. We want to see how you relate to customers and understand their needs, so share specific examples that showcase your skills!
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured responses that get straight to the heart of your experience and qualifications. Remember, time management is key in this role!
Demonstrate Your Knowledge: Make sure to mention any relevant financial services qualifications you have, like CEMAP or R05. We’re looking for candidates who are proactive in maintaining their knowledge, so don’t shy away from showcasing your commitment to professional development.
Apply Through Our Website: We encourage you to apply directly through our careers page. It’s the best way to ensure your application gets the attention it deserves. Plus, you’ll find all the info about our fantastic benefits and opportunities there!
How to prepare for a job interview at Vitality Corporate Services Limited
✨Know Your Products Inside Out
Before the interview, make sure you have a solid understanding of Vitality Life products. Familiarise yourself with their features and benefits so you can confidently discuss how they meet customer needs during your interview.
✨Showcase Your Customer Engagement Skills
Prepare examples from your past experience where you've successfully built rapport with customers. Highlight how you understood their needs and provided exceptional service, as this role is all about creating a positive customer journey.
✨Demonstrate Time Management Abilities
Since the role is fast-paced, be ready to discuss how you manage your time effectively. Share specific strategies or tools you use to prioritise tasks and ensure you meet customer demands without compromising on quality.
✨Understand Regulatory Requirements
Brush up on FCA regulations and internal standards relevant to the role. Being able to articulate your knowledge of these requirements will show that you're serious about providing quality advice and maintaining compliance.