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For Companies At a Glance
- Tasks: Engage with customers through outbound calls, building rapport and trust.
- Company: Join a dynamic team focused on direct consumer engagement.
- Benefits: Enjoy hybrid working, with flexibility between home and office.
- Why this job: Perfect for those who thrive in fast-paced environments and love connecting with people.
- Qualifications: Strong communication skills and resilience are key; no prior experience required.
- Other info: Work 35 hours a week with a supportive team culture.
The predicted salary is between 24000 - 36000 £ per year.
About The Role
Team Direct to consumer
Working Pattern - 35 hours
Monday-Thursday 09:00-19:30, Friday 09:00-17:30, Saturday 10:00-13:45
Hybrid - 2 days in the Stockport office, 3 days at home
Top 3 skills needed for this role:
- Effective Communication - Building rapport and trust with customers is essential
- Resilience and Adaptability - The ability to bounce back from setbacks and embrace fast-paced change
Call Centre Adviser- Outbound employer: Vitality Corporate Services Limited
Contact Detail:
Vitality Corporate Services Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Call Centre Adviser- Outbound
✨Tip Number 1
Brush up on your communication skills! Since building rapport with customers is key, practice active listening and clear speaking. You might even want to role-play common scenarios with a friend to get comfortable.
✨Tip Number 2
Showcase your resilience! Think of examples from your past where you faced challenges and bounced back. Be ready to share these stories during your interview to demonstrate your adaptability.
✨Tip Number 3
Familiarise yourself with the company culture at StudySmarter. Understanding our values and mission can help you align your answers during the interview, showing that you're a great fit for the team.
✨Tip Number 4
Prepare questions to ask us! This shows your interest in the role and helps you gauge if it's the right fit for you. Think about what you want to know regarding the hybrid working model or team dynamics.
We think you need these skills to ace Call Centre Adviser- Outbound
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Call Centre Adviser position. Tailor your application to highlight how your experience aligns with effective communication, resilience, and adaptability.
Craft a Strong CV: Ensure your CV showcases relevant experience in customer service or call centre roles. Use bullet points to clearly outline your achievements and skills that demonstrate your ability to build rapport with customers and handle challenges.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Provide specific examples of how you've successfully communicated with customers in the past and how you’ve adapted to changes in a fast-paced environment.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a call centre role.
How to prepare for a job interview at Vitality Corporate Services Limited
✨Showcase Your Communication Skills
As a Call Centre Adviser, effective communication is key. During the interview, demonstrate your ability to articulate thoughts clearly and listen actively. Use examples from past experiences where you successfully built rapport with customers.
✨Prepare for Role-Playing Scenarios
Expect to engage in role-playing exercises that mimic real-life customer interactions. Practise handling various scenarios, such as dealing with difficult customers or resolving complaints, to showcase your adaptability and problem-solving skills.
✨Emphasise Resilience
Highlight your ability to bounce back from setbacks. Share specific instances where you faced challenges in previous roles and how you overcame them. This will show your potential employer that you can thrive in a fast-paced environment.
✨Research the Company Culture
Understanding the company's values and culture is crucial. Familiarise yourself with their mission and any recent news. This knowledge will help you tailor your responses and demonstrate your genuine interest in becoming part of their team.
