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For Companies At a Glance
- Tasks: Engage with customers through outbound calls, building rapport and trust.
- Company: Join a dynamic team focused on direct consumer engagement.
- Benefits: Enjoy hybrid working, with flexibility to work from home and in the office.
- Why this job: Perfect for those who thrive in fast-paced environments and love connecting with people.
- Qualifications: Strong communication skills and resilience are key; no prior experience required.
- Other info: Work 35 hours a week with a supportive team culture.
The predicted salary is between 28800 - 42000 £ per year.
About The Role
Team Direct to consumer
Working Pattern - 35 hours
Monday-Thursday 09:00-19:30, Friday 09:00-17:30, Saturday 10:00-13:45
Hybrid - 2 days in the Stockport office, 3 days at home
Top 3 skills needed for this role:
- Effective Communication - Building rapport and trust with customers is essential
- Resilience and Adaptability - The ability to bounce back from setbacks and embrace fast-paced change
Call Centre Adviser- Outbound employer: Vitality Corporate Services Limited
Contact Detail:
Vitality Corporate Services Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Call Centre Adviser- Outbound
✨Tip Number 1
Brush up on your communication skills! Since building rapport with customers is key, practice active listening and clear speaking. Role-playing different customer scenarios with a friend can help you feel more confident.
✨Tip Number 2
Showcase your resilience! Think of examples from your past experiences where you've successfully handled difficult situations or adapted to change. Be ready to share these stories during your interview.
✨Tip Number 3
Familiarise yourself with our company values and products. Understanding what we stand for and the services we offer will not only help you in the interview but also demonstrate your genuine interest in joining us.
✨Tip Number 4
Prepare questions to ask us! This shows your enthusiasm for the role and helps you gauge if we're the right fit for you. Consider asking about team dynamics or opportunities for growth within the company.
We think you need these skills to ace Call Centre Adviser- Outbound
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your effective communication skills, resilience, and adaptability. Use specific examples from your past experiences that demonstrate these qualities, especially in customer service roles.
Craft a Compelling Cover Letter: In your cover letter, explain why you are interested in the Call Centre Adviser position. Mention your ability to build rapport with customers and how you handle challenges. Personalise it to reflect your understanding of the company's values and the role's requirements.
Showcase Relevant Experience: If you have previous experience in a call centre or customer service environment, make sure to detail this in your application. Highlight any achievements or metrics that showcase your success in these roles.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for a role that involves communication.
How to prepare for a job interview at Vitality Corporate Services Limited
✨Showcase Your Communication Skills
As a Call Centre Adviser, effective communication is key. During the interview, demonstrate your ability to articulate thoughts clearly and listen actively. You might want to share examples of how you've built rapport with customers in previous roles.
✨Prepare for Scenario Questions
Expect questions that assess your resilience and adaptability. Prepare for scenarios where you had to handle difficult customers or adapt to sudden changes. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Research the Company Culture
Understanding the company's values and culture can give you an edge. Familiarise yourself with their approach to customer service and any recent news about them. This will help you align your answers with what they value in their employees.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Inquire about team dynamics, training opportunities, or how success is measured in the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
