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- Tasks: Support homeless households in temporary accommodation and help them transition to permanent housing.
- Company: Local Authority in North London dedicated to community support.
- Benefits: Competitive pay rate, flexible hours, and a supportive work environment.
- Why this job: Make a real difference in people's lives by helping them secure stable housing.
- Qualifications: Experience in local authority housing roles and strong communication skills.
- Other info: Join a passionate team with opportunities for professional growth.
The predicted salary is between 25 - 35 £ per hour.
We are recruiting for an experienced Tenancy Sustainment and Move on Officer in North London. This is a contract role, and you will need to have experience in a similar role in a Local Authority setting.
Key responsibilities:
- To provide a temporary accommodation service for households whom the council has a statutory homelessness responsibility for, including both families with children and single people.
- To provide a co-ordinated end to end support service to homeless customers, from the point they are placed in temporary accommodation, to when they move on to permanent housing.
- To manage a case load of households in temporary accommodation, whose homeless application is either being investigated or has been accepted by the council.
- To contact new occupants within two weeks of moving in, ensuring that the customer has settled into their temporary accommodation and set up all appropriate benefits to ensure payment of their rent.
- To carry out regular property visits in order to monitor the quality of accommodation, check compliance with Health and Safety standards, and confirm occupancy.
- To ensure the customer is proactively contacted on a regular basis whilst they reside in temporary accommodation and to keep accurate records of all interactions.
- To monitor the performance of managing agents to ensure that minimum property standards are maintained and ensure corrective action is taken where necessary.
- To keep up to date voids information, and liaise with allocations officers and accommodation providers to ensure social housing voids are filled within set timescales and to complete all necessary admin processes in respect of new placements into temporary accommodation.
- To make all necessary arrangements to transfer customers to alternative temporary accommodation, conducting suitability assessments (before any offers of housing) and where appropriate, including interviewing and signing up customers.
- To maximise rental income for the council through supporting customers to establish housing benefit claims, referring customers to appropriate specialist advice and support services in order to maximise their income and manage their debts, and supporting customers apply for Discretionary Housing Payments.
Please get in touch for more information.
Local Authority Tenancy Sustainment and Move on Officer, North London employer: Vitalis
Contact Detail:
Vitalis Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Local Authority Tenancy Sustainment and Move on Officer, North London
✨Tip Number 1
Network like a pro! Reach out to your contacts in the local authority or housing sector. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of homelessness policies and local housing regulations. Show us that you're not just passionate but also well-informed about the challenges faced in tenancy sustainment.
✨Tip Number 3
Practice your communication skills! As a Tenancy Sustainment Officer, you'll need to interact with various stakeholders. Role-play common scenarios with a friend to build your confidence.
✨Tip Number 4
Don't forget to apply through our website! We make it easy for you to find roles that match your skills and experience. Plus, it shows us you're serious about joining our team!
We think you need these skills to ace Local Authority Tenancy Sustainment and Move on Officer, North London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the role of Tenancy Sustainment and Move on Officer. Highlight your experience in local authority settings and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about helping homeless customers and how your previous experience makes you the perfect fit for this role. Keep it engaging and personal – we love a good story!
Showcase Relevant Experience: When filling out your application, be sure to showcase any direct experience you have with temporary accommodation services or case management. We’re looking for candidates who can hit the ground running, so don’t hold back on those details!
Apply Through Our Website: We encourage you to apply through our website for a smooth application process. It’s quick and easy, and you’ll get all the info you need about the role and our team. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Vitalis
✨Know Your Stuff
Make sure you brush up on your knowledge of local authority housing policies and tenancy sustainment practices. Familiarise yourself with the specific challenges faced by homeless households in North London, as this will show your potential employer that you're genuinely interested and informed about the role.
✨Showcase Your Experience
Prepare to discuss your previous experience in similar roles. Be ready to share specific examples of how you've successfully supported customers in temporary accommodation and helped them transition to permanent housing. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Demonstrate Empathy and Communication Skills
As a Tenancy Sustainment and Move on Officer, you'll be working closely with vulnerable individuals. Highlight your ability to communicate effectively and empathetically. Think of scenarios where you've had to manage sensitive situations and how you approached them.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the challenges they face, or how success is measured in this role. This not only shows your interest but also helps you gauge if the position is the right fit for you.
