Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead and manage Vitality's Medical Affairs and claims departments, ensuring financial health and strategic oversight.
- Company: Join Vitality, a top-rated workplace recognized for its commitment to diversity and positive change.
- Benefits: Enjoy flexible working, a competitive salary, bonuses, and an award-winning health insurance plan.
- Why this job: Be part of a transformative team driving healthcare innovation and making a real impact in society.
- Qualifications: Must have over 5 years of board-level experience in healthcare with strong strategic leadership skills.
- Other info: This role offers hybrid working options and a supportive environment for personal and professional growth.
The predicted salary is between 72000 - 100000 £ per year.
About The Role
Team: Executive Office
Working Pattern: Hybrid 2 days per week in the Vitality London Office. Full time, 37.5 hours per week.
We are happy to discuss flexible working!
Top 3 skills needed for this role:
- Clinical Director & strong strategic leadership experience
- Healthcare domain expertise
- MBB management consulting experience
- MBA qualified
What this role is all about:
Strategic oversight and executive management of Vitality\’s Medical Affairs, Medical Underwriting, Technical Claims and Medical Fraud departments. Comprehensive responsibility for the financial health and optimisation of the claims Profit & Loss (P&L) for the entire health business division. To provide senior clinical oversight, clinical product design in conjunction with other areas.
Key Actions:
- Strategic leadership: Management, leadership, and development of the clinical and healthcare team at Vitality, a team of over 140, including technical experts educated up to postgraduate level.
- Commercial and financial performance: Accountable for management, performance, and value of claims fund of £400m spend per annum.
- Transformation and savings: Drive a large-scale improvement agenda and identification and delivery of £70m+ of savings per year.
- Strategy and execution: Accountability for definition, delivery and continuous refinement of healthcare strategy, across commercial strategy and delivery, operations, data, analytics, medical and clinical affairs, outcomes, and positioning, to position and maintain Vitality as the best insurer.
- Technical claims management: Strategic and overall accountability for technical claims management, claims leakage, claims optimisation, to drive the automation of claims management and to increase efficiencies.
- Specialist oncology performance management and customer oversight: Take ownership of oncology P&L of over £100m including specialist management teams overseeing members with 25%+ of claims spend per year.
- Claims oversight: Direction and management of the Claims Performance function including auditing teams, rules engine teams, and complex case management teams.
- Group-wide data and analytics: To work with specialised analytics teams for group claims, operations, and other areas. Accountable for understanding performance and intelligence in healthcare and operations.
- Specialist technology: Take charge of the team overseeing the rules engine, and other relevant areas, responsible for processing over 100,000 claims per annum.
- Executive committee and group membership (UK and Global): Membership of Health Exco; Risk Profit Group, Claims Manco.
What do you need to thrive?
- Can demonstrate relevant years of relevant work experience, with >5 years of board director-level experience in organisations with >£200m turnover per annum.
- A broad and deep understanding of the healthcare sector, across funding, delivery, data and analytics, life sciences and medical devices, digital health, and AI.
- Proven track record of designing, developing, and implementing strategies in complex, challenging environments.
- Proven financial and clinical risk management skills and ability to broadly balance resources and understand complex trade-offs with limited information.
- Executive presence, with sufficient gravitas to handle board-level interaction and national-level external stakeholders.
- Comfort with ambiguity and responsiveness.
- Highly credible presenter and communicator comfortable with audiences of all sizes and levels.
- Integrity and commitment to maintaining professional standards and role modelling of leadership behaviours.
- Ability to build, nurture, and set direction through complex stakeholder relationships.
So, what\’s in it for you?
- Bonus Schemes: A bonus that regularly rewards you for your performance.
- A pension of up to 12%: We will match your contributions up to 6% of your salary.
- Our award-winning Vitality health insurance: With its own set of rewards and benefits.
- Life Assurance: Four times annual salary.
If you are successful in your application and join us at Vitality, this is our promise to you:
- Help you to be the healthiest you\’ve ever been.
- Create an environment that embraces you as you are and enables you to be your best self.
- Give you flexibility on how, where and when you work.
- Help you advance your career by playing you to your strengths.
- Give you a voice to help our business grow and make Vitality a great place to be.
- Give you the space to try, fail and learn.
- Provide a healthy balance of challenge and support.
- Recognise and reward you with a competitive salary and amazing benefits.
- Be there for you when you need us.
- Provide opportunities for you to be a force for good in society.
About The Company
We\’re really excited to announce that we have recently been awarded \”Top 10 Best Places To Work\” in The Sunday Times Awards 2024!
Diversity & Inclusion
At Vitality, we\’re committed to diversity and inclusion because it\’s good for our employees, for our business, and for society. We welcome applications from individuals of all backgrounds, experiences, and perspectives.
Vitality\’s approach to sustainability:
Vitality is a business that drives positive change. We reward people for making and sustaining healthier choices. But healthy people also need a healthy environment. #J-18808-Ljbffr
Clinical Operations Director employer: Vitality Corporate Services Limited
Contact Detail:
Vitality Corporate Services Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Clinical Operations Director
✨Tip Number 1
Make sure to highlight your strategic leadership experience in your conversations. This role requires strong oversight and management skills, so be prepared to discuss specific examples of how you've successfully led teams and driven performance in previous positions.
✨Tip Number 2
Familiarize yourself with the healthcare sector, especially in areas like medical affairs and claims management. Being able to speak knowledgeably about current trends and challenges in healthcare will demonstrate your expertise and commitment to the field.
✨Tip Number 3
Prepare to discuss your experience with financial management and risk assessment. Since this role involves overseeing a significant claims fund, showcasing your ability to balance resources and manage financial performance will be crucial.
✨Tip Number 4
Network with professionals in the healthcare and insurance sectors. Building relationships with individuals who have insights into Vitality's operations can provide you with valuable information and potentially strengthen your application.
We think you need these skills to ace Clinical Operations Director
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in clinical operations and strategic leadership. Emphasize your board-level experience and any specific achievements in healthcare management that align with the job description.
Craft a Compelling Cover Letter: In your cover letter, clearly articulate your understanding of the healthcare sector and how your background in MBB management consulting and financial risk management makes you a strong candidate for this role. Use specific examples to demonstrate your strategic thinking and leadership skills.
Highlight Key Skills: Focus on the top skills mentioned in the job description, such as clinical expertise, financial performance management, and transformation initiatives. Provide concrete examples of how you've successfully led teams and driven savings in previous roles.
Showcase Your Communication Skills: Since the role requires interaction with board-level stakeholders, ensure your application reflects your ability to communicate effectively. Mention any experiences where you presented to large audiences or managed complex stakeholder relationships.
How to prepare for a job interview at Vitality Corporate Services Limited
✨Showcase Your Strategic Leadership Experience
Be prepared to discuss specific examples of your strategic leadership in previous roles. Highlight how you managed teams, drove performance, and implemented successful strategies in complex environments.
✨Demonstrate Healthcare Domain Expertise
Familiarize yourself with current trends and challenges in the healthcare sector. Be ready to discuss how your knowledge can contribute to the financial health and optimization of claims within the organization.
✨Prepare for Financial Discussions
Since this role involves managing a significant claims fund, be prepared to discuss your experience with financial management and risk assessment. Bring examples of how you've balanced resources and made decisions based on limited information.
✨Exhibit Executive Presence
Practice your presentation skills and be ready to engage with board-level stakeholders. Show confidence and clarity in your communication, as this role requires interaction with various audiences and complex stakeholder relationships.
