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For Companies At a Glance
- Tasks: Provide exceptional service and advice to customers over the phone.
- Company: Join Vitality, a multi-award-winning UK insurance brand.
- Benefits: Enjoy bonuses, health insurance, pension contributions, and more.
- Other info: Flexible hybrid working and great career development opportunities.
- Why this job: Make a real impact by helping customers choose the right products.
- Qualifications: Experience in Financial Services and strong customer engagement skills required.
The predicted salary is between 30000 - 40000 £ per year.
About The Role
Team - Protection, (D2C Life Department) Hybrid role - 2 days a week in the Stockport office, 3 days based working from home. Training is up to 3 months in Stockport.
What this role is all about
It’s important to relate to your customer, understand their needs. If you care about your customer and can provide an exceptional service in catering to their product requirements this may be the role for you. This role is about the quality of the customer journey providing advice on Vitality Life products, building a rapport so through their choices they make the right one through us, as Vitality Life. This is over the telephone and can be direct with personal customers and our business customers too. We offer ongoing support, coaching and we focus on your development in your Vitality career. Previous experience of working in Insurance sales is required.
What you will do as a Protection Advisor
- Providing exceptional service and advice over the telephone to our customers
- Time management is key as we are fast paced, and we have lots of customer needs to meet
- Proactivity in maintaining your knowledge being a driver in your own performance, knowing we will support in every step
- Ensuring that FCA and internal regulatory standards for advice provision are met
- Quality of advice provided is a must with every fact find, making sure you have everything documented along with the analysis and outcomes. Every conversation is important
What you need to thrive
- Experience within Financial Services is a must
- Confident telephone manner
- Full understanding and knowledge of the regulatory requirements of the FCA
- Strong Customer orientation and engagement skills
- Highly motivated with a drive to deliver sales targets and outstanding customer outcomes
- A driven individual committed to personal development and progression
- Strong Organisation skills with the ability to manage personal time and focus to maximise productivity and results
- Financial services qualifications appropriate to the role, ideally CEMAP or R05
So, what’s in it for you?
- Bonus Schemes - A bonus that regularly rewards you for your performance
- A pension of up to 12% - We will match your contributions up to 6% of your salary
- Our award-winning Vitality health insurance with its own set of rewards and benefits
- Life Assurance - Four times annual salary
These are just some of the many perks that we offer! To view the extensive range of benefits we offer, please visit our careers page.
Fantastic Benefits. Exciting rewards. Great career opportunities!
If you are successful in your application and join us at Vitality, this is our promise to you, we will:
- Help you to be the healthiest you’ve ever been.
- Create an environment that embraces you as you are and enables you to be your best self.
- Give you flexibility on how, where and when you work.
- Help you advance your career by playing you to your strengths.
- Give you a voice to help our business grow and make Vitality a great place to be.
- Give you the space to try, fail and learn.
- Provide a healthy balance of challenge and support.
- Recognise and reward you with a competitive salary and amazing benefits.
- Be there for you when you need us.
- Provide opportunities for you to be a force for good in society.
We commit to all these things because we want you to feel that you belong, and are supported to be happy and healthy.
About The Company
We're really excited to announce that we have recently been awarded "Top 10 Best Places To Work" in The Sunday Times Awards 2024! Vitality is a multi-award-winning UK insurance brand, here to make the world a healthier, happier place. We’ve been a purpose and values-driven business from day 1 - long before it became fashionable. Our core purpose is to make people healthier and enhance protect their lives. Vitality pioneered shared-value insurance. We incentivise people to live healthier longer lives - they benefit, our business benefits, and society benefits. We’re successful because we attract, develop, and retain the best people and because we care. Plus, you get to join our 1.7+ million members with access to our unique health insurance and healthy living programme.
Ready to find out if we’re the right fit for you? We can’t wait.
Diversity & Inclusion
At Vitality, we’re committed to diversity and inclusion because it’s good for our employees, for our business, and for society. We welcome applications from individuals of all backgrounds, experiences, and perspectives.
Vitality’s approach to sustainability
Vitality is a business that drives positive change. We reward people for making and sustaining healthier choices. But healthy people also need a healthy environment. To learn more please visit our Careers page.
If we are fortunate in receiving a high volume of quality applications we may need to close this vacancy early. If you are interested, please submit your application as soon as possible.
Protection Advisor in Cambridge employer: Vitality Corporate Services Limited
Contact Detail:
Vitality Corporate Services Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Protection Advisor in Cambridge
✨Tip Number 1
Get to know the company inside out! Before your interview, dive into Vitality's mission and values. This will help you connect with the team and show that you're genuinely interested in being part of their journey.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. This will help you articulate your experience in insurance sales and demonstrate your customer orientation skills confidently.
✨Tip Number 3
Show off your personality! During the interview, let your passion for helping customers shine through. Remember, they want someone who can build rapport and provide exceptional service, so be yourself!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Protection Advisor in Cambridge
Some tips for your application 🫡
Know Your Stuff: Before you start writing, make sure you understand the role of a Protection Advisor inside out. Familiarise yourself with Vitality Life products and the customer journey. This will help you tailor your application to show how you can meet customer needs.
Show Off Your Skills: Highlight your experience in financial services and insurance sales. Use specific examples to demonstrate your strong customer orientation and engagement skills. We want to see how you've made a difference in previous roles!
Be Personable: Since this role is all about building rapport over the phone, let your personality shine through in your application. Use a friendly tone and show that you genuinely care about providing exceptional service to customers.
Apply Through Our Website: We encourage you to apply directly through our careers page. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you’ll get to explore all the fantastic benefits we offer!
How to prepare for a job interview at Vitality Corporate Services Limited
✨Know Your Products Inside Out
Before your interview, make sure you have a solid understanding of Vitality Life products. Familiarise yourself with their features and benefits so you can confidently discuss how they meet customer needs. This will show your commitment to providing exceptional service.
✨Practice Your Telephone Skills
Since this role involves advising customers over the phone, practice your telephone manner. Try role-playing with a friend or family member to simulate real conversations. Focus on being clear, friendly, and engaging to build rapport with potential customers.
✨Demonstrate Your Customer Orientation
Prepare examples from your past experience that highlight your strong customer orientation. Think about times when you went above and beyond to meet a customer's needs or how you handled difficult situations. This will help you illustrate your ability to provide an outstanding customer journey.
✨Show Your Motivation for Personal Development
Vitality values personal development, so be ready to discuss your career goals and how you plan to achieve them. Share any relevant qualifications, like CEMAP or R05, and express your eagerness to learn and grow within the company. This will demonstrate your commitment to your own success and the company's mission.