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- Tasks: Assess and manage life cover and critical illness claims from the comfort of your home.
- Company: Join Vitality, an award-winning financial services provider with a vibrant culture.
- Benefits: Enjoy flexible working options, competitive salary, and recognition for your contributions.
- Other info: Dynamic environment with opportunities for mentoring and professional growth.
- Why this job: Make a real difference by ensuring fair and accurate claim outcomes while working remotely.
- Qualifications: Experience in claims assessment and strong communication skills are essential.
The predicted salary is between 35000 - 45000 £ per year.
About The Role
Team Claims
Working Pattern - Home working however, may be required to go into a Vitality location ad hoc (Stockport, Bournemouth or London)
Key skills required for this role:
- Medical & Claims Assessment Expertise
- High-Level Communication Skills (Written & Verbal)
As a Claims Assessor Specialist, you will be responsible for assessing Life Cover, Terminal Illness, and Critical Illness claims in line with current UK industry best practice. Although this role is primarily home-based, there may be occasions when you are required to attend the office.
Responsibilities
- Assess the validity of submitted claims, ensuring all decisions are made in accordance with industry-leading UK claims practices. This includes reviewing medical and supporting evidence, obtaining further information where required, and drafting and issuing clear, accurate decision letters and related correspondence.
- Identify potential concerns such as fraud, non-disclosure, misrepresentation, or pre-existing conditions.
- Collaborate with strategic underwriters, management, reinsurers, and other key stakeholders to ensure fair, timely, and accurate claim outcomes.
- Provide mentoring and coaching to junior team members, which may include facilitating case study sessions, delivering training on specialist topics, and supporting their technical development.
- Assist in complaint resolution, ensuring thorough investigation and professional communication throughout the process.
Essential Skills & Experience
- Experience assessing and managing Life Cover and tiered Critical Illness claims.
- Strong understanding of the UK insurance market and regulatory environment.
- Intermediate proficiency in Microsoft Word, Excel, PowerPoint, and other common Office applications.
- CII Claims qualification.
About The Company
Vitality is an award-winning, dynamic and vibrant financial services provider, with a ground-breaking vision for the future, where individuals are enabled to succeed and are rewarded and recognised for their contribution to our business.
Working for Vitality, you'll experience an exciting mix of creativity and innovation, within a framework of challenging objectives and a passion for delivering the best. Wherever possible, we will consider a variety of working options to suit your lifestyle, whether that be hybrid home/office working, flexible working and part or full time employment.
Claim Specialist - Work From Home employer: Vitality Corporate Services Limited
Contact Detail:
Vitality Corporate Services Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Claim Specialist - Work From Home
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Vitality on LinkedIn. A friendly chat can give us insider info about the company culture and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common questions related to claims assessment. We should also be ready to discuss our experience with Life Cover and Critical Illness claims, as this will show we know our stuff!
✨Tip Number 3
Show off those communication skills! During interviews, make sure we articulate our thoughts clearly and confidently. Remember, they want to see how we handle complex information and convey it effectively.
✨Tip Number 4
Don’t forget to follow up after the interview! A quick thank-you email can keep us fresh in their minds and shows our enthusiasm for the role. Plus, it’s a great chance to reiterate why we’re the perfect fit!
We think you need these skills to ace Claim Specialist - Work From Home
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Claims Specialist role. Highlight your experience in assessing Life Cover and Critical Illness claims, and don’t forget to mention your understanding of the UK insurance market!
Show Off Your Communication Skills: Since high-level communication is key for this role, ensure your written application reflects that. Use clear, concise language and structure your thoughts logically to demonstrate your ability to draft accurate decision letters.
Highlight Relevant Experience: Don’t just list your previous jobs; explain how your past experiences relate to the responsibilities of a Claims Assessor. Mention any mentoring or coaching roles you've had, as this will show your leadership potential.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets the attention it deserves, and you’ll find all the details you need to make your submission shine!
How to prepare for a job interview at Vitality Corporate Services Limited
✨Know Your Claims Inside Out
Make sure you brush up on your knowledge of Life Cover, Terminal Illness, and Critical Illness claims. Familiarise yourself with the current UK industry best practices and be ready to discuss how you've applied this knowledge in past roles.
✨Show Off Your Communication Skills
Since high-level communication is key for this role, practice articulating your thoughts clearly and concisely. Prepare examples of how you've effectively communicated complex information in writing and verbally, especially in a claims context.
✨Prepare for Scenario Questions
Expect to face scenario-based questions that assess your ability to identify potential concerns like fraud or misrepresentation. Think through some real-life examples where you had to make tough decisions and how you handled them.
✨Demonstrate Your Mentoring Experience
If you've mentored or coached others, be ready to share specific instances. Highlight how you facilitated learning and development, as this will show your capability to support junior team members in their growth.