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For Companies At a Glance
- Tasks: Join our VitalityAssist Support team to troubleshoot and resolve IT issues.
- Company: Vitality, a top-rated workplace focused on health and well-being.
- Benefits: Enjoy bonuses, a generous pension, health insurance, and more perks.
- Other info: Be part of a diverse team in a supportive and innovative environment.
- Why this job: Make a real impact by improving IT services for a global workforce.
- Qualifications: Degree or equivalent with 2 years of IT experience required.
The predicted salary is between 30000 - 40000 £ per year.
About The Role
Team IT Operations
Working Pattern - Office based 5 days per week in the Vitality Bournemouth Office. Full time, 35 hours per week.
Top 3 skills needed for this role:
- Technical Depth & Troubleshooting
- Clear, Confident Communicator
- Incident & Problem Ownership
What this role is all about:
Join our VitalityAssist Support team and help keep Vitality's global workforce running smoothly. You'll work across a broad range of technologies, resolve issues through multiple channels, and explain solutions clearly to both technical and non-technical users. You'll take ownership of incidents and requests, liaise with VIPs and third-party partners, and identify major or recurring issues to drive lasting improvements while delivering within SLA. This is not just a keep the lights on role; driving improvements and initiatives must be part of your DNA.
Key Actions:
- Troubleshooting for applications, printers, computer hardware and OS, telephony and any other authorised peripheral equipment.
- Being responsible as a site support engineer but also remote engineer for a substantial corporate user base.
- Being instrumental in the creation of strong and effective relationships with business users to ensure that service delivery meets their expectations.
- Attending Service Management meetings to represent and resolve operational escalations and priorities for both locally to the site and the extended business.
- Ensuring IT assets are managed appropriately across the Vitality group on a desktop, mobile & printing level for the site whilst providing feedback on enhancements to the desktop and wider IT function.
- Develop trends by monitoring and analysing Incidents, Problems and Requests.
- Working cross-organisation with other IT analysts and engineers to provide prompt and efficient service.
- To accurately record incidents using the relevant logging systems in a timely manner in accordance with agreed SLAs.
- Escalate issues as appropriate in accordance with published procedures.
What do you need to thrive?
- Degree level or equivalent, 2 years work experience in an IT environment.
- Confidence to converse and support across the organisation as well as to the Exec level.
- Excellent verbal and written communication skills.
- A strong team player with a focus on the end customer.
- An understanding or requirements to effectively account and manage IT assets.
- Exposure to Domain and Active directory environments.
- Good knowledge of Windows OS and Microsoft 365 including Teams.
- Good experience working with O365, SCCM and InTune (MDM).
- Understanding Network and Storage concepts.
- Experience and understanding of working with SLAs.
- Driving and supporting AI technologies.
So, what's in it for you?
- Bonus Schemes: A bonus that regularly rewards you for your performance.
- A pension of up to 12%. We will match your contributions up to 6% of your salary.
- Our award-winning Vitality health insurance with its own set of rewards and benefits.
- Life Assurance: Four times annual salary.
These are just some of the many perks that we offer! To view the extensive range of benefits we offer, please visit our careers page.
Fantastic Benefits. Exciting rewards. Great career opportunities!
If you are successful in your application and join us at Vitality, this is our promise to you:
- Help you to be the healthiest you've ever been.
- Create an environment that embraces you as you are and enables you to be your best self.
- Give you flexibility on how, where and when you work.
- Help you advance your career by playing you to your strengths.
- Give you a voice to help our business grow and make Vitality a great place to be.
- Give you the space to try, fail and learn.
- Provide a healthy balance of challenge and support.
- Recognise and reward you with a competitive salary and amazing benefits.
- Be there for you when you need us.
- Provide opportunities for you to be a force for good in society.
We commit to all these things because we want you to feel that you belong, and are supported to be happy and healthy.
About The Company
We're incredibly proud to be recognised for the culture we've created, recently being named one of Glassdoor's Best Places to Work 2026, and in 2024 we were delighted to be awarded Top 10 Places to Work in the Sunday Times Awards. We've been a purpose and values-driven business from day 1 - long before it became fashionable. Our core purpose is to make people healthier and enhance and protect their lives. Vitality pioneered shared-value insurance. We incentivise people to live healthier longer lives; they benefit, our business benefits, and society benefits. We're successful because we attract, develop, and retain the best people and because we care. Plus, you get to join our 1.7 million members with access to our unique health insurance and healthy living programme.
Diversity & Inclusion
At Vitality, we're committed to diversity and inclusion because it's good for our employees, for our business, and for society. We welcome applications from individuals of all backgrounds, experiences, and perspectives.
Vitality's sustainability
Vitality is a business that drives positive change. We reward people for making and sustaining healthier choices. But healthy people also need a healthy environment. To learn more please visit our Careers page.
If we receive a high volume of quality applications we may close this vacancy early. If you are interested, please submit your application as soon as possible.
2nd Line Support Engineer in Bournemouth employer: Vitality Corporate Services Limited - Tech
Contact Detail:
Vitality Corporate Services Limited - Tech Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line Support Engineer in Bournemouth
✨Tip Number 1
Network like a pro! Reach out to current employees at Vitality on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for your interview. It’s all about making connections!
✨Tip Number 2
Prepare for the technical questions! Brush up on your troubleshooting skills and be ready to discuss specific scenarios where you’ve resolved issues. Show us that you can think on your feet and own those incidents!
✨Tip Number 3
Practice your communication skills! Since this role involves liaising with both technical and non-technical users, make sure you can explain complex concepts in simple terms. We want to see you shine as a clear and confident communicator!
✨Tip Number 4
Don’t forget to showcase your passion for improvement! Talk about how you’ve driven initiatives in past roles and how you plan to contribute to Vitality’s mission of enhancing service delivery. Let’s see that drive for excellence!
We think you need these skills to ace 2nd Line Support Engineer in Bournemouth
Some tips for your application 🫡
Show Off Your Technical Skills: Make sure to highlight your technical depth and troubleshooting skills in your application. We want to see how you've tackled issues in the past, so share specific examples that demonstrate your expertise!
Communicate Clearly: Since this role involves liaising with both technical and non-technical users, it's crucial to showcase your communication skills. Use clear and confident language in your written application to reflect how you would explain solutions to others.
Take Ownership: We love candidates who take ownership of their work! In your application, mention instances where you've taken charge of incidents or projects, and how you drove improvements. This shows us you're proactive and ready to make a difference.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it gives you a chance to explore more about what we offer!
How to prepare for a job interview at Vitality Corporate Services Limited - Tech
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially around Windows OS, Microsoft 365, and troubleshooting. Be ready to discuss specific examples of how you've resolved issues in the past, as this will show your depth of knowledge and problem-solving abilities.
✨Communicate Clearly and Confidently
Since you'll be liaising with both technical and non-technical users, practice explaining complex concepts in simple terms. This will demonstrate your communication skills and ability to connect with different audiences, which is crucial for the role.
✨Show Ownership and Initiative
Prepare to discuss instances where you've taken ownership of incidents or projects. Highlight how you identified recurring issues and drove improvements, as this aligns perfectly with the expectations of the role at Vitality.
✨Foster Relationships
Think about how you've built strong relationships with colleagues or clients in the past. Be ready to share examples of how these relationships helped improve service delivery or resolve issues, as this will showcase your team player mentality and customer focus.