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- Tasks: Assess and manage Life Cover and Critical Illness claims with a focus on accuracy and fairness.
- Company: Join Vitality, an award-winning financial services provider with a vibrant culture.
- Benefits: Enjoy flexible working options, competitive salary, and recognition for your contributions.
- Other info: Opportunities for mentoring and career growth in a supportive team.
- Why this job: Make a real difference in people's lives while developing your skills in a dynamic environment.
- Qualifications: Experience in claims assessment and strong communication skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
About The Role
Team Claims
Working Pattern - Home working however, may be required to go into a Vitality location ad hoc (Stockport, Bournemouth or London)
Key skills required for this role:
- Medical & Claims Assessment Expertise
- High-Level Communication Skills (Written & Verbal)
As a Claims Assessor Specialist, you will be responsible for assessing Life Cover, Terminal Illness, and Critical Illness claims in line with current UK industry best practice. Although this role is primarily home-based, there may be occasions when you are required to attend the office.
Responsibilities
- Assess the validity of submitted claims, ensuring all decisions are made in accordance with industry-leading UK claims practices. This includes reviewing medical and supporting evidence, obtaining further information where required, and drafting and issuing clear, accurate decision letters and related correspondence.
- Identify potential concerns such as fraud, non-disclosure, misrepresentation, or pre-existing conditions.
- Collaborate with strategic underwriters, management, reinsurers, and other key stakeholders to ensure fair, timely, and accurate claim outcomes.
- Provide mentoring and coaching to junior team members, which may include facilitating case study sessions, delivering training on specialist topics, and supporting their technical development.
- Assist in complaint resolution, ensuring thorough investigation and professional communication throughout the process.
Essential Skills & Experience
- Experience assessing and managing Life Cover and tiered Critical Illness claims.
- Strong understanding of the UK insurance market and regulatory environment.
- Intermediate proficiency in Microsoft Word, Excel, PowerPoint, and other common Office applications.
- CII Claims qualification.
About The Company
Vitality is an award-winning, dynamic and vibrant financial services provider, with a ground-breaking vision for the future, where individuals are enabled to succeed and are rewarded and recognised for their contribution to our business.
Working for Vitality, you'll experience an exciting mix of creativity and innovation, within a framework of challenging objectives and a passion for delivering the best. Wherever possible, we will consider a variety of working options to suit your lifestyle, whether that be hybrid home/office working, flexible working and part or full time employment.
Claims Handler - Dispute Resolution employer: Vitality Corporate Services Limited
Contact Detail:
Vitality Corporate Services Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Claims Handler - Dispute Resolution
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at Vitality. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for the interview by brushing up on your claims assessment knowledge. Be ready to discuss real-life scenarios and how you’d handle them. Show us you know your stuff!
✨Tip Number 3
Don’t forget to showcase your communication skills! Whether it’s through your body language or how you articulate your thoughts, make sure we see that you can convey complex information clearly.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest roles and updates right there.
We think you need these skills to ace Claims Handler - Dispute Resolution
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in assessing Life Cover and Critical Illness claims. We want to see how your skills align with the role, so don’t hold back on showcasing your expertise!
Show Off Your Communication Skills: Since high-level communication is key for this role, ensure your written application is clear and professional. Use concise language and structure your thoughts well – we love a good flow in applications!
Highlight Relevant Experience: Don’t forget to mention any experience you have with complaint resolution or mentoring junior team members. We’re looking for candidates who can collaborate effectively and contribute to our team’s success.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Vitality Corporate Services Limited
✨Know Your Claims Inside Out
Make sure you brush up on your knowledge of Life Cover and Critical Illness claims. Familiarise yourself with the latest UK industry practices and regulations, as this will show that you're serious about the role and understand the nuances involved.
✨Show Off Your Communication Skills
Since high-level communication is key for this position, practice articulating your thoughts clearly and concisely. Consider doing mock interviews with a friend or family member to refine your verbal and written communication skills, especially when discussing complex topics.
✨Prepare for Scenario Questions
Expect to be asked how you would handle specific claims scenarios, including potential fraud or non-disclosure cases. Think through your approach to these situations beforehand, and be ready to explain your reasoning and decision-making process during the interview.
✨Demonstrate Your Mentoring Ability
As mentoring junior team members is part of the role, be prepared to discuss any previous experience you have in coaching or training others. Share examples of how you've helped colleagues develop their skills, and express your enthusiasm for fostering a collaborative team environment.