Agency & Commissions Assistant in Bournemouth

About The Role

If you think you are the right match for the following opportunity, apply after reading the complete description.
Team Agency & Commission
Working Pattern - Hybrid 2days per week in the Vitality Bournemouth Office.Full time, 35 hours per week.
We are happy to discuss flexible working!

Top 3 skills needed for this role: Proven Broker Relationship Management
Strong Telephone Service Delivery
Demonstrated Analytical Problem Solving

What this role is all about:
We're looking for an Agency & Commissions Assistant to join Vitality's Agency & Commissions team within the Operations and Growth, Retention & Adviser Service division. This role plays an important part in supporting Business Consultants, Brokers and Intermediaries through the delivery of accurate, efficient and professional service across agency administration, commissions and payment enquiries. Based in Bournemouth on a hybrid basis, the position offers the opportunity to develop expertise within a fast-paced financial services environment while contributing to the high service standards Vitality is known for.

Key Actions Provide professional and efficient telephone and email support to Business Consultants, Brokers and Intermediaries
Manage inbound enquiries, delivering accurate information and resolving queries to a high standard
Investigate and respond to commission and payment queries across a range of financial services products
Maintain and update agency system records, ensuring all data amendments are processed accurately and promptly
Register advisers and panels to franchise arrangements in line with established procedures and controls
Complete allocated work items efficiently while maintaining quality, accuracy and service level expectations
Handle sensitive customer and adviser information in accordance with data protection requirements
Identify, investigate and resolve issues while ensuring appropriate escalation where required
Contribute to the smooth operation of the wider Agency & Commissions function through collaborative team support
Maintain compliance with regulatory, operational and call quality standards across all interactions

What do you need to thrive? Previous telephony experience, ideally within financial services
Experience communicating professionally with external third parties by phone and email
Understanding of the importance of data protection and handling sensitive information
Basic to intermediate Excel skills
Positive and professional telephone manner
Ability to manage challenging conversations effectively
Strong attention to detail and accuracy
Ability to work independently whilst contributing to team success
Analytical approach to problem solving and investigating queries
GCSEs including Mathematics and English

S o, whats in it for you? Bonus Schemes A bonus that regularly rewards you for your performance
A pension of up to 12% We will match your contributions up to 6% of your salary
Our award-winning Vitality health insurance With its own set of rewards and benefits
Life Assurance Four times annual salary
These are just some of the many perks that we offer! To view the extensive range of benefits we offer, please visit our careers page. Fantastic Benefits. Exciting rewards. Great career opportunities!
If you are successfulin your application and join us at Vitality, this is our promise to you, w e will: Help you to be the healthiest youve ever been
Create an environment that embraces you as you are and enables you to be your best self
Give you flexibility on how, where and when you work
Help you advance your career by playing you to your strengths
Give you a voice to help our business grow and make Vitality a great place to be
Give you the space to try, fail and learn
Provide a healthy balance of challenge and support
Recognise and reward you with a competitive salary and amazing benefits
Be there for you when you need us
Provide opportunities for you to be a force for good in society
We commit to all these things because we want you to feel that you belong, and are supported to be happy and healthy.

About The Company
Were incredibly proud to be recognised for the culture we've created recently being named one of Glassdoors Best Places to Work 2026 , and in 2024 we were delighted to be awarded Top 10 Places to Work in the Sunday Times Awards.

Vitality is a multi-award-winning UK insurance brand, here to make the world a healthier, happier place.

Weve been a purpose and values-driven business from day 1- long before it became fashionable. Our core purpose is to make people healthier and enhance protect their lives. Vitality pioneered shared-value insurance. We incentivise people to live healthier longer lives they benefit, our business benefits, and society benefits. Were successful because we attract, develop, and retain the best people and because we care.

Plus, you get to join our 1.7+ million members with access to our unique health insurance and healthy living programme. Just to make sure you know our products inside and out.

Ready to find out if were the right fit for you? We cant wait.

Diversity & Inclusion
At Vitality, were committed to diversity and inclusion because its good for our employees, for our business, and for society. We welcome applications from individuals of all backgrounds, experiences, and perspectives.
Vitalitys approach to sustainability
Vitality is a business that drives positive change. We reward people for making and sustaining healthier choices. But healthy people also need a healthy environment. To learn more please visit our Careers page. #LI-Hybrid
If we are fortunate in receiving a high volume of quality applications we may need to close this vacancy early. xiskglj If you are interested, please submit your application as soon as possible.