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- Tasks: Assess and manage Life Cover and Critical Illness claims while mentoring junior team members.
- Company: Join Vitality, an award-winning financial services provider with a vibrant culture.
- Benefits: Enjoy flexible working options, competitive salary, and recognition for your contributions.
- Why this job: Make a real impact in the insurance industry while developing your skills.
- Qualifications: Experience in claims assessment and strong communication skills required.
- Other info: Dynamic environment with opportunities for personal and professional growth.
The predicted salary is between 28800 - 43200 £ per year.
About The Role
Team Claims
Working Pattern - Home working however, may be required to go into a Vitality location ad hoc (Stockport, Bournemouth or London)
Key skills required for this role:
- Medical & Claims Assessment Expertise
- High-Level Communication Skills (Written & Verbal)
As a Claims Assessor Specialist, you will be responsible for assessing Life Cover, Terminal Illness, and Critical Illness claims in line with current UK industry best practice. In addition to your assessment duties, you will play an active role in supporting and developing other assessors through coaching, mentoring, and training. Although this role is primarily home-based, there may be occasions when you are required to attend the office.
Responsibilities
- Assess the validity of submitted claims, ensuring all decisions are made in accordance with industry-leading UK claims practices. This includes reviewing medical and supporting evidence, obtaining further information where required, and drafting and issuing clear, accurate decision letters and related correspondence.
- Identify potential concerns such as fraud, non-disclosure, misrepresentation, or pre-existing conditions.
- Collaborate with strategic underwriters, management, reinsurers, and other key stakeholders to ensure fair, timely, and accurate claim outcomes.
- Provide mentoring and coaching to junior team members, which may include facilitating case study sessions, delivering training on specialist topics, and supporting their technical development.
- Assist in complaint resolution, ensuring thorough investigation and professional communication throughout the process.
Essential Skills & Experience
- Experience assessing and managing Life Cover and tiered Critical Illness claims.
- Strong understanding of the UK insurance market and regulatory environment.
- Proven experience working with reinsurers.
- Ability to present ideas confidently and deliver training to peers.
- Advanced verbal and written communication skills.
- Intermediate proficiency in Microsoft Word, Excel, PowerPoint, and other common Office applications.
- CII Claims qualification.
About The Company
Vitality is an award-winning, dynamic and vibrant financial services provider, with a ground-breaking vision for the future, where individuals are enabled to succeed and are rewarded and recognised for their contribution to our business. We’re the UK insurer and investment provider that rewards people for positive lifestyle choices - a key element of our Shared-value model. With 1.4m UK members and more than 25m globally, we’re out to make the world a healthier, happier place. This applies as much to our people as it does to our members.
Working for Vitality, you’ll experience an exciting mix of creativity and innovation, within a framework of challenging objectives and a passion for delivering the best. We think work should be fun and sociable, and we want our people to get the most out of every day. Our people are chosen for their skills, knowledge, enthusiasm and attitude but above all, their belief that anything can be achieved. Wherever possible, we will consider a variety of working options to suit your lifestyle, whether that be hybrid home/office working, flexible working and part or full time employment. It’s what we call offering shared values, because a healthy happy team is good for us, good for our members and good for you.
If you have any questions, please contact:
Find out why people love being part of the Vitality Team.
Claims Assessor Specialist employer: Vitality Corporate Services Limited
Contact Detail:
Vitality Corporate Services Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Claims Assessor Specialist
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend relevant events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to claims assessment. We recommend role-playing with a friend or using online resources to boost your confidence and communication skills.
✨Tip Number 3
Showcase your expertise! Bring examples of your past work to interviews, especially those that highlight your medical and claims assessment skills. This will help you stand out and demonstrate your value to potential employers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our vibrant team at Vitality.
We think you need these skills to ace Claims Assessor Specialist
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Claims Assessor Specialist role. Highlight your experience in assessing Life Cover and Critical Illness claims, and don’t forget to mention your understanding of the UK insurance market!
Show Off Your Communication Skills: Since high-level communication is key for this role, ensure your written application reflects that. Use clear, concise language and structure your thoughts logically to demonstrate your advanced communication skills.
Be Specific About Your Experience: When detailing your past roles, be specific about your achievements in claims assessment and mentoring. Use examples that showcase your ability to collaborate with stakeholders and resolve complaints effectively.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets the attention it deserves, and you’ll find all the details you need to make your submission shine!
How to prepare for a job interview at Vitality Corporate Services Limited
✨Know Your Claims Inside Out
Make sure you brush up on your knowledge of Life Cover, Terminal Illness, and Critical Illness claims. Familiarise yourself with the current UK industry best practices and be ready to discuss how you've applied this knowledge in your previous roles.
✨Show Off Your Communication Skills
Since high-level communication is key for this role, practice articulating your thoughts clearly and confidently. Prepare examples of how you've effectively communicated complex information in writing and verbally, especially in a mentoring or training context.
✨Prepare for Scenario Questions
Expect to face scenario-based questions that assess your ability to identify potential concerns like fraud or misrepresentation. Think of specific instances from your past experience where you successfully navigated similar challenges and be ready to share those stories.
✨Demonstrate Your Team Spirit
Vitality values collaboration, so be prepared to discuss how you've worked with others, particularly in coaching or mentoring roles. Highlight any experiences where you've contributed to team development or resolved conflicts, showcasing your ability to support your colleagues.